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7-1

v1.0, February 2010

Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your Wireless-G Router Model
WGR614v10. After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.

This chapter includes the following sections:

•

“Troubleshooting Quick Tips

”

•

“Troubleshooting Basic Functions” on page 7-3

•

“Troubleshooting the Web Configuration Interface” on page 7-4

•

“Troubleshooting the Internet Connection” on page 7-5

•

“Troubleshooting a Network Using the Ping Utility” on page 7-7

•

“Problems with Date and Time” on page 7-9

•

“Solving Wireless Connection Problems” on page 7-9

•

“Restoring the Default Configuration and Password” on page 7-13

Troubleshooting Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

Turn off

and

unplug the modem.

Turn off the wireless router and computers.

Plug in the modem and turn it on. Wait 2 minutes.

Tip:

NETGEAR provides helpful articles, documentation, and the latest software

updates at

http://www.netgear.com/support

Содержание WGR614v10

Страница 1: ...202 10585 01 February 2010 NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 USA Wireless G Router WGR614v10 Reference Manual ...

Страница 2: ...m IEEE Standard 802 11 specifications Actual throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits ar...

Страница 3: ... i direktiv 1999 5 EF Deutsch German Hiermit erklärt NETGEAR Inc dass sich das Gerät Radiolan in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian Käesolevaga kinnitab NETGEAR Inc seadme Radiolan vastavust direktiivi 1999 5 EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele säte...

Страница 4: ...a Radiolan megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Polski Polish Niniejszym NETGEAR Inc oœwiadcza e Radiolan jest zgodny z zasadniczymi wymogami oraz pozosta ymi stosownymi postanowieniami Dyrektywy 1999 5 EC Português Portuguese NETGEAR Inc declara que este Radiolan está conforme com os requisitos essenciais e outras disposições da Directiva 1999...

Страница 5: ...ategory information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instruction...

Страница 6: ...a Login 1 7 Your Internet Connection Does Require a Login 1 9 Setting Up and Testing Basic Wireless Connectivity 1 11 Chapter 2 Safeguarding Your Network Choosing Appropriate Wireless Security 2 1 Recording Basic Wireless Settings Setup Information 2 4 Changing Wireless Security Settings 2 6 Viewing Basic Wireless Settings 2 6 Configuring WEP Wireless Security 2 7 Configuring WPA PSK and WPA2 PSK ...

Страница 7: ...P Server 4 2 Using Address Reservation 4 3 Using a Dynamic DNS Service 4 4 Configuring the WAN Setup Options 4 6 Disabling the SPI Firewall 4 6 Setting Up a Default DMZ Server 4 6 Responding to a Ping on the Internet WAN Port 4 7 Setting the MTU Size 4 7 Configuring NAT Filtering 4 8 Configuring Static Routes 4 8 Wireless Repeating Also Called WDS 4 10 Wireless Repeating Function 4 11 Setting Up t...

Страница 8: ...23 Chapter 6 Using Network Monitoring Tools Viewing Wireless Router Status Information 6 1 Viewing a List of Attached Devices 6 6 Managing the Configuration File 6 6 Backing Up and Restoring the Configuration 6 7 Erasing the Configuration 6 7 Upgrading the Router Software 6 8 Upgrading Automatically to New Router Software 6 9 Upgrading Manually to New Router Software 6 10 Enabling Remote Managemen...

Страница 9: ... 2010 Solving Wireless Connection Problems 7 9 Using Your Wireless Card Setup Program 7 9 Setting Up and Testing Basic Wireless Connectivity 7 10 Restoring the Default Configuration and Password 7 13 Appendix A Technical Specifications Appendix B Related Documents Index ...

Страница 10: ...pe of this manual are described in the following paragraphs Typographical conventions This manual uses the following typographical conventions Formats This manual uses the following formats to highlight special messages Italic Emphasis books CDs Bold User input GUI screen text Fixed Command prompt CLI text code Italic URL links Note This format is used to highlight information of importance or spe...

Страница 11: ... have the free Adobe Acrobat reader installed in order to view and print PDF files The Acrobat reader is available on the Adobe Web site at http www adobe com Danger This is a safety warning Failure to take heed of this notice might result in personal injury or death Product Version Wireless G Router Model WGR614v10 Manual Publication Date February 2010 Note Product updates are available on the NE...

Страница 12: ...is constantly searching for ways to improve its products and documentation The following table indicates any changes that might have been made since the Wireless G Router was introduced Table 2 1 Publication Revision History Part Number Version Number Date Description 202 10585 01 v1 0 February 2010 First publication ...

Страница 13: ...Setup Wizard on page 1 6 Viewing and Configuring Basic ISP Settings on page 1 6 Setting Up and Testing Basic Wireless Connectivity on page 1 11 Using the Setup Manual For first time installation of your wireless router refer to the NETGEAR Wireless Router Setup Manual The Setup Manual explains how to launch the NETGEAR Smart Wizard on the Resource CD to step you through the procedure to connect yo...

Страница 14: ...n press Enter A login window opens 2 Enter admin for the router user name and your password or the default password For information about how to change the password see Changing the Administrator Password on page 2 15 Figure 1 1 Tip You can connect to the wireless router by typing either of these URLs in the address field of your browser and then pressing Enter http www routerlogin net http www ro...

Страница 15: ...s screen To automatically update to the new firmware click Yes to allow the router to download and install the new firmware file from NETGEAR The update process typically takes about 1 minute When the upload is complete your router automatically restarts 3 If there is no new firmware the login will take you to the Basic Settings screen displayed here Figure 1 2 Figure 1 3 Warning When uploading fi...

Страница 16: ... under Web Support in the main menu to view support information or the documentation for the wireless router If you do not click Logout the wireless router will wait for 5 minutes after no activity before it automatically logs you out Figure 1 4 Note If the Check for New Version Upon Log in check box is selected the home page is the Router Upgrade screen Otherwise it is the Basic Settings screen ...

Страница 17: ...re 1 5 The language is set to English by default The default language is always stored in memory When you select a language other than the default that language as well as English is stored in memory The additional language stored is the most recently selected For example if you select Deutsch German and English will be stored If you next select Chinese Chinese and English will be stored To specif...

Страница 18: ...sist with configuration or to verify the Internet connection settings 1 From the top of the main menu of the browser interface click Setup Wizard 2 Click Next to proceed Enter your ISP settings as needed 3 At the end of the Setup Wizard click Test to verify your Internet connection If you have trouble connecting to the Internet see Chapter 7 Troubleshooting Viewing and Configuring Basic ISP Settin...

Страница 19: ...me might also be called Host Name The account name is provided to the ISP during a DHCP request from your router In most cases this setting is not required but some ISPs require it for access to ISP services such as mail or news servers Domain Name The domain name is provided by your router to computers on your LAN when the computers request DHCP settings from your router In most cases this settin...

Страница 20: ... secondary DNS server address is available enter it also Router MAC Address This section determines the Ethernet MAC address that the router will use on the Internet port Typically you would leave Use Default Address selected However some ISPs especially cable modem providers register the Ethernet MAC address of the network interface card in your computer when your account is first opened They the...

Страница 21: ...rogram such as WinPOET to access the Internet your Internet connection requires a login After you select Yes the Basic Settings screen displays Internet Service Provider This drop down list contains a few ISPs that need special protocols for connection The list includes Figure 1 7 Note After you finish setting up your router you will no longer need to launch the ISP s login program on your compute...

Страница 22: ...shown in Figure 1 7 on page 1 9 selects when the router will connect to and disconnect from the Internet The list includes Always On The router logs in to the Internet immediately after booting and never disconnects Dial on Demand The router logs in only when outgoing traffic is present and logs out after the idle time out Manually Connect The router logs in or logs out only when the user clicks C...

Страница 23: ...Servers and enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also Setting Up and Testing Basic Wireless Connectivity Follow these instructions to set up and test basic wireless connectivity Once you have established basic wireless connectivity you can enable security settings appropriate to your needs 1 Select Wireless Settings under Set...

Страница 24: ...in several hundred feet of your router For more information about the wireless channel frequencies click the link to the online document Wireless Networking Basics in Appendix B The default mode is b and g The default for Security Options is None 5 Click Apply to save your changes Note In North America you will not be able to change the region setting Note The SSID is case sensitive NETGEAR is not...

Страница 25: ...s not selected 10 Configure and test your wireless computer for wireless connectivity Program the wireless adapter of your computer to have the same SSID and channel that you specified in the router and disable encryption Check that your computer has a wireless link and can obtain an IP address by DHCP from the router Once your computer has basic wireless connectivity to the router you can configu...

Страница 26: ...king Up Your Configuration on page 2 16 Understanding Your Firewall on page 2 17 Choosing Appropriate Wireless Security Unlike wired networks wireless networks allow anyone with a compatible adapter to receive your wireless data transmissions well beyond your walls Operating an unsecured wireless network creates an opportunity for outsiders to eavesdrop on your network traffic or to enter your net...

Страница 27: ... the wireless settings the basic Wireless Settings screen which you access under Setup in the main menu see Changing Wireless Security Settings on page 2 6 and the Advanced Wireless Settings screen which you access under Advanced see Changing Wireless Security Settings on page 2 6 Basic security options are listed in order of increasing effectiveness in Table 2 1 below Other Note NETGEAR recommend...

Страница 28: ...ides moderate data security WEP Shared Key authentication and WEP data encryption can be defeated by a determined eavesdropper using publicly available tools For more information see Configuring WEP Wireless Security on page 2 7 WPA PSK TKIP WPA PSK standard encryption with TKIP encryption type WPA2 PSK AES Wi Fi Protected Access version 2 with Pre Shared Key WPA2 PSK standard encryption with the ...

Страница 29: ...ess network name SSID If you disable the broadcast of the SSID only devices that know the correct SSID can connect This nullifies the wireless network discovery feature of some products such as Windows XP but your data is still fully exposed to an intruder using available wireless eavesdropping tools For more information see Viewing Advanced Wireless Settings on page 2 10 Restrict access based on ...

Страница 30: ...nerate Not all wireless devices support the passphrase method Manual Method These values are not case sensitive For 64 bit WEP enter 10 hexadecimal digits any combination of 0 9 a f or A F For 128 bit WEP enter 26 hexadecimal digits Key 1 ___________________________________ Key 2 ___________________________________ Key 3 ___________________________________ Key 4 ___________________________________...

Страница 31: ... can view and configure in the Wireless Settings screen which you access under Setup in the main menu Viewing Basic Wireless Settings To specify the wireless security settings of your router 1 Log in to the router as described in Logging In to Your Wireless Router on page 1 2 2 Select Wireless Settings under Setup in the main menu The available settings in this screen are Figure 2 2 ...

Страница 32: ...or data transmission For more information about the wireless channel frequencies see the online document that you can access from Wireless Networking Basics in Appendix B Mode This field determines which data communications protocol is used You can choose from b and g or g only Security Options The selection of wireless security options can significantly affect your network performance The time it...

Страница 33: ...ase field Manually entered keys are not case sensitive but passphrase characters are case sensitive To configure WEP data encryption 1 Select Wireless Settings under Setup in the main menu 2 In the Security Options section select WEP The WEP options display 3 Select the authentication type and encryption strength 4 You can manually or automatically program the four data encryption keys These value...

Страница 34: ... supported by your wireless clients See Restricting Wireless Access by MAC Address on page 2 11 WPA Pre Shared Key does perform authentication WPA PSK uses TKIP Temporal Key Integrity Protocol data encryption and WPA2 PSK uses AES Advanced Encryption Standard data encryption Both methods dynamically change the encryption keys making them nearly impossible to circumvent Mixed mode allows clients us...

Страница 35: ... settings Viewing Advanced Wireless Settings This section describes the wireless settings that you can view and specify in the Advanced Wireless Settings screen which you access under Advanced in the main menu To configure the advanced wireless security settings of your router 1 Log in to the router as described in Logging In to Your Wireless Router on page 1 2 2 Select Wireless Settings under Adv...

Страница 36: ...eck box and disable all wireless connectivity Enable WMM Clear this check box to disable WMM Disabling WMM turns off the wireless prioritization scheme Note that wireless clients must also support WMM to take advantage of this feature Wireless Card Access List For information about this list see Restricting Wireless Access by MAC Address on page 2 11 Restricting Wireless Access by MAC Address When...

Страница 37: ...network interface device If you do not have access to the physical label you can display the MAC address using the network configuration utilities of the computer In WindowsXP for example typing the ipconfig all command in an MSDOS command prompt window displays the MAC address as Physical Address You might also find the MAC addresses in the router s Attached Devices screen To restrict access base...

Страница 38: ...ce you want to add to the list 7 Select the Turn Access Control On check box 8 Click Apply to save your Wireless Card Access List settings Figure 2 7 Tip You can copy and paste the MAC addresses from the router s Attached Devices screen into the MAC Address field of this screen To do this configure each wireless computer to obtain a wireless link to the router The computer should then appear in th...

Страница 39: ...rk from the Setup menu The Guest Network Settings screen appears 2 Select any of the following Wireless settings Enable Guest Network When this check box is selected the guest network is enabled and guests can connect to your network using the SSID of this profile Warning MAC address filtering adds an obstacle against unwanted access to your network by the general public However because your trust...

Страница 40: ...recommends that you change the name to a different value 4 Select a Security option from the list 5 Click Apply to save your selections Changing the Administrator Password The default password for the router s Web Configuration Manager is password NETGEAR recommends that you change this password to a more secure password Tip Before changing the router password back up your configuration settings w...

Страница 41: ...ion file after you complete the configuration If the router fails or becomes corrupted or an administrator password is lost you can easily re create your configuration by restoring the configuration file For instructions on saving and restoring your configuration file see Managing the Configuration File on page 6 6 Figure 2 9 Tip Before saving your configuration file change the administrator passw...

Страница 42: ...ing Access to Internet Sites on page 3 1 Blocking services Block the use of certain Internet services by specific computers on your network This feature is described in Blocking Access to Internet Services on page 3 3 Scheduled blocking Block sites and services according to a daily schedule This feature is described in Scheduling Blocking on page 3 5 Allow inbound access to your server To allow in...

Страница 43: ...uter Model WGR614v10 provides you with Web content filtering options plus browser activity reporting and instant alerts through e mail Parents and network administrators can establish restricted access policies based on time of day Web addresses and Web address keywords You can also block Internet access by applications and services such as chat rooms or games To configure these features of your r...

Страница 44: ...hedule or Always To block by schedule be sure to specify a time period in the Schedule screen For information about scheduling see Scheduling Blocking on page 3 5 Block all access to Internet browsing during a scheduled period by entering a dot as the keyword and then set a schedule in the Schedule screen 3 Add a keyword or domain by entering it in the keyword field and clicking Add Keyword The ke...

Страница 45: ...ervice blocking or port filtering Services are functions performed by server computers at the request of client computers For example Web servers serve Web pages time servers serve time and date information and game hosts serve data about other players moves When a computer on your network sends a request for service to a server computer on the Internet the requested service is identified by a ser...

Страница 46: ...dress configuration you want to block and then enter the IP addresses in the appropriate fields 6 Click Add to enable your Block Services Setup selections Configuring a User Defined Service To define a service first you must determine which port number or range of numbers is used by the application The service port numbers for many common protocols are defined by the Internet Engineering Task Forc...

Страница 47: ...gle computer a range of computers having consecutive IP addresses or all computers on your network Scheduling Blocking The Wireless G Router allows you to specify when blocking is enforced To schedule blocking 1 Select Schedule under Content Filtering in the main menu The Schedule screen displays 2 Configure the schedule for blocking keywords and services a Days to Block Select days on which you w...

Страница 48: ...rom one of several network time servers on the Internet To localize the time for your log entries you must specify your time zone Time Zone Select your local time zone This setting is used for the blocking schedule and for time stamping log entries Automatically Adjust for Daylight Savings Time Select this check box if your region supports daylight savings time The router will automatically adjust...

Страница 49: ... trusted user Select Logs under Content Filtering in the main menu The Logs screen displays Table 3 1 describes the log entries To refresh the log screen click the Refresh button To clear the log entries click the Clear Log button Figure 3 5 Table 3 1 Log Entry Descriptions Field Description Date and time The date and time the log entry was recorded Source IP The IP address of the initiating devic...

Страница 50: ... a Dynamic DNS Service on page 4 4 Configuring the WAN Setup Options on page 4 6 Configuring Static Routes on page 4 8 Wireless Repeating Also Called WDS on page 4 10 Using the LAN IP Setup Options The LAN Setup screen allows configuration of LAN IP services such as Dynamic Host Configuration Protocol DHCP and Routing Information Protocol RIP To configure LAN IP settings from the main menu of the ...

Страница 51: ...Subnet Mask The LAN subnet mask of the router Combined with the IP address the IP subnet mask allows a device to know which other addresses are local to it and which must be reached through a gateway or router Using the Router as a DHCP Server By default the router functions as a DHCP server allowing it to assign IP DNS server and default gateway addresses to all computers connected to the router ...

Страница 52: ...ic Settings screen To use another device on your network as the DHCP server or to manually specify the network settings of all of your computers clear the Use Router as DHCP Server check box Otherwise leave it selected If this service is not selected and no other DHCP server is available on your network you need to set your computers IP addresses manually or they will not be able to access the rou...

Страница 53: ...r your domain to their IP address and forwards traffic directed at your domain to your frequently changing IP address Your router contains a client that can connect to the Dynamic DNS service provided by DynDNS org You must first visit their website at www dyndns org and obtain an account and host name which you specify in the router Then whenever your ISP assigned IP address changes your router a...

Страница 54: ...heck box 3 Select the name of your Dynamic DNS service provider 4 Type the host name or domain name that your Dynamic DNS service provider gave you 5 Type the user name for your Dynamic DNS account This is the name that you use to log in to your account not your host name 6 Type the password or key for your Dynamic DNS account 7 If your Dynamic DNS provider allows the use of wildcards in resolving...

Страница 55: ...cket Inspection SPI firewall protects your network and computers against attacks and intrusions A stateful packet firewall carefully inspects incoming traffic packets looking for known exploits such as malformed oversized or out of sequence packets The firewall should be disabled only in special circumstances such as when you are troubleshooting application issues Setting Up a Default DMZ Server T...

Страница 56: ...lick Apply Responding to a Ping on the Internet WAN Port If you want the router to respond to a ping from the Internet select the Respond to Ping on Internet Port check box This should be used only as a diagnostic tool since it allows your router to be discovered by Internet scanners Do not select this check box unless you have a specific reason to do so such as when troubleshooting your connectio...

Страница 57: ...onal static routes You must configure static routes only for unusual cases such as multiple routers or multiple IP subnets located on your network As an example of when a static route is needed consider the following case Your primary Internet access is through a cable modem to an ISP You have an ISDN router on your home network for connecting to the company where you are employed This router s ad...

Страница 58: ...autionary security measure in case RIP is activated Select Static Routes under Advanced in the main menu The Static Routes screen displays To add or edit a static route 1 Click Add to expand the Static Routes screen 2 In the Route Name field type a name for this static route This is for identification purposes only 3 Select the Private check box if you want to limit access to the LAN only If Priva...

Страница 59: ...onnection set it to 1 9 Click Apply to have the static route entered into the table Wireless Repeating Also Called WDS The Wireless G Router can be used with a wireless access point AP to build large bridged wireless networks Wireless repeating is a type of Wireless Distribution System WDS The following figure shows a wireless repeating scenario Warning If you use the wireless repeating function y...

Страница 60: ...e main menu of the browser interface under Advanced click Wireless Repeating Function to display the Wireless Repeating Function screen The wireless router supports two modes of the wireless repeating function and allows you to control wireless client association Wireless Base Station mode The wireless router acts as the parent AP bridging traffic to and from the child repeater AP as well as handl...

Страница 61: ...units You must know the MAC address of the remote unit First set up the base station and then set up the repeater To set up the base station 1 Set up both units with exactly the same wireless settings SSID mode channel and security Note that the wireless security option must be set to None or WEP 2 From the main menu of the browser interface on the wireless router base unit under Advanced click Wi...

Страница 62: ...Repeating Function screen select the Enable Wireless Repeater Mode radio button This IP address must be in the same subnet as the base station but different from the LAN IP of the base station 4 Fill in the Base Station MAC Address field 5 Click Apply to save your changes 6 Verify connectivity across the LANs A computer on any wireless or wired LAN segment of the wireless router should be able to ...

Страница 63: ...f Service on page 5 15 Changing the MTU Size on page 5 21 Overview of Home and Small Office Networking Technologies on page 5 22 Allowing Inbound Connections to Your Network By default the Wireless G Router blocks any inbound traffic from the Internet to your computers except for replies to your outbound traffic However you might need to create exceptions to this rule for the following purposes To...

Страница 64: ...with the following address and port information The source address is your computer s IP address The source port number is 5678 the browser session The destination address is the IP address of www example com which your computer finds by asking a DNS server The destination port number is 80 the standard port number for a Web server process Your computer then sends this request message to your rout...

Страница 65: ...rowser session that made the initial request Your router then sends this reply message to your computer which displays the Web page from www example com 6 When you finish your browser session your router eventually senses a period of inactivity in the communications Your router then removes the session information from its session table and incoming traffic is no longer accepted on port number 333...

Страница 66: ... assigned source port as in the previous example let s say port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 Upon receiving the incoming message to destination port 33333 your router checks its session table to determine whether there is an active session for port number 33333 Finding an active session the router restores th...

Страница 67: ...address of your router The remote computer composes a Web page request message with the following destination information The destination address is the IP address of www example com which is the address of your router The destination port number is 80 the standard port number for a Web server process The remote computer then sends this request message through the Internet to your router 2 Your ro...

Страница 68: ...arding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you might make a local Web server FTP server or game server visible and available to the Internet Use the Port Forwarding screen to configure the router to forward specific incoming protocols to computers on your local network In addition to s...

Страница 69: ...IP Address box enter the last digit of the IP address of your local computer that will provide this service 4 Click Add The service appears in the list in the screen Adding a Custom Service To define a service game or application that does not appear in the Service Name list you must first determine which port number or range of numbers is used by the application You can usually determine this inf...

Страница 70: ... the ending port number of the range in the Ending Port field 6 In the Server IP Address field enter the IP address of your local computer that will provide this service 7 Click Apply The service appears in the list in the Port Forwarding Port Triggering screen Editing or Deleting a Port Forwarding Entry To edit or delete a port forwarding entry 1 In the table select the button next to the service...

Страница 71: ...iggering Port triggering is a dynamic extension of port forwarding that is useful in these cases More than one local computer needs port forwarding for the same application but not simultaneously An application needs to open incoming ports that are different from the outgoing port When port triggering is enabled the router monitors outbound traffic looking for a specified outbound trigger port Whe...

Страница 72: ... application or user groups or newsgroups To set up port triggering 1 Select Port Forwarding Port Triggering under Advanced in the main menu The Forwarding Port Triggering screen displays 2 Select the Port Triggering radio button The port triggering information displays 3 Clear the Disable Port Triggering check box Figure 5 3 Note If the Disable Port Triggering check box is selected after you conf...

Страница 73: ...ice name 7 In the Service User field select Any the default to allow this service to be used by any computer on the Internet Otherwise select Single address and enter the IP address of one computer to restrict the service to a particular computer 8 Select the service type either TCP or UDP or both TCP UDP If you are not sure select TCP UDP 9 In the Triggering Port field enter the number of the out...

Страница 74: ...menu of the browser interface under Advanced click UPnP The UPnP screen displays 2 The available settings and displays in this screen are Turn UPnP On UPnP can be enabled or disabled for automatic device configuration The default setting for UPnP is disabled If this check box is not selected the router does not allow any device to automatically control the resources such as port forwarding mapping...

Страница 75: ...rrently accessing the router and which ports Internal and External that device has opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address 3 Click Apply to save your settings Optimizing Wireless Performance The speed and operating distance or range of your wireless connection can vary significantly based on the physical placem...

Страница 76: ...nd cell phones no closer than 6 feet Microwave ovens no closer than 10 feet Choose your settings Use a scanning utility to determine what other wireless networks are operating nearby and choose an unused channel Turn off SSID broadcast and change the default SSID Other nearby devices might automatically try to connect to your network several times a second which can cause significant performance r...

Страница 77: ... wireless voice and video traffic over the wireless link WMM QoS provides prioritization of wireless data packets from different applications based on four access categories voice video best effort and background For an application to receive the benefits of WMM QoS both it and the client running that application must be WMM enabled Legacy applications that do not support WMM and applications that...

Страница 78: ...f traffic you must create a policy for the type of traffic and add the policy to the QoS Policy table in the QoS Setup screen For convenience the QoS Policy table lists many common applications and online games that can benefit from QoS handling QoS for Applications and Online Gaming To create a QoS policy for applications and online games 1 From the main menu under Advanced select QoS Setup The Q...

Страница 79: ...Fine Tuning Your Network 5 17 v1 0 February 2010 2 Click Setup QoS Rule The QoS Priority Rule List displays 3 In the QOS Priority Rule List select an existing item or you can scroll to the bottom of the list and select Add Priority Rule Figure 5 7 ...

Страница 80: ...he priority that this traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 5 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen 6 In the QoS Setup screen select the Turn Internet Access QoS On check box 7 Click Apply QoS for a Router LAN Port To create a QoS policy for a device...

Страница 81: ...riority that this port s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen 7 Click Apply QoS for a MAC Address To create a QoS policy for traffic from a specific MAC address 1 From the main menu under Advanced select QoS S...

Страница 82: ...ce List click Refresh If it still does not appear you must complete these fields manually 5 From the Priority drop down list select the priority that this device s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen 7 Click ...

Страница 83: ...ackets must be split or fragmented to accommodate the one with the smallest MTU The best MTU setting for NETGEAR equipment is often just the default value and changing the value might fix one problem but cause another Leave MTU unchanged unless one of these situations occurs You have problems connecting to your ISP or other Internet service and either the technical support of the ISP or of NETGEAR...

Страница 84: ...em connections are asymmetrical meaning they have a lower data rate to the Internet upstream than from the Internet downstream Keep in mind that when you connect to another site that also has an asymmetrical connection the data rate between your sites is limited by each side s upstream data rate A typical residential ADSL or cable modem connection provides a downstream throughput of about 1 to 3 m...

Страница 85: ...ion XE family of products delivers 14 Mbps or 85 Mbps Data transmissions are encrypted for security and you can configure an individual network password to prevent neighbors from connecting The Powerline HD family of products can coexist on the same network with older generation XE family products or HomePlug 1 0 products but they are not interoperable with these older products Wired Ethernet As g...

Страница 86: ...pular due to the availability of inexpensive mass storage Table 5 2 shows the time to transfer 1 gigabyte 1 GB of data using various networking technologies Table 5 2 Theoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer Time Gigabit wired Ethernet 8 seconds RangeMax NEXT Wireless N 26 seconds Powerline HD 40 seconds 100 Mbps wired Ethernet 80 seconds 802 11n wireles...

Страница 87: ...r includes the following sections Viewing Wireless Router Status Information Viewing a List of Attached Devices on page 6 6 Managing the Configuration File in Chapter 6 Upgrading the Router Software on page 6 8 Enabling Remote Management Access on page 6 11 Traffic Meter on page 6 13 Viewing Wireless Router Status Information To view router status and usage information 1 From the main menu of the ...

Страница 88: ...al address being used by the Internet WAN port of the router IP Address The IP address being used by the Internet WAN port of the router If no address is shown or is 0 0 0 0 the router cannot connect to the Internet DHCP If set to None the router is configured to use a fixed IP address on the WAN If set to DHCP Client the router is configured to obtain an IP address dynamically from the ISP IP Sub...

Страница 89: ... settings apply to the wireless port of the router Name SSID The wireless network name SSID being used by the wireless port of the router The default is NETGEAR Region The geographic region where the router is being used It might be illegal to use the wireless features of the router in some parts of the world Channel Identifies the channel of the wireless port being used Click the link to the onli...

Страница 90: ... 6 2 Table 6 2 Connection Status Settings Item Description IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP address for the default gateway that the router communicates with DHCP Server The IP address for the Dynamic Host Configuration Protocol server that provides the TCP IP configuration for all the compute...

Страница 91: ... The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays the following Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current ...

Страница 92: ...IP address NetBIOS host name or device name if available and the Ethernet MAC address To force the router to look for attached devices click Refresh Managing the Configuration File The configuration settings of the Wireless G Router are stored within the router in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings From the ma...

Страница 93: ...cally Erasing the Configuration Under some circumstances for example if you move the router to a different network or if you have forgotten the password you might want to erase the configuration and restore the factory default settings After an erase the router s username is admin the password is password the LAN IP address is 192 168 1 1 or 192 168 1 1 and the router s DHCP server is enabled To e...

Страница 94: ... new software or you can download upgrade files from the NETGEAR website and manually send the upgrade file to the router using your browser The Checking for Firmware Updates screen appears at login unless you clear the Check for Updated Firmware Upon Log in check box Tip To ensure that you are always using the latest router firmware enable the Firmware Upgrade Assistant feature so that the router...

Страница 95: ...n upon login select the Check for New Version Upon Log in check box Alternatively you can manually install an upgrade file stored on your computer Upgrading Automatically to New Router Software If you have selected Check for New Version Upon Log in your router alerts you to the new software when you log in Otherwise you can click the Check button in the Router Upgrade screen to search for new soft...

Страница 96: ... after upgrading Upgrading Manually to New Router Software To manually select download and install new software to your router 1 Under Maintenance on the main menu select Router Status Note the version number of your router firmware 2 Go to the WGR614v10 support page on the NETGEAR website at http www netgear com support 3 Check the most recent firmware version offered against the firmware version...

Страница 97: ...e new software release notes to determine whether you must reconfigure the router after upgrading Enabling Remote Management Access Using the Remote Management feature you can allow a user on the Internet to configure upgrade and check the status of your Wireless G Router From the main menu of the browser interface under Advanced select Remote Management Warning When uploading software to the Wire...

Страница 98: ...service port 80 For greater security enter a custom port number for the remote management Web interface Choose a number between 1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 4 Click Apply to have your changes take effect Note Be sure to change the router s default configuration password to a very secure password The ide...

Страница 99: ... allows you to monitor the volume of Internet traffic passing through your router s Internet port With the Traffic Meter utility you can set limits for traffic volume set a monthly limit and get a live update of traffic usage To monitor traffic on your router do the following 1 On the Advanced menu click Traffic Meter Figure 6 10 ...

Страница 100: ...pplied to both incoming and outgoing traffic 4 You can limit the amount of data traffic allowed per month By specifying how many Mbytes per month are allowed By specifying how many hours of traffic are allowed 5 Set the Traffic Counter to begin at a specific time and date 6 Set up Traffic Control to issue a warning message before the month limit of Mbytes or Hours is reached You can select one of ...

Страница 101: ...age 7 4 Troubleshooting the Internet Connection on page 7 5 Troubleshooting a Network Using the Ping Utility on page 7 7 Problems with Date and Time on page 7 9 Solving Wireless Connection Problems on page 7 9 Restoring the Default Configuration and Password on page 7 13 Troubleshooting Quick Tips This section describes tips for troubleshooting some common problems Be sure to restart your network ...

Страница 102: ...ss access by MAC address you must add the wireless computer s MAC address to the router s wireless card access list Make sure that the network settings of the computer are correct Wired and wirelessly connected computers must have network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP Click t...

Страница 103: ... router and that the power adapter is properly connected to a functioning power outlet Check that you are using the 12V DC 1A power adapter that NETGEAR supplied for this product If the Power light blinks alternately green and amber every second the router software is corrupted This can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware For recovery in...

Страница 104: ...s light does not come on verify that the wireless feature is turned on according to the instructions in Viewing Advanced Wireless Settings on page 2 10 Troubleshooting the Web Configuration Interface If you are unable to access the router s Web Configuration Interface from a computer on your local network check the following If you are connecting from a wireless computer try connecting from a wire...

Страница 105: ...e to access the Internet you should first determine whether the router can obtain an IP address from your Internet Service Provider ISP Unless your ISP provides a static IP address your router must request an IP address from the ISP You can determine whether the request was successful using the Web Configuration Manager To check the WAN IP address 1 Start your browser and select an external site s...

Страница 106: ...st on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration reboot your computer and verify the DNS address as described in the online document you can access from Preparing Your Network in Appendix B You can also config...

Страница 107: ...ou should see a message like this one Pinging IP address with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you could have one of the following problems Wrong physical connections For a wired connection make sure that the number...

Страница 108: ...ble in your computer s Network Control Panel Verify that the IP address of the router is listed as the default gateway as described in the online document you can access from Preparing Your Network in Appendix B Check to see that the network address of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check that your...

Страница 109: ...he E mail screen select the Adjust for Daylight Savings Time check box Solving Wireless Connection Problems The first steps in solving wireless connection problems are these 1 Using your wireless card s setup utility program make sure that your wireless card can find your wireless router 2 Configure and test with the simplest wireless connection possible and then add security The topics in this se...

Страница 110: ... your router too far from your computer or too close Place your computer near the router but at least 6 feet away and see whether the signal strength improves Is your wireless signal obstructed by objects between the router and your computer See Optimizing Wireless Performance on page 5 13 If your wireless network appears and has good signal strength configure your wireless card and router for the...

Страница 111: ...ing frequency is used It should not be necessary to change the wireless channel unless you notice interference problems with another nearby wireless router or access point Select a channel that is not being used by any other wireless networks within several hundred feet of your router For more information about the wireless channel frequencies click the link to the online document Wireless Network...

Страница 112: ...adapter of your computer to have the same SSID and channel that you specified in the router and disable encryption Check that your computer has a wireless link and can obtain an IP address by DHCP from the router Once your computer has basic wireless connectivity to the router you can configure the advanced wireless security functions of the computer and router for more information about security ...

Страница 113: ... rear panel of the router Use this method for cases when the administration password or IP address is not known To restore the factory default configuration settings when you do not know the administration password or IP address you must use the restore settings button on the rear panel of the router 1 Press and hold the restore settings button for 10 seconds 2 Release the restore settings button ...

Страница 114: ...120V 60 Hz input United Kingdom Australia 230V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12V DC 1A output 12W maximum Physical Specifications Dimensions 28 x 175 x 119 mm 1 1 x 6 89 x 4 68 in Weight 0 26 kg 0 57 lb Environmental Specifications Operating temperature 0 to 40 C 32º to 104º F Operating humidity 90 maximum relative humidity noncondensing Electroma...

Страница 115: ...Limited by the amount of wireless network traffic each node generates Typically 30 70 nodes Operating frequency ranges 2 412 2 462 GHz US 2 412 2 472 GHz Japan 2 412 2 472 GHz Europe ETSI 802 11 security 40 bit also called 64 bit and 128 bit WEP and WPA PSK WPA2 PSK and WPA PSK WPA2 PSK Default Factory Settings Wireless Access Point Enabled Wireless Access List MAC filtering All wireless stations ...

Страница 116: ... for your wireless router in the Document Link TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http documentation netgear com reference enu wireless index htm Preparing Your Network http documentation netgear com reference enu wsdhcp index htm Virtual Private Networking Basics http documentation netgear com reference enu vpn index ht...

Страница 117: ...cations QoS for 5 16 attached devices 6 6 autogenerated IP addresses 7 4 automatic logout 1 4 automatic software upgrade 6 9 B backing up configuration file 6 7 backing up transfer time 5 24 base station setting up 4 12 basic settings 2 6 basic wireless connectivity 7 10 Big Pond 1 10 blocking access 3 1 inbound traffic 5 1 bold text xi broadband Internet 5 22 broadcast status 6 3 C cables checkin...

Страница 118: ...ation 4 11 DMZ server 4 6 DNS servers 5 2 Documentation Web page 1 4 documents reference B 1 domain name 1 7 Domain Name Server DNS addresses current 6 2 entering 1 8 1 11 troubleshooting 7 6 Dynamic DNS 4 4 dynamic IP addresses 1 8 DynDNS org 4 4 E electromagnetic emissions specifications A 1 encryption 2 1 encryption keys 2 8 environmental specifications A 1 erasing configuration 6 7 Ethernet li...

Страница 119: ...ds blocking by 3 1 knowledge base 1 4 L LAN IP setup 4 1 LAN path troubleshooting 7 7 LAN port QoS for 5 18 settings 6 3 language screen display 1 5 lease DHCP 6 4 Legacy mode 2 7 local servers port forwarding to 5 6 logging in 1 2 login required 1 9 logout automatic 1 4 logs time stamping entries 3 6 viewing 3 7 M MAC addresses attached devices 6 6 current 6 2 entering 1 8 QoS for 5 19 restrictin...

Страница 120: ...vice 5 15 R radio wireless 1 13 2 11 6 3 7 12 range router 5 13 reducing interference 5 14 reference documents B 1 region of operation 2 7 registering 1 ii releasing connection status 6 4 remote devices testing path 7 8 remote management 6 11 renewing connection status 6 4 repeater units 4 13 requirements speed 5 23 reserved IP adresses 4 3 Resource CD 1 1 restarting network 7 1 restoring configur...

Страница 121: ...3 traffic prioritizing 5 15 transfer time backing up 5 24 troubleshooting 7 1 trusted user 3 3 typographical conventions xi U Universal Plug and Play UPnP 5 12 up time system 6 5 upgrading router software 6 8 URLs typography for xi Web Configuration Manager 1 2 usage statistics 6 5 user defined services 3 4 V viewing advanced wireless settings 2 10 attached devices 6 6 basic security settings 2 6 ...

Страница 122: ... 6 v1 0 February 2010 wireless settings advanced 2 10 basic 2 6 gathering information 2 4 testing 7 10 wireless specifications A 2 WMM Wi Fi Multimedia 5 14 5 15 WPA2 PSK encryption 2 3 2 9 WPA PSK WPA2 PSK encryption 2 3 2 9 WPA PSK encryption 2 3 2 9 ...

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