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5

FAQs and Troubleshooting

This chapter covers the following topics:

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Cannot Connect to the Extender

•

Cannot Join a WiFi Network and Receive an Error Message

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Cannot Access mywifiext.net

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Find Extender's IP Address

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Содержание EX2800

Страница 1: ...User Manual AC750 WiFi Range Extender Model EX2800 NETGEAR Inc 350 E Plumeria Drive January 2020 San Jose CA 95134 USA 202 12047 01...

Страница 2: ...ficial NETGEAR support resources Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulat...

Страница 3: ...s 16 Boost Your Video Streaming with FastLane Technology 16 View WiFi Settings 18 Change the WiFi Network Name 18 Turn Off the SSID Broadcast to Create a Hidden Network 19 Disable or Enable the WiFi R...

Страница 4: ...he Reset Button 37 Log In and Reset the Extender to Factory Settings 37 Update the Extender Firmware 38 Check for New Firmware and Update the Extender 39 Manually Upload Firmware to the Extender 39 Ch...

Страница 5: ...nge and speed delivering dual band WiFi This chapter covers the following topics Meet Your Extender When to Use Your Extender How the Extender Works Note For more information about the topics covered...

Страница 6: ...iption LED Solid green The extender is powered on Solid amber The extender is booting Off The extender is powered off Power This LED indicates the network connection between the extender and the route...

Страница 7: ...ct to your existing WiFi network through WPS You can also connect WPS enabled devices to the extender using the WPS button Power button Pressing the Power button turn the extender on or off When to Us...

Страница 8: ...t for WiFi devices The extender broadcasts its own WiFi network that WiFi devices can join In its role as an access point the extender performs tasks that WiFi routers do such as broadcasting its netw...

Страница 9: ...2 Get Started This chapter covers the following topics Install the WiFi Extender Log In to the Extender After Installation Run Smart Setup Installation 9...

Страница 10: ...web browser setup For more information see Connect with the NETGEAR Installation Assistant on page 12 Connect with WPS Wi Fi Protected Setup WPS lets you join a secure WiFi network without typing the...

Страница 11: ...er connection is optimal 6 If the Router LED doesn t light amber or green plug the extender into an outlet closer to the router and try again Keep moving the extender to outlets closer to the router u...

Страница 12: ...xtender to your existing WiFi router network To use the NETGEAR installation assistant you must launch a web browser on your computer or mobile device To use the NETGEAR installation assistant to conn...

Страница 13: ...ur network setup is complete If the Device LED is red your new extender WiFi network does not reach the area with a poor router WiFi signal You must move your computer or mobile device closer to the e...

Страница 14: ...ender settings This is an easy way to connect the extender to a different router or to change the extender WiFi network name SSID or WiFi password To run Smart Setup 1 Launch a web browser from a comp...

Страница 15: ...work Name Turn Off the SSID Broadcast to Create a Hidden Network Disable or Enable the WiFi Radios Change the WiFi Speed Use WPS to Add a Computer to the Extender s WiFi Network Deny Access to a Compu...

Страница 16: ...d password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Settings Connected Devices The Connected Devices p...

Страница 17: ...If your extender and router use different WiFi network names SSIDs enter www mywifiext net If your extender and router use the same WiFi network name SSID enter http extender s IP address for example...

Страница 18: ...click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Settings Wireless The WiFi Settings page displays Change the WiFi...

Страница 19: ...t to create a hidden WiFi network To connect to a hidden network you must know its SSID and password and manually enter them To turn off the SSID broadcast to create a hidden network 1 Launch a web br...

Страница 20: ...o your extender If your extender and router use different WiFi network names SSIDs enter www mywifiext net If your extender and router use the same WiFi network name SSID enter http extender s IP addr...

Страница 21: ...the same WiFi network name SSID enter http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find Extender s IP Address on page 4...

Страница 22: ...For you to use the push button method to connect a WiFi device to the extender s WiFi network the WiFi device that you are trying to connect must include a physical WPS button or an onscreen WPS butto...

Страница 23: ...o the extender s WiFi network 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in to your extender If your extender and router use different WiF...

Страница 24: ...AB CD EF 01 Typically the MAC address is on the label of the WiFi device If you cannot access the label you can display the MAC address using the network configuration utilities of the computer You mi...

Страница 25: ...on the times that you set To set up an access schedule 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in to your extender If your extender and...

Страница 26: ...r and router use different WiFi network names SSIDs enter www mywifiext net If your extender and router use the same WiFi network name SSID enter http extender s IP address for example http 192 168 1...

Страница 27: ...or example http 192 168 1 3 For more information about how to find your extender s IP address see Find Extender s IP Address on page 44 A login page displays 3 Enter your admin user name and password...

Страница 28: ...router s documentation 2 Power on the extender and connect all of your WiFi devices to the extender 3 Launch a web browser from a computer or mobile device that is connected to your extender network 4...

Страница 29: ...AC address and all the virtual MAC addresses connected to the extender network to your router s MAC filter table 9 Enable the router s MAC filter wireless access control or ACL User Manual 29 Extender...

Страница 30: ...r Name and Password Turn Password Protection Off and On Recover a Forgotten User Name or Password Automatically Adjust for Daylight Saving Time Manually Set the Extender Clock Back Up and Manage the E...

Страница 31: ...tion about how to find your extender s IP address see Find Extender s IP Address on page 44 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page...

Страница 32: ...ple http 192 168 1 3 For more information about how to find your extender s IP address see Find Extender s IP Address on page 44 A login page displays 3 Enter your admin user name and password and cli...

Страница 33: ...ns restore the extender s factory settings and set up your login credentials again See Return the Extender To Its Factory Default Settings on page 37 4 Enter the saved answers to your security questio...

Страница 34: ...sure that the that the WiFi access schedules are accurate To manually set the extender clock 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in...

Страница 35: ...tion to the backed up settings Back Up the Configuration Settings You can back up the configuration file of the extender To back up the extender configuration settings 1 Launch a web browser from a co...

Страница 36: ...to your extender network 2 Log in to your extender If your extender and router use different WiFi network names SSIDs enter www mywifiext net If your extender and router use the same WiFi network nam...

Страница 37: ...factory default settings you can either use the Factory Reset button on the side panel or log in to the extender and reset it Use the Reset Button CAUTION This process erases any settings that you co...

Страница 38: ...nd click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Settings Other The Other Settings page displays CAUTION After...

Страница 39: ...gin page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select F...

Страница 40: ...N button The Status page displays 5 If your browser displays the Menu icon click it The extender menu displays 6 Select Firmware Update The Firmware Update page displays 7 Click the BROWSE button 8 Lo...

Страница 41: ...d Troubleshooting This chapter covers the following topics FAQs Cannot Connect to the Extender Cannot Join a WiFi Network and Receive an Error Message Cannot Access mywifiext net Find Extender s IP Ad...

Страница 42: ...er Name or Password on page 32 To restore factory settings 1 Use a sharp object such as a pen or paper clip to press and hold the Reset button on the extender for seven seconds until the Power LED lig...

Страница 43: ...is poor You can establish the best connection with a clear line of sight between the extender and the WiFi router Make sure that no physical obstacles exist between the extender and the WiFi router a...

Страница 44: ...92 168 1 3 For more information about how to find your extender s IP address see Find Extender s IP Address on page 44 Clear your web browser s cache and browsing history and try again For more inform...

Страница 45: ...router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home pa...

Страница 46: ...6 Factory Settings and Technical Specifications This appendix covers the following topics Factory Default Settings Technical and Environmental Specifications 46...

Страница 47: ...Security Auto1 Transmission speed Varies by region Country region 802 11a b g n ac Operating mode 54 145 300 Mbps Data rate in the 2 4 GHz band 54 145 300 433 867 Mbps Data rate in the 5 GHz band Cli...

Страница 48: ...atibility Dimensions 72 5 x 72 5 x 64 8 mm 2 85 x 2 85 x 2 55 in Weight 152 g 0 34 lb Physical specifications Operating temperature 32 to 104 F 0 to 40 C Operating humidity 90 maximum relative humidit...

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