16
Troubleshooting
•
If the LAN port is lit, but the Internet port is not, log in to the modem interface, note the
modem and ADSL status, run the diagnostics test, and contact your ISP’s technical support
representative. See the
User Manual
for detailed information.
Troubleshooting the Web Management Interface
If you are unable to access themodem’s Web Management interface from your computer check the
following:
•
Check the Ethernet connection between the computer and the modem as described in the
previous section.
•
If your computer is directly connected to the modem, make sure your computer’s IP address is
on the same subnet as the modem. If you are using the recommended addressing scheme, your
computer’s address should be in the range of 192.168.0.2 to 192.168.0.254. Follow the
instructions in the online document that you can access from
“Preparing Your Network” on
page 22
to configure your computer.
•
If your modem is connected to your computer via a router, make sure the computer’s IP
address is on the same subnet as the router, and the router is on a
different
subnet from the
modem. The LAN IP addresses of the modem and router will normally be printed on a label on
the bottom or rear of the unit.
•
If your modem’s IP address was changed and you do not know the current IP address, clear the
modem’s configuration to factory defaults. This will set the modem’s IP address to
192.168.0.1. This procedure is explained in
“Using the Reset Button” on page 19
.
•
Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet
Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If your computer’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if
the computer cannot reach a DHCP server. These auto-generated addresses are in
the range of 169.254.x.x. If your IP address is in this range, check the connection
from the computer to the modem and reboot your computer.
