Reference Manual for the Model DG824M Wireless ADSL Modem Gateway
Troubleshooting
8-5
If disconnecting telephones does not result in a green WAN LED the problem may be one of the
following:
•
Check that the telephone company has made the connection to your line and tested it.
•
Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The DG824M wireless
gateway uses pins 2 and 3.
Obtaining a WAN IP Address
If your gateway is unable to access the internet, and your WAN LED is green or blinking green,
you should determine whether the gateway is able to obtain a WAN IP address from the ISP.
Unless you have been assigned a static IP address, your gateway must request an IP address from
the ISP. You can determine whether the request was successful using the browser interface.
To check the WAN IP address from the browser interface:
1.
Launch your browser and select an external site such as www.netgear.com
2.
Access the Main Menu of the gateway’s configuration at http://192.168.0.1
3.
Under the Maintenance heading check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your gateway has not obtained an IP address from your ISP.
If your gateway is unable to obtain an IP address from the ISP, the problem may be one of the
following:
•
Your ISP may require a Multiplexing Method or VPI/VCI parameter.
Verify with your ISP the Multiplexing Method and parameter value, and update the gateway’s
Basic Settings accordingly.
•
Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)
login.
•
If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See
“Troubleshooting PPPoE or PPPoA
”, below.
•
Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account to the gateway in the browser-based Setup
Wizard.
•
Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your PC’s MAC address. In this case:
Содержание DG824M - 802.11b Wireless ADSL Modem
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Страница 21: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway 2 8 Introduction ...
Страница 43: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway 3 22 Connecting the Gateway to the Internet ...
Страница 69: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway 5 16 Protecting Your Network ...
Страница 85: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway 6 16 Managing Your Network ...
Страница 97: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway 7 12 Advanced Configuration ...
Страница 107: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway 8 10 Troubleshooting ...
Страница 125: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway B 16 Network and Routing Basics ...
Страница 147: ...Reference Manual for the Model DG824M Wireless ADSL Modem Gateway C 22 Preparing Your Network ...