service billing statement.
2. If you are unable to activate your Internet service using the instructions
on your cable Internet provider’s website, call your cable Internet provider
and do the following:
a. When asked, provide your account information and provide the
cable modem’s model number, which is CM1000, serial number, and
MAC address.
The serial number and MAC address are on the cable modem label.
b. Wait for your cable Internet provider to confirm that your
cable modem is active.
c. If you do not get an Internet connection with the cable modem, ask
your cable Internet provider to look for your cable modem online,
and do one of the following depending on what your cable Internet
provider tells you about your cable modem:
• If the cable modem is not visible, your cable Internet provider can
give you instructions to verify why the cable modem does not
connect with your high-speed Internet service.
• If the cable modem is visible to your cable Internet provider, reboot
the cable modem. Check your online status again.
Connect a Router
After you install the cable modem and activate your Internet service, you can
disconnect the computer and connect a router to the cable modem.
¾
To connect a router to the cable modem:
1. Reboot the cable modem by unplugging the power cable from the
cable modem and plugging it back in.
Wait for the Internet LED
to stop blinking and light solid green.
2. Use an Ethernet cable to connect the Ethernet port on the cable modem
to the WAN or Internet port on the router.
3. Power on the router.
4. Wait until the router is ready.
5. Connect a computer to the router.
For more information about how
to set up your router, see the
documentation that came with
your router.
Support
Thank you for purchasing this NETGEAR product. You can visit
www.netgear.com/support
to register your product, get help, access the
latest downloads and user manuals, and join our community. We recommend
that you use only official NETGEAR support resources.
If you are experiencing trouble installing your cable modem, contact NETGEAR
at 1-866-874-8924. If you are experiencing trouble connecting your router,
contact the router manufacturer.
Customer-owned cable modems might not be compatible with certain
cable networks. Check with your cable Internet provider to confirm that this
NETGEAR cable modem is allowed on your cable network.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/
.
See the regulatory compliance document before connecting the power supply.
Cable modem
Router
Computer
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
