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Maintenance and Troubleshooting

This chapter provides information about maintaining and troubleshooting the switch.
The chapter includes the following sections:

•

Replace a power supply unit

•

Replace a half-width switch in a rack

•

Troubleshooting chart

•

Additional troubleshooting suggestions

Содержание 8X8F

Страница 1: ...Hardware Installation Guide M4300 Intelligent Edge Series Fully Managed Stackable Switches NETGEAR Inc 350 E Plumeria Drive January 2020 San Jose CA 95134 USA 202 12073 01...

Страница 2: ...202 12073 01 For all models changed the Fan LED behavior for a faulty fan condition from blinking yellow to solid yellow Made minor corrections to existing sections November 2019 202 11995 02 Added s...

Страница 3: ...te Publication Part Number Added information to the Safety Instructions and Warnings section December 2015 202 11606 02 First publication December 2015 202 11606 01 3 M4300 Intelligent Edge Series Ful...

Страница 4: ...10G uplinks 27 LEDs M4300 series 1G models with 10G uplinks 29 Hardware descriptions M4300 series full 10G models with RJ45 SFP combo ports 31 Front panel M4300 series full 10G models with RJ45 SFP co...

Страница 5: ...an SFP transceiver module in a full 10G model 56 Install an SFP transceiver module in an uplink or combo port 57 Optional Step 6 Install a power supply unit 58 Optional Step 7 Connect a redundant pow...

Страница 6: ...GEAR provides a separate hardware installation guide for modular model M4300 96X This hardware installation guide complements the installation guide that came with your switch This chapter serves as a...

Страница 7: ...Switch model with twenty four 1G copper ports two 10G copper ports and two 10G fiber ports in a full width chassis M4300 28G POE Switch model with twenty four 1G PoE copper ports two 10G copper ports...

Страница 8: ...r 10 and 100 Mbps speeds the ports can operate in half duplex or full duplex mode For 1G and 10G speeds the ports always operate in full duplex mode For certain models some limitations exist for half...

Страница 9: ...dundancy Support for stacking on any 10G port Half width or full width model Full compatibility with IEEE standards IEEE 802 3i 10BASE T IEEE 802 3u 100BASE TX IEEE 802 3ab 1000BASE T IEEE 802 3an 10G...

Страница 10: ...in a stack are stack members Slaves can download firmware from the master and the master can push firmware to the slaves The master runs the fully operational software of a switch In addition the mas...

Страница 11: ...up to eight switches All models support stacking The master supports Nonstop Forwarding Failover NSF For information about how to configure stacking through the software see the software administrati...

Страница 12: ...s and never operate the product in a wet environment If the system gets wet see the appropriate section in your troubleshooting guide or contact your trained service provider Do not push any objects i...

Страница 13: ...f applicable to your device the peripheral power cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you m...

Страница 14: ...cludes the following sections Hardware descriptions M4300 series full 10G models Hardware descriptions M4300 series 1G models with 10G uplinks Hardware descriptions M4300 series full 10G models with R...

Страница 15: ...M4300 series full 10G models The full 10G models provide either a port configuration of sixteen independent 10GBASE T autosensing ports or a port configuration of eight twelve or twenty four independe...

Страница 16: ...rates the front panel of half width model M4300 8X8F Figure 2 Front panel model M4300 8X8F Description Number Power and Fan LEDs 1 Stack ID LED 2 USB port 3 RJ 45 RS232 console port 4 Stack Master LED...

Страница 17: ...port 3 Stack Master LED 4 Reset button 5 Mini USB console port 6 10GBASE X SFP ports each with a port LED 7 10GBASE T ports each with a port LED 8 Model M4300 24X24F The following figure illustrates t...

Страница 18: ...port models M4300 16X M4300 8X8F and M4300 24X24F On model M4300 12X12F the RJ 45 RS232 console port is on the back panel One out of band OOB 1G Ethernet port models M4300 16X M4300 8X8F and M4300 24...

Страница 19: ...M4300 16X provides the following components Fixed fans for front to back air flow Modular bay in which either an APS299W or APS600W power supply unit PSU is installed Model M4300 8X8F The following f...

Страница 20: ...t 1 OOB port with port LEDs 2 PSU with AC connector 3 From left to right the back panel of model M4300 12X12F provides the following components One out of band 1G Ethernet port One RJ 45 RS232 115200...

Страница 21: ...ower 2 LED Power LED Off Sufficient more than 7W of PoE power is available Solid yellow Less than 7W of PoE power is available Blinking yellow At least once during the previous two minutes less than 7...

Страница 22: ...00 Mbps link Blinking yellow The copper port is transmitting or receiving packets at 1 Gbps or 100 Mbps Non PoE models 10GBASE T RJ45 port LED one LED per port PoE model M4300 16X right side PoE statu...

Страница 23: ...copper PoE ports two 10G copper ports and two 10G fiber ports Front panel M4300 series 1G models with 10G uplinks The 1G models with 10G uplinks provide twenty four or forty eight 1000BASE T autosens...

Страница 24: ...nt panel of full width model M4300 28G POE Figure 10 Front panel model M4300 28G POE Description Number Power 1 Power 2 and Fan LEDs 1 Stack ID LED 2 10GBASE T ports each with a port LED 3 OOB port wi...

Страница 25: ...tack Master LED 5 Reset button 6 Mini USB console port 7 1000BASE T ports each with a port LED 8 10GBASE X SFP ports each with a port LED 9 USB port 10 Model M4300 52G POE Model M4300 52G POE supports...

Страница 26: ...000BASE T RJ 45 ports each with a left LED and a right LED see LEDs M4300 series 1G models with 10G uplinks on page 29 The LED functionality depends on the model Non PoE models On model M4300 28G and...

Страница 27: ...re illustrates the back panel of full width models M4300 28G M4300 28G POE and M4300 52G Figure 13 Back panel models M4300 28G M4300 28G POE and M4300 52G Description Number RJ 45 RS232 console port 1...

Страница 28: ...he back panel of model M4300 52G POE provides the following components One RJ 45 RS232 115200 N 8 1 console port One redundant power supply RPS interface Fixed fans for front to back air flow Modular...

Страница 29: ...unctioning normally Blinking yellow One or more fans failed Off Power is not supplied to the switch Power 1 LED for PSU 1 and Power 2 LED for PSU 2 Solid green The fans are functioning normally Solid...

Страница 30: ...copper port Solid green The copper port established a 10 Gbps link Blinking green The copper port is transmitting or receiving packets at 10 Gbps Solid yellow The copper port established a 1 Gbps or 1...

Страница 31: ...fiber SFP ports and two 10G RJ45 SFP combo ports in a full width chassis Front panel M4300 series full 10G models with RJ45 SFP combo ports The full 10G models with RJ45 SFP combo ports provide eithe...

Страница 32: ...ustrates the front panel of half width model M4300 24XF Figure 16 Front panel model M4300 24XF Figure Number Power and Fan LEDs 1 Stack ID LED 2 USB port 3 Stack Master LED 4 Reset button 5 Mini USB c...

Страница 33: ...5 Mini USB console port 6 10GBASE T ports each with a port LED 7 Combo ports each with a port LED 8 Ports 45T 46T 47T and 48T are 10GBASE T ports Ports 45F 46F 47F and 48F 10GBASE X SFP ports Model M...

Страница 34: ...ge 38 Because models M4300 48X and M4300 48XF can support two PSUs the front panel provides both a Power 1 LED and Power 2 LED Recessed Reset button One mini USB console port One USB 2 0 port Dependin...

Страница 35: ...panel 3 PSU with AC connector 4 From left to right the back panel of model M4300 24X provides the following components Fixed fan for front to back air flow One RJ 45 RS232 115200 N 8 1 console port On...

Страница 36: ...to right the back panel of model M4300 24XF provides the following components Fixed fan for front to back air flow One RJ 45 RS232 115200 N 8 1 console port One out of band OOB 1G Ethernet port with...

Страница 37: ...lowing components Modular bay for power supply unit 1 PSU 1 which is an APS250W Fixed fans for front to back air flow One RJ 45 RS232 115200 N 8 1 console port One out of band OOB 1G Ethernet port wit...

Страница 38: ...G Ethernet port with a left LED that indicates the speed and a right LED that indicates the activity see LEDs M4300X series full 10G models with RJ45 SFP combo ports on page 38 Modular bay PSU 2 for a...

Страница 39: ...ished on the port Solid green The port established a 1000 Mbps link Solid yellow The port established a 10 or 100 Mbps link OOB Ethernet port LEDs two LEDs per port Right side activity and link LED Of...

Страница 40: ...cluding 10GBASE T RJ 45 ports All copper RJ 45 ports support autosensing When you insert a cable into an RJ 45 port the switch automatically ascertains the maximum speed 10 Mbps 100 Mbps 1 Gbps or 10...

Страница 41: ...to 16 only Model M4300 52G supports half duplex mode on ports 1 to 16 and ports 25 to 40 only M4300 52G POE supports half duplex mode on ports 1 to 16 and ports 25 to 40 only 10GBASE X 1000BASE X and...

Страница 42: ...sories If purchased transceiver modules and cables are shipped separately form the switch USB port The switch provides one USB 2 0 port that lets you upgrade firmware from a disk back up the configura...

Страница 43: ...box and click the Downloads button on the product page RJ 45 RS232 console port The switch provides one RJ 45 RS232 console port for console access only This serial port is configured for 115200 baud...

Страница 44: ...4300 16X 1x APS250W M4300 8X8F 1x APS250W M4300 12X12F 1x APS250W 2x APS250W M4300 24X24F 1x APS150W 2x APS150W M4300 28G 1x APS150W 2x APS150W M4300 52G N 1 redundancy is supported for this model 1x...

Страница 45: ...POE differ and depend on the installed PSU or PSUs The following tables describe the PoE power budgets Table 6 PSU and PoE budgets for model M4300 16X M4300 16X PoE Power Budget PSU Configuration PSU...

Страница 46: ...E Power Budget PSU Configuration PSU Single or dual PSU 591W 630W 1 1 RPS mode 110 VAC input Dual APS1000W 860W 720W 1 1 RPS mode 220 VAC input 1 010W 720W EPS mode 110 VAC input 1 440W 720W EPS mode...

Страница 47: ...ep 2 Protect against electrostatic discharge Step 3 Unpack the switch Step 4 Install the switch Optional Step 5 Install SFP transceiver modules Optional Step 6 Install a power supply unit Optional Ste...

Страница 48: ...erature Install the switch in a dry area with an ambient temperature between 0 C and 50 C 32 F and 122 F Keep the switch away from heat sources such as direct sunlight warm air exhausts hot air vents...

Страница 49: ...safe area If possible use antistatic floor pads workbench pads and an antistatic grounding strap Step 3 Unpack the switch The following figure shows half width model M4300 12X12F The package contents...

Страница 50: ...al 4 Verify that the package contains the following items Switch of the correct model Power cord Console cable with one DB9 connector and one RJ 45 connector USB console cable with one mini B connecto...

Страница 51: ...full width switch in a rack To install the switch in a rack you need the 19 inch rack mount kit supplied with the switch To install a full width switch in a rack 1 Attach the supplied mounting bracke...

Страница 52: ...k To install a single half width switch in single rack space you need the 19 inch rack mount kit supplied with the switch The figures in the following procedure shows model M4300 24X However you insta...

Страница 53: ...e rack mount kit through each bracket and into the bracket mounting holes in the switch 3 Tighten the screws with a No 1 Phillips screwdriver to secure each bracket 4 Align the mounting holes in the b...

Страница 54: ...in the rack mount kit through the mounts and into the mounting holes in the switch Position the male mounts on the same side of the switch and the female mounts of the switch on the other side b Tigh...

Страница 55: ...ight switch 4 Insert the screws provided in the rack mount kit through the holes in each middle mount 5 Tighten the screws with a No 1 Phillips screwdriver to secure each middle mount Hardware Install...

Страница 56: ...ainst shock and vibrations They also provide ventilation space between stacked switches To install the switch on a flat surface Stick one rubber footpad on each of the four concave spaces on the botto...

Страница 57: ...ransceiver module in a 1G model with 10G uplinks or a 10G model with RJ45 SFP combo ports That is this procedure is for models M4300 24X M4300 24XF M4300 28G M4300 28G POE M4300 48X M4300 48FX M4300 5...

Страница 58: ...ou can install an optional second PSU M4300 24X24F M4300 48X and M4300 48XF M4300 28G and M4300 28G POE M4300 52G and M4300 52G POE For these models the PSU that is shipped with the product is install...

Страница 59: ...ug the AC power cord into a power source such as a wall socket or power strip When you install a second PSU and apply power the Power 2 LED on the switch front panel lights If the Power 2 LED does not...

Страница 60: ...cord of the RPS into a power source such as a wall socket or power strip 6 Power on the switch Step 8 Check the installation Before you apply power to the switch perform the steps that are described...

Страница 61: ...LEDs see the following sections LEDs M4300 series full 10G models on page 21 LEDs M4300 series 1G models with 10G uplinks on page 29 LEDs M4300X series full 10G models with RJ45 SFP combo ports on pa...

Страница 62: ...ort is located on the front panel On the half width models M4300 16X M4300 8X8F M4300 12X12F M4300 24X and M4300 24XF the RJ 45 RS232 console port is located on the front panel On the full width model...

Страница 63: ...l which you can download by visiting netgear com support download For information about configuring the switch through its local browser interface see the software administration guide and the user ma...

Страница 64: ...r provides information about maintaining and troubleshooting the switch The chapter includes the following sections Replace a power supply unit Replace a half width switch in a rack Troubleshooting ch...

Страница 65: ...If your switch functions with a single PSU only disconnect the power cord from the PSU and let the switch power down If your switch functions with two PSUs you do not need to power down the switch and...

Страница 66: ...od Replace a half width switch in a rack This step describes how to replace a half width switch that is mounted next to a second half width switch on a rack You can skip this procedure if the middle m...

Страница 67: ...mounts by inserting the screws provided in the rack mount kit with a No 1 Philips screwdriver 7 Gently push the new half width switch into the rack until the holes in each middle mount are aligned 8 A...

Страница 68: ...at a broadcast storm occurred and that a network loop redundant path was created A file transfer is slow or the performance is degraded Verify that the cabling is correct Make sure that all connectors...

Страница 69: ...ch integrity If necessary verify the integrity of the switch by resetting it To reset the switch disconnect the AC power from the switch and then reconnect the AC power If the problem continues contac...

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