NETGEAR 762S AirCard Скачать руководство пользователя страница 63

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Troubleshooting

Rev 1 Sep.13

SIM MEP Locked

Contact your service provider for the MEP unlock codes and a tool to unlock your
Mobile Hotspot.

Temperature-related alerts

The mobile hotspot is designed to work over a wide temperature range. (See

Environmental Specifications

on page 67 for details.) If you are outside that

temperature range, the mobile hotspot issues an alert.

Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure the area is well-ventilated and air can circulate around
the device.

Note:

The battery may not recharge if the mobile hotspot is outside the operating temperature

range.

WPS Setup Failed; Device not connected!

The device you are trying to connect may not be WPS-enabled. Use the manual method
to connect the Wi-Fi device to your Wi-Fi network.

Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi network.

Select your SSID (network name) from the list of available Wi-Fi networks.

Select Connect and when prompted, enter your Wi-Fi Passphrase.

Connection Alerts

If you receive any of the following connection alerts, contact your service provider.

Table 5-1: Connection alerts

Alert

Description

Operator Determined Barring

LLC or SNDCP failure

Insufficient resources

Missing or unknown APN

Unknown PDP address or type

User authentication failed

Activation rejected by GGSN

Service Option not supported

Service Option not subscribed

Service Option temporarily out of order

Содержание 762S AirCard

Страница 1: ...762S Mobile Hotspot AirCard User Guide 2400325 Rev 1 ...

Страница 2: ......

Страница 3: ...n any aircraft whether the aircraft is on the ground or in flight In aircraft the NETGEAR modem MUST BE POWERED OFF When operating the NETGEAR modem can transmit signals that could interfere with various onboard systems The driver or operator of any vehicle should not operate the NETGEAR modem while in control of a vehicle Doing so will detract from the driver or operator s control and operation o...

Страница 4: ...ted States and or other countries Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder s Windows and Windows Vista are registered trademarks of Microsoft Corporation Macintosh and Mac OS X are registered trademarks of Apple Inc registered in the U S and other countries QUALCOMM is a registered trademark of QUALCOMM Incorporated Us...

Страница 5: ...nstall the Battery 14 Connect to the Internet 14 Tethered mode 15 AirCard Watcher App for Smartphones and Tablets 15 Homepage 16 Security Credentials 17 Use Your Mobile Hotspot 19 Set Auto Connect and Network Options 19 View Data Usage 20 Select a Language 21 Enable Disable Wi Fi 21 View Block Connected Users 22 Add a Wireless Device to your Wi Fi Network 23 Manually works for any Wi Fi device 23 ...

Страница 6: ...e firmware from the LCD screen 36 Update the firmware from the homepage 37 Advanced Settings 39 Show Help for Advanced Settings 39 Do not Automatically Install Driver for USB Tethering 40 Export Import Router Options 41 Set Display Options 42 Lock or Unlock Device Keys 42 View WAN Information 43 Set Connection Preferences 44 Create or update a profile 44 Enable SIM Security 45 Disable SIM Security...

Страница 7: ...ow if the mobile hotspot is still powered on 56 How do I access information on the microSD card 56 How do I stop the mobile hotspot from beeping 56 Where can I find more information 57 How do I find my computer s IP address 57 How do I find a device s MAC address 58 Troubleshooting 59 The mobile hotspot network name does not appear in the list of networks 59 The No Signal icon appears on the LCD s...

Страница 8: ...alled 62 SIM Error Check SIM 62 SIM Locked 62 SIM MEP Locked 63 Temperature related alerts 63 WPS Setup Failed Device not connected 63 Connection Alerts 63 Specifications 67 Mechanical Specifications 67 Environmental Specifications 67 67 Regulatory and Safety Information 69 Notice 69 Safety and Hazards 69 Proper Battery Use and Disposal 70 Regulatory information for EU countries 70 Index 71 ...

Страница 9: ...rovider s mobile broadband network and connect to the Internet You can connect the Wi Fi capable devices manually or by using Wi Fi Protected Setup WPS You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet Manage your Device and Settings You can manage your device and change settings using Mobile Hotspot Buttons and Keys see...

Страница 10: ... the Power key to mute or enable audio alerts Button Key Action Result Indicates More details Power Press and hold for 2 seconds Power on off Press and release Select or save an option when prompted on the LCD screen Flashing blue slowly Mobile hotspot is powered on Flashing blue quickly Firmware is being updated Do not disconnect or power down the mobile hotspot until the firmware update is compl...

Страница 11: ...ect information SSID and Wi Fi Passphrase and homepage URL From this screen you can press the Power key to connect the mobile hotspot to your service provider s mobile broadband network WPS Wi Fi Protected Setup A fast easy way to connect WPS enabled devices to your Wi Fi network Messages and alerts Billing information Information about the mobile hotspot such as the Wi Fi network range network pr...

Страница 12: ... To view your messages alerts go to the homepage and click the Messages Alerts icon Wi Fi users The number beside the Wi Fi icon shows the number of users devices connected to your Wi Fi network Wi Fi radio disabled or device is in standby mode To adjust the standby timer see Extend Battery Life on page 25 For information on enabling Wi Fi see page 59 The Wi Fi radio is disabled icon appears on th...

Страница 13: ...r the mobile hotspot from a wall socket Charging cradle Extended battery Additional accessories are available from www netgear com aircardaccessories Power Sources You can power your mobile hotspot from Rechargeable battery included with the mobile hotspot USB port on your computer Wall socket using the AC adapter and USB cable Set up and connect to the Internet Insert the SIM Card Depending on yo...

Страница 14: ...e Tethered mode before connecting for the first time To connect to the Internet 1 Press and hold the Power key for a few seconds to turn on the mobile hotspot The first time you turn on the mobile hotspot with a new SIM the device starts and then after a few seconds automatically restarts to use the profile infor mation on the new SIM The first time you turn on the mobile hotspot you ll be asked t...

Страница 15: ... to personalize your settings Note The mobile hotspot is completely secured using its default security settings Note To make changes to the mobile hotspot settings on the homepage you must first log in as Administrator Type webadmin in the Admin Password field Tethered mode The first time you use your mobile hotspot in tethered mode connected to a computer using the USB cable 1 Ensure that the mob...

Страница 16: ...ged in as Administrator default Admin Password is webadmin You can view some information about the device without being logged in as Administrator but to view detailed information and to change any settings and use some features you must be logged in as Administrator To log in as Administrator 1 Place your cursor in the Admin Password field and type webadmin the default Admin Password 2 Click Logi...

Страница 17: ...our computer or other Wi Fi device to your mobile hotspot network This character string is unique to your device It is displayed on the main mobile hotspot LCD screen If the screen is blank a power saving feature press and release any button or key to wake up the LCD screen The default Wi Fi Passphrase is also printed on a label under the battery Admin Password Used to log into the homepage as Adm...

Страница 18: ...AirCard 762S Mobile Hotspot User Guide 18 2400325 ...

Страница 19: ...nnects To select the auto connect and network technology options 1 On the homepage log in as Administrator 2 Click the Signal Strength icon 3 Under Network Technology select the desired option from the drop down menu Note For most users it is best to leave the default setting All bands If you choose a network technology that is not available you will be unable to connect to a mobile broadband netw...

Страница 20: ...can view an estimate of your data usage not accurate for billing purposes on the homepage and on the mobile hotspot On the mobile hotspot On the homepage On the homepage log in as Administrator Click the Data icon From the drop down list select the day of the month your billing cycle starts typically the first of the month This information is available on your service provider s bill To reset the ...

Страница 21: ...On the homepage select the desired language from the drop down menu in the upper right corner To change the language used in the current and subsequent sessions 1 On the homepage click the Advanced Setting icon 2 On the Device Basic page select the desired language from the drop down menu 3 Click Save Enable Disable Wi Fi By default Wi Fi is enabled but if your place of business does not allow Wi ...

Страница 22: ... 1 On the homepage log in as Administrator 2 Click the Wi Fi icon If you notice a user or Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network To block a user or device 1 Select the box beside the device in the Block column 2 Click Save To unblock a user and allow that device access to your network 1 Click the Advanced Settings icon 2 Select Wi Fi ...

Страница 23: ...D 3 When prompted enter the Wi Fi Passphrase for your mobile hotspot network The Wi Fi Passphrase is displayed on the mobile hotspot LCD screen If the screen has turned off to save power press and quickly release any button or key to wake up the screen WPS works for WPS enabled devices You can add a WPS enabled Wi Fi device to your Wi Fi network using the mobile hotspot or the homepage Using the m...

Страница 24: ...PIN associated with it a Select WPS PIN method b When prompted enter the PIN for your Wi Fi device c Click the Connect button d Within 2 minutes press the WPS button on the wireless device you want to connect Your mobile hotspot and the wireless device will communicate and establish the connection View Messages Alerts Your mobile hotspot can display messages from your service provider and alerts t...

Страница 25: ...ted by Standby time Data throughput Mobile Broadband signal strength the better the signal the longer the battery life Wi Fi range Short Wi Fi range Slightly improved battery life Medium Wi Fi range Intermediate Wi Fi range Long Wi Fi range Enables you to have your laptop or other Wi Fi device further from your mobile hotspot and still connect to your Wi Fi network but the battery life is slightly...

Страница 26: ...ect the desired Wi Fi range Short Wi Fi Range Slightly improved battery life default Medium Wi Fi Range Intermediate Wi Fi range Long Wi Fi Range Enables you to have your laptop or other Wi Fi device further from your mobile hotspot and still connect to your Wi Fi network but battery life is slightly shorter 5 Click Save You can also extend the battery life by adjusting the Power LED and LCD backl...

Страница 27: ...Set Audio Alerts You can configure your mobile hotspot to sound an audio alert beep when the status changes For example When the connection status changes When you receive an alert When the battery is low When the mobile hotspot enters standby mode To set the audio alerts 1 Press the Navigation key to cycle through the LCD screens On the Messages Alerts screen ensure the Audio is enabled If Audio ...

Страница 28: ... Save Change Device Security Settings To change security settings such as Admin Password SSID Wi Fi encryption and Wi Fi Passphrase 1 On the homepage click the Device Security icon 2 Change the desired options Admin Password Length 5 31 characters Wi Fi Passphrase Length 5 31 characters ...

Страница 29: ...onsible for charges incurred The encryption options available depend on the Basic rate To change the Basic rate and select another encryption option go to Advanced Settings Wi Fi Security For details see Set Wi Fi Security Options on page 48 3 Click Save 4 You may need to reconnect your Wi Fi devices using the new Wi Fi credentials See Set up and connect to the Internet on page 13 View Details Abo...

Страница 30: ... to Share Files over Wi Fi Your mobile hotspot is equipped with a microSD reader You can use this feature to share music photos data files etc over your Wi Fi network or in tethered mode The mobile hotspot supports microSD cards with up to 32 GB capacity Before you Begin 1 Remove the back cover 2 Insert the microSD card as shown in the illustration ...

Страница 31: ... b Type the password in the Password field and click Save Users will be asked to enter this password before they can access the shared folder Share or Access Files over Wi Fi If you want to upload as well as view and download shared files see View upload and download files on page 32 If you only want to view and download files see View and download only on page 33 1 There is a Windows related bug ...

Страница 32: ...the Folder field type http aircard hotspot dav 5 Click Finish The network drive created appears as a shared drive under Computer 6 Drag and drop or copy and paste files to the shared drive 7 If you are asked for a user name and password leave the user name blank and enter the password if password protection has been set up Otherwise leave the password field blank Windows XP 1 Go to Start My Networ...

Страница 33: ... your browser and enter http aircard hotspot dav If you are asked for a user name and password leave the user name blank and enter the password if password protection has been set up Otherwise leave the pass word field blank Note You can also access the shared folder from the Web UI From the homepage log in as Administrator click the microSD icon and then click View Folder Using the microSD card i...

Страница 34: ...ttery icon on the LCD screen indicates that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged Note The LCD goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release any button or key To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mob...

Страница 35: ...n which may take up to 5 minutes Updating the firmware does not change your personal settings Note Usual data charges will apply to the firmware download Check for updates By default the mobile hotspot checks for updates weekly To change the frequency 1 On the homepage log in as Administrator 2 Click the Advanced Settings icon 3 Select the desired frequency from the drop down menu beside Check for...

Страница 36: ...load is complete you ll be given the option to install the firmware If you do not update the firmware either from the LCD or the homepage this mes sage repeats three times 8 hours apart and then after a further 8 hours the firm ware automatically updates the next time you turn the mobile hotspot on Note You cannot use the mobile hotspot during the firmware installation which may take up to 5 minut...

Страница 37: ...ding you will receive an alert on the LCD screen 1 On the homepage log in as Administrator and click the Messages icon 2 Click More Details 3 Click Download Now You can continue to use the mobile hotspot while the firmware is being downloaded Once the download is complete you are given the option to install the firmware ...

Страница 38: ...ou do not install the firmware within 32 hours of downloading it it installs auto matically the next time you log into the homepage Note You cannot use the mobile hotspot during the firmware installation which may take up to 5 minutes 6 When the firmware update is complete reconnect your laptop or other Wi Fi devices to your mobile hotspot Wi Fi network ...

Страница 39: ...gs etc Show Help for Advanced Settings The Advanced Settings section of the homepage comes with built in context sensitive online help to assist you in configuring the mobile hotspot By default online help appears when you mouse over a field in the Advanced Settings windows To hide the online help 1 On the homepage click the Advanced Settings icon 2 On the Device Basic tab beside Help for Advanced...

Страница 40: ... connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi Fi network If you do not want to use this feature and want to use the USB cable only to charge the mobile hotspot battery you can set the host driver not to install To set the host driver not to install 1 On the homepage click the Advanced Settings icon 2 On the Device Basic tab bes...

Страница 41: ... 1 On the Device Basic tab beside Export Router Settings click Export 2 Save the file to the desired location By default the file export cfg is saved to your Downloads folder To import router settings 1 On the homepage click the Advanced Settings icon 2 On the Device Basic tab beside Import Router Settings type the path or use the Browse button to navigate to the file you want to import By default...

Страница 42: ... the LCD backlight is on before going into sleep mode You can set the LCD backlight to turn off after 10 30 or 60 seconds or to never turn off Default is 60 seconds To wake up the LCD press and release any button or key Backlight settings You can control the brightness of the backlight settings when the mobile hotspot is powered by battery USB port or AC power The options are off dim or bright 3 C...

Страница 43: ...ck Now to lock the device keys or press and hold the Navigation key for 3 seconds to lock unlock the keys View WAN Information To view network information such as the active network connection status signal strength etc 1 On the homepage click the Advanced Settings icon 2 Click the WAN tab ...

Страница 44: ...cted the device does not automatically connect to your service provider s mobile net work when you re enter your service provider s coverage area In this case go to the homepage and reset this option to use your service provider s mobile network We recommend that you leave it set to Auto 4 Click Save Create or update a profile If you cannot connect to the mobile broadband network you may need to u...

Страница 45: ...y If desired you can create another level of security by setting up a PIN number that must be entered before you can view the information available to an Administrator or change the mobile hotspot settings on the homepage If you set up a PIN number when you go to the homepage and log in as Administrator you will be asked to enter the PIN number before you can access the homepage as an Administrato...

Страница 46: ...he PIN will be locked If this happens contact your service provider to receive a PUK number to unlock the PIN Disable SIM Security To disable SIM security either 1 On the pop up window that opens when you go to the homepage enter your PIN and leave the Disable SIM Security check box selected 2 Click Submit Or 1 If you are already logged in as Administrator click the Advanced Settings icon 2 Go to ...

Страница 47: ... the pop up window 4 Click Submit View Wi Fi Status and List of Connected Devices To view Wi Fi status and a list of connected devices 1 On the homepage click the Advanced Settings icon 2 Go to Wi Fi Status 3 If desired click the button to view a list of connected devices ...

Страница 48: ... up to a maximum of 10 RTS Threshold The smallest packet size in bytes used by the Request to Send Clear to Send handshaking protocol The recommended value is 2347 If you are experiencing inconsistent data flow you can make minor changes to this value to try to alleviate the problem Fragmentation Threshold The largest allowable size in bytes for a packet If the packet is larger than this it is sen...

Страница 49: ...ou use WPA2 Personal AES whenever possible Note The Wi Fi Passphrase length depends on the Wi Fi encryption selected Mouse over the field for details Set MAC Filter Mode MAC Media Access Control filtering enables you to block unauthorized Wi Fi devices from accessing your Wi Fi network black list or to create a list of only those devices that are allowed to connect to your Wi Fi network white list...

Страница 50: ...nnected devices 2 Clear the box beside the device in the Block column 3 Click Save White List To create a list of devices that are allowed to connect to your Wi Fi network white list 1 In the drop down menu select Allow only those in list 2 Enter the MAC address for each device and click Add 3 Click Save Enable Port Forwarding If your computer is hosting a server you can enable port forwarding so ...

Страница 51: ...ed port forwarding should be disabled 4 Enter the Port Forwarding information and click Save Enable Port Filtering Port filtering enables you to select which applications for example http FTP email servers can access the Internet Used in conjunction with other security measures such as firewall port filtering can enhance network security To enable port filtering 1 On the homepage click the Advance...

Страница 52: ...t to a corporate network using a VPN you first need to enable VPN connections passthrough To enable VPN passthrough 1 On the homepage click the Advanced Settings icon 2 Go to Router LAN 3 Select Enable beside VPN Passthrough and click Save Enable DMZ In a DMZ demilitarized zone network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Internet traffic ...

Страница 53: ... I find my computer s IP address on page 57 5 Click Save 1 On the Mobile Wi Fi Homepage log in as Administrator Set Router LAN Options To set the router LAN options 1 On the homepage click the Advanced Settings icon 2 Go to Router LAN 3 Enter the desired information If the DHCP Server is enabled it automatically assigns an IP address to each device on the network and manages their configuration in...

Страница 54: ...ard 762S Mobile Hotspot User Guide 54 2400325 The DNS Mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider 4 Click Save ...

Страница 55: ... on the LCD screen and default Admin Password webadmin to connect to the Wi Fi network and log in as Administrator See Set up and connect to the Internet on page 13 How do I connect disconnect from the mobile broadband network Do one of the following On the homepage click Connect Disconnect below the virtual mobile hotspot From the Connect Info dashboard screen press and release the Power key Pres...

Страница 56: ...i Fi icon Note You can also use the options on the homepage to block particular users from connecting to your network See View Block Connected Users on page 22 The LCD screen is not lit How do I know if the mobile hotspot is still powered on The LCD screen dims to save energy The Power key continues to flash provided you have not turned this feature off to indicate that the mobile hotspot is power...

Страница 57: ...o the wireless network connection The IP address will be listed under IPv4 Address Windows 7 1 Open the command prompt window a Click Start Run b Type cmd or command and click OK 2 At the command prompt type ipconfig and press Enter 3 Write down the IP address for the entry that relates to the wireless network connection The IP address will be listed under IPv4 Address Windows XP 1 Open the comman...

Страница 58: ...window a Click Start Run b Type cmd or command and click OK 2 At the command prompt type ipconfig and press Enter 3 Write down the Physical Address for the entry that relates to the wireless network connection It appears as a series of numbers and letters This is the MAC address of your wireless adapter Windows XP 1 Open the command prompt window a Click Start Run b Type cmd or command and click O...

Страница 59: ...will take a few moments for the drivers to install 2 Launch your browser and go to the homepage http aircard hotspot 3 Click the Wi Fi users icon 4 Under Enable Wi Fi select On 5 Click Save The No Signal icon appears on the LCD screen If the No Signal icon appears on the LCD screen Make sure you are in your service provider s coverage area Check the network technology setting see Set Auto Connect ...

Страница 60: ...ce provider and then see Create or update a profile on page 44 for instructions Unable to connect to the Internet in Tethered mode If you are unable to connect to the Internet when the mobile hotspot is connected to the computer using the USB cable it may be because the device driver is not installed You may also see a message that says the operating system could not find the driver for this devic...

Страница 61: ...the device or on the homepage This is useful if you have lost your Wi Fi Passphrase To reset the mobile hotspot on the device 1 Press and hold the WPS button and Power key for 5 seconds Note If the mobile hotspot is connected to a power source do not disconnect until the reset and reboot is complete i e if it is battery powered do not remove the battery if it is connected to a USB port or wall soc...

Страница 62: ...ck SIM Ensure that the SIM card inserted in your mobile hotspot is from your service provider If there is still a problem contact your service provider The SIM may be damaged and need replacing SIM Locked 1 Contact your service provider for the PIN to unlock the SIM 2 Go to the homepage See Homepage on page 16 3 Log in as Administrator See Security Credentials on page 17 4 Enter the SIM PIN when p...

Страница 63: ... range WPS Setup Failed Device not connected The device you are trying to connect may not be WPS enabled Use the manual method to connect the Wi Fi device to your Wi Fi network 1 Open the Wi Fi menu on the device you are trying to connect to the Wi Fi network 2 Select your SSID network name from the list of available Wi Fi networks 3 Select Connect and when prompted enter your Wi Fi Passphrase Con...

Страница 64: ... identifier value 95 Semantically incorrect message 96 Invalid mandatory information 97 Message type non existent or not implemented 98 Message type not compatible with the protocol state 99 Information element non existent or not implemented 100 Conditional IE error 101 Message not compatible with the protocol state 111 Protocol error unspecified 256 Invalid Connection ID 257 Invalid NSAPI 258 In...

Страница 65: ...Troubleshooting Rev 1 Sep 13 65 266 PDP Inactivate Max Timeout 267 PDP Lower layer Error 268 PDP Duplicate 269 UE RAT Change Table 5 1 Connection alerts Continued Alert Description ...

Страница 66: ...AirCard 762S Mobile Hotspot User Guide 66 2400325 ...

Страница 67: ...nical Specifications Environmental Specifications Weight 108 g 3 8 oz Length 97 4 mm 3 8 in Width 57 1 mm 2 25 in Thickness 15 7 mm 0 6 in Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 65 C 96 hours 14 F to 149 F ...

Страница 68: ...AirCard 762S Mobile Hotspot User Guide 68 2400325 ...

Страница 69: ...tible to radio interference in particular Prohibited areas Obey all signs and notices and follow all rules and regulations Power off the mobile hotspot when instructed to do so or when you suspect that it may cause interference or danger In areas where blasting is in progress Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked Such...

Страница 70: ...re explosion or other hazard To ensure safe and responsible battery use Do not open disassemble puncture crush bend or shred Do not expose to water or other liquids fire explosion or other hazards Use the battery only in the mobile hotspot If using with a charger use only the charger supplied with the mobile hotspot Do not short circuit the battery When replacing a battery use the same model of ba...

Страница 71: ...settings 39 homepage accessing 16 cannot access 60 I icons on the LCD screen 11 IP address finding 57 K keys description 10 lock unlock 10 42 L LAN options 53 language selection 21 LCD function 11 screen not lit 56 M MAC address finding 58 MAC filter 49 manage your device 9 messages 24 microSD card accessing information on 56 inserting 30 sharing files on 30 mobile broadband network connect discon...

Страница 72: ... troubleshooting 59 U USB tethering 40 V VPN passthrough 52 W WAN information view 43 white list 50 52 Wi Fi network options 48 Wi Fi Passphrase 17 Wi Fi Passphrase forgot 55 Wi Fi radio is disabled 59 Wi Fi range 25 Wi Fi security options 48 Wi Fi status view 47 Wi Fi enable disable 21 Windows Vista unable to connect to mobile hotspot 61 WPS 23 ...

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