Net2Edge
LIB-306 Install Guide
Install Guide Rev. D
www.net2edge.com
Page 20 of 25
Recording Model and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please
record as much information as possible in order to help the Net2Edge Tech Support Specialist.
1. Select the LIB-306
Configuration
>
System
>
Information
menu path. (From the CLI, use the
show
commands needed to gather the information below or as requested by the Net2Edge Support
Specialist).
2. Record LIB-306
Model Information
:
Serial #: ___________________________
MAC Address: __________________________
System Uptime: _____________________
Software Version: ________________________
3. Record the
Monitor
menu information:
Monitor
>
System
>
Information
: _____________________________________________________
Monitor
>
System
>
IP Status
: ________________________________________________________
LED Status: ______________________________________________________________________
4. Provide additional Model and System information to your Technical Support Specialist. See the
“
Troubleshooting
” section above.
Your Net2Edge service contract number: _____________________________________
A description of the failure: _________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing mode, rebooting,
etc.): ____________________________________________________________________________
_________________________________________________________________________________
________________________________________________________________________________
The serial and revision numbers of all involved Net2Edge products in the network:
_________________________________________________________________________________
_________________________________________________________________________________
A description of your network environment (layout, cable type, etc.): _________________________
_________________________________________________________________________________
________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________