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Troubleshooting

This section provides examples of possible reading values and what they indicate.

Reading Value

Definition

Troubleshooting

::::::::

Failure to retrieve reading

Usually indicates a cut wire. Check the
connection between the register and MIU.

If using a non-autodetect ProRead™ register,
verify that it is programmed for three-wire
mode.

????????

Indicates an ambiguous, bad read,
replaces ------- and HHHHHHHH

N/A

MMMMMMMM

Indicates an out-of-range reading
(>99999999), diagnostic code from
the MIU

Indicates that no meter reading history is
available.

Swipe the MIU with a magnet to force the MIU
to read the register.

UUUUUUUU

Indicates an undefined out of range
reading or corrupt valve

N/A

Table 5 – Example Reading Values

Contact Information

Within

North

America,

Neptune

Customer

Support

available

Monday

through

Friday,

7:00

A.M.

5:00

P.M. Central

Standard

Time,

telephone,

email,

fax.

By Phone

To contact Neptune Customer Support by phone, complete the following steps.

1. Call (800) 647-4832.
2. Select one of the following options:

1 if you have a Technical Support Personal Identification Number (PIN).

2 if you do not have a Technical Support PIN.

3. Enter the six-digit PIN and press #.
4. Select one of the following options.

2 for Technical Support

3 for maintenance contracts or renewals

4 for Return Material Authorization (RMA) for Canadian Accounts

E-CODER

)R900

i™

Installation and Maintenance Guide

Chapter 6: Maintenance and Troubleshooting

Содержание E-CODER R900i

Страница 1: ...E CODER R900i Installation and Maintenance Guide ...

Страница 2: ......

Страница 3: ...E CODER R900i Installation and Maintenance Guide ...

Страница 4: ...rks of their respective holders FCC Notice This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions l This device may not cause harmful interference l This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital ...

Страница 5: ... or modifications not expressly approved by the party responsible for compliance void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions l This device may not cause harmful interference l This device must accept any interfe...

Страница 6: ...nce Guide Literature No IM E CODER R900i 12 18 Part No 12560 002 Neptune Technology Group Inc 1600 Alabama Highway 229 Tallassee AL 36078 Tel 800 633 8754 Fax 334 283 7293 Copyright 2006 2018 Neptune Technology Group Inc All Rights Reserved ...

Страница 7: ...R900i 6 New Meter Installation 6 Retrofit Meter Installation 7 7 8 Connecting the E CODER R900i Through the Lid Antenna Installing the Antenna Attaching the Antenna to the MIU 9 Chapter 4 Activating and Reading the E CODER R900i 11 Activating the LCD Using the Solar Panel 11 Read the Meter 12 Common Causes of Leaks 13 How to Tell if Water is in Use 14 What to Do if There is a Leak 14 If a Continuo...

Страница 8: ... Clip Transceiver 24 Chapter 6 Maintenance and Troubleshooting 25 Six and Four Wheel Encoders 25 Six Wheel Encoder Normal Operation 25 Four Wheel Encoder Normal Operation 25 Troubleshooting 26 Contact Information 26 By Phone 26 By Fax 27 By Email 27 Appendix 12 E CODER R900i Flags 29 Description of Flags 29 Glossary 31 Index 33 vi E CODER R900i Installation and Maintenance Guide Contents ...

Страница 9: ...or Figure 11 Seat the Connection Figure 12 Solar Panel for the E CODER R900i Figure 13 Activating the E CODER R900i Figure 14 HHU Home Screen Figure 15 N_SIGHT R900 Menu Screen Figure 16 Data Logger Option Figure 17 Reader ID Input Figure 18 HHU Time Confirmation Figure 19 Initialize RF Device Figure 20 Enter MIU ID Figure 21 Capture Button Figure 22 Unit of Measure and Meter Size Figure 23 Start ...

Страница 10: ...Figure 28 HHU Home Screen 23 Figure 29 HHU Menu 23 Figure 30 Off Cycle Option 24 viii E CODER R900i Installation and Maintenance Guide Figures ...

Страница 11: ...ications Table 2 Icons and Displays Table 3 Causes of Leaks Table 4 Data Logging Graph Legend Table 5 Example Reading Values Table 6 Eighth Digit Resolution by Meter Size Table 7 E CODER R900i Flags 29 E CODER R900i Installation and Maintenance Guide ix ...

Страница 12: ...This page intentionally left blank x E CODER R900i Installation and Maintenance Guide Tables ...

Страница 13: ...rum technology to avoid RF interference and enhance security The transmitted data is updated at 15 minute intervals and transmits a mobile message that includes the meter reading data and the unique E CODER R900i ID every 14 20 seconds This allows the meter to be read by a hand held unit HHU or mobile data collections unit The E CODER R900i also transmits a high power fixed network message every s...

Страница 14: ...tory each of the following items is programmed into the Meter Interface Unit MIU l Serial number each MIU is given a unique serial number identification number l Meter size and change gear information 2 E CODER R900i Installation and Maintenance Guide Chapter 1 Product Description ...

Страница 15: ...nd fixed l 64 for LoRa fixed network message Channel Frequency 902 928 MHz Output Power Meets FCC Part 15 247 FCC Verification Part 15 247 Environmental Conditions Operating Temperature 22º to 149ºF 30º to 65ºC Storage Temperature 40º to 158ºF 40º to 70ºC Operating Humidity 0 to 100 Condensing pit only Functional Specifications Register Reading l Eight digits AMR l Nine digits Visual MIU ID l Nine...

Страница 16: ...ons The following diagrams show both the inside and antenna dimensions for the E CODER R900i Figure 2 Inside Dimensions Figure 3 Antenna Dimensions 4 E CODER R900i Installation and Maintenance Guide Chapter 2 Specifications ...

Страница 17: ...ed the assembly is lying on its side You should lift the assembly out of the box by the meter main case After unpacking the E CODER R900i inspect it for damage If the E CODER R900i appears to be damaged or proves to be defective upon installation notify your Neptune Territory Manager or Distributor If one or more items requires reshipment use the original cardboard box and packing material Safety ...

Страница 18: ...line connecting the inlet and outlet service lines on either side of the meter setting You must install inlet and outlet meter valves and couplings setters if they are not already present Allow appropriate space in the line for the meter laying length and two coupling gaskets Align the pipe ends so that the coupling and meter threads can engage without binding or cross threading 3 Before installin...

Страница 19: ...hammer to punch out the tamper proof seal pin on the existing register head 2 Remove the existing register by twisting counter clockwise 3 Twist the new E CODER R900i register head clockwise onto the meter body to install it 4 Snap the new tamper proof seal pin to secure the register to the meter body Connecting the E CODER R900i Through the Lid Antenna When ordering an external antenna for the E ...

Страница 20: ... 1 3 4 hole in the meter pit lid Figure 5 Insert the Antenna into the Pit Lid 2 Thread the locking nut onto the antenna smooth end toward lid Figure 6 Locking Nut on Antenna 3 Hand tighten the nut securely to the lid Figure 7 Secure the Locking Nut 8 E CODER R900i Installation and Maintenance Guide Chapter 3 Installing the E CODER R900i ...

Страница 21: ...ting antenna remove the existing antenna connection and clean any dirt debris or dielectric grease from the F connector on the MIU housing Figure 9 Remove the Protective Cap and Gasket 2 Carefully align the F connector center conductor and insert the quick connect cable connector into the F connector on the MIU housing Figure 10 Align the F Connector E CODER R900i Installation and Maintenance Guid...

Страница 22: ...lockwise until the quick connect antenna connection is properly seated on the three lobed black plastic latch plate Figure 11 Seat the Connection 10 E CODER R900i Installation and Maintenance Guide Chapter 3 Installing the E CODER R900i ...

Страница 23: ...ater leaks Activating the LCD Using the Solar Panel The E CODER has a solar panel to power the Liquid Crystal Display LCD Figure 12 Solar Panel for the E CODER R900i The solar panel activates the LCD display when the unit is exposed to a light source If the LCD does not reactivate as expected shine a flashlight on the light sensor Figure13 ActivatingtheE CODER R900i ...

Страница 24: ...s of 15 minute intervals during the previous 24 hour period Continuous ON Continuous leak indicated Water used during all 96 days of 15 minute intervals during the previous 24 hour period Nine digit LCD displays the meter reading in billing units of measure The number displays in odometer style reading left to right l First four digits typical billing digits l Last three digits testing units used ...

Страница 25: ...rly Toilet running Faucet in kitchen or bathrooms leaking Ice maker leaking Soaker hose in use Leak between the water meter and the house Washing machine leaking Dishwasher leaking Hot water heater leaking Yard watered for more than eight hours Continuous pet water device in use Water cooled air conditioner or heat pump Swimming pool filled Other continuous use of water for 24 hours Table 3 Causes...

Страница 26: ...r and water dispenser l Yard sand surrounding grounds for a wet spot indicating a leaking pipe If a Continuous Leak is Repaired If a continuous leak is found and repaired complete the following steps 1 Do not use any water for at least 15 minutes 2 Check the leak icon If the leak indicator changes from continuous ON to flashing then a continuous leak is no longer indicated If an Intermittent Leak ...

Страница 27: ...through radio frequency RF activation The RF activation allows the utility workers to visit the location and extract the data without physically interacting with the meter itself This limits worker exposure to animals or dangerous situations The extraction process takes about 30 seconds Activation is done through the Hand Held Unit HHU connected to the R900 BCT using Bluetooth The R900 BCT sends t...

Страница 28: ...U Menu screen click UTILS option 4 Figure 15 N_SIGHT R900 Menu Screen 3 Click DATA LOGGER option 9 Figure 16 Data Logger Option 16 E CODER R900i Installation and Maintenance Guide Chapter 5 Data Logging Extraction ...

Страница 29: ...ick LOGIN Figure 17 Reader ID Input 5 Verify the time is correct and then click YES Figure 18 HHU Time Confirmation The HHU must be synchronized prior to data logging to set the clock E CODER R900i Installation and Maintenance Guide 17 Chapter 5 Data Logging Extraction ...

Страница 30: ...our Belt Clip Click INITIALIZE Figure 19 Initialize RF Device 7 Select RF and then type the MIU ID You can type the MIU ID using the number pad keys or expand the on screen keyboard Figure 20 Enter MIU ID 18 E CODER R900i Installation and Maintenance Guide Chapter 5 Data Logging Extraction ...

Страница 31: ...Figure 21 Capture Button 9 Type or select the meter size and information in the appropriate fields and then click OK Figure 22 Unit of Measure and Meter Size E CODER R900i Installation and Maintenance Guide 19 Chapter 5 Data Logging Extraction ...

Страница 32: ... START to initiate RF activated data logging Figure 23 Start Button The R900 BCT activates the E CODER R900i and listens for the data logger to start transmitting Figure 24 E CODER R900i Listens for Data 20 E CODER R900i Installation and Maintenance Guide Chapter 5 Data Logging Extraction ...

Страница 33: ...lick GRAPH to display the data in a graph Examples of graphs are shown in Figure 27 on page 22 The HHU processes and saves the data After closing the data logging screen the unit performs a backup Figure 26 Graph Button E CODER R900i Installation and Maintenance Guide 21 Chapter 5 Data Logging Extraction ...

Страница 34: ... 1 Red Intermittent Leak 2 Red Continuous Leak 1 Gray Minor Backflow 2 Gray Major Backflow Blue bars No Flags Red bars Leak Gray bars Backflow if the Backflow flag and the Leak flag appear at the same time Backflow gray bars has precedence over Leak Table 4 Data Logging Graph Legend 22 E CODER R900i Installation and Maintenance Guide Chapter 5 Data Logging Extraction ...

Страница 35: ...trieve move out reads or monitor vacant usage to prevent theft Follow these steps to navigate to the off cycle function 1 On the host software home screen on the HHU click MENU Figure 28 HHU Home Screen 2 On the HHU menu screen click UTILS option 4 Figure 29 HHU Menu E CODER R900i Installation and Maintenance Guide 23 Chapter 5 Data Logging Extraction ...

Страница 36: ...ver BCT complete the following steps 1 Change date if you have a specific day to target 2 Click INITIALIZE to pair with R900 BCT 3 Type the MIU ID 4 Click CAPTURE The transceiver captures reads in the same format as the data logger reads The data logger has 96 days of hourly reads and off cycle has 96 days of daily reads 24 E CODER R900i Installation and Maintenance Guide Chapter 5 Data Logging Ex...

Страница 37: ...r reads 123456 the display shows 1 2 3 4 5 5 0 0 Note that the sixth digit displayed is a five if the last digit on the odometer is five through nine The sixth digit is zero if the last digit on the odometer is zero through four The E CODER R900i adds two zeros on the end to provide an eight digit reading to the host software Four Wheel Encoder Normal Operation If the odometer reads 123456 the dis...

Страница 38: ...ates an undefined out of range reading or corrupt valve N A Table 5 Example Reading Values Contact Information Within North America Neptune Customer Support is available Monday through Friday 7 00 A M to 5 00 P M Central Standard Time by telephone email or fax By Phone To contact Neptune Customer Support by phone complete the following steps 1 Call 800 647 4832 2 Select one of the following option...

Страница 39: ...rred and what you were doing at the time l A description of any actions taken to correct the issue By Fax To contact Neptune Customer Support by fax send a description of your problem to 334 283 7497 Please include on the fax cover sheet the best time of day for a customer support specialist to contact you By Email To contact Neptune Support by email send your message to support neptunetg com E CO...

Страница 40: ...This page intentionally left blank 28 E CODER R900i Installation and Maintenance Guide Chapter 6 Maintenance and Troubleshooting ...

Страница 41: ...Gallon or 1 10 Cubic foot Large Commercial and Industrial 6 12 HPT HPPII and TRU FLO 10 Gallons or 1 Cubic foot Large Commercial and Industrial 16 20 HPT 100 Gallons or 10 Cubic feet Table 6 Eighth Digit Resolution by Meter Size Backflow Flag Resets After 35 Days Based on reverse movement of the eighth digit Eighth digit is variable based on the meter size No backflow event Eighth digit reversed l...

Страница 42: ... minute intervals Flashing leak icon Eighth digit incremented in 50 95 of the 96 days of 15 minute intervals Solid leak icon Eighth digit incremented in all of the 96 days 15 minute intervals Consecutive Days with Zero Consumption Flag Resets After 35 Days Number of days the leak status was at a minimum value 30 E CODER R900i Installation and Maintenance Guide Appendix 12 E CODER R900i Flags ...

Страница 43: ...gister read time The default time is 15 minutes for all registers Custom time is not available S seal pin Small black plastic nail used to secure the E CODER R900i to the meter serial number Unique identification number given to each MIU at the factory The default value is the last programmed plus one Custom serial numbers are not available E CODER R900i Installation and Maintenance Guide 31 ...

Страница 44: ...Glossary T transmission time The time between MIU transmissions 32 E CODER R900i Installation and Maintenance Guide ...

Страница 45: ...eneral description 1 install inside version 5 reading 11 serial number 2 software for advanced features 14 specifications 3 storage 5 unpacking 5 F faucet kitchen leaks 13 leaks 13 flashing indicator 12 G garden leaks 13 general description 1 H heat pump leaks 13 heating leaks 13 hose leaks 13 hot water leaks 13 I ice maker leaks 13 icon LCD 12 leak 12 14 indicator flashing 12 E CODER R900i Instal...

Страница 46: ... 13 found 14 intermittent 14 repaired 14 M maintenance 15 MIU ID number 5 P pet feeder leaks 13 possible leaks common causes 13 R R900 Belt Clip Transceiver BCT 15 read E CODER R900i 11 return of damaged unit 5 RF band 1 S safety practices 6 serial number 2 software for advanced features 14 solar panel 11 sprinkler leaks 13 storage 5 T testing the installation 15 toilet leaks 13 W washing machine ...

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