82
Your device displays "Service unavailable" or "Network error"
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When you are in areas with weak signals or poor reception, you may lose reception. Move to
another area and try again.
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You cannot access some options without a subscription. Contact your service provider for
more details.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not responding properly, try the
following:
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Remove any protective covers from the touch screen. Protective covers may prevent the
device from recognizing your inputs and are not recommended for touch screen devices.
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Ensure that your hands are clean and dry when tapping the touch screen.
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Restart your device to clear any temporary software bugs.
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Ensure that your device software is upgraded to the latest version.
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If the touch screen is scratched or damaged, take it to your local service centre.
Calls are being dropped
When you are in areas with weak signals or poor reception, you may lose your connection to the
network. Move to another area and try again.
Outgoing calls are not connected
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Ensure that you have pressed the Dial key.
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Ensure that you have accessed the right cellular network.
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