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About phone
Access information about your device, check the device’s status, and learn how to use your
device.
Troubleshooting
If you are having trouble with your mobile device, try these troubleshooting procedures before
contacting a service professional.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
Code
Try this to solve the problems
Password
When the device lock feature is enabled, you must enter the password you
set for the device.
PIN
When using the device for the first time or when the PIN requirement is
enabled, you must enter the PIN supplied with the SIM. You can disable this
feature by using the Lock SIM card menu.
PUK
Your SIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
PIN 2
When you access a menu requiring the PIN2, you must enter the PIN2
supplied with the SIM card. For details, contact your service provider.
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