1. The Warranty period commences from the date of
installation by the first end-user. During this Warranty
period of one year, NEO Purifiers or its Authorised Service
Provider (ASP) will replace or repair any part of NEO
Purifiers, that in the opinion of NEO Purifiers or its ASP,
would be defective in operation due to faulty material
or workmanship (i.e. manufacturing defects) with the
exception of consumables such as Sediment Filter, Carbon
Filter & RO/UF Membrane . However , if the RO/UF
Membrane gets clogged within first one year &/or if the
filters get clogged within first six months, they shall be
cleaned / repaired / replaced at no extra charge.
2. The product’s plastic body is not covered under
Warranty & hence, it must be handled with care to guard
against breakage.
3. The original purchaser of the unit can avail services
under Warranty at the point of sale, by producing the
damaged part(s) along with the original invoice.
4. This Warranty is void if the unit is not operated under
normal municipal water or well water conditions or is
subjected to the temperature above 40°C.
5. Product returned to NEO Purifiers or its ASP for Warranty
examination must be shipped freight prepaid.
6. NEO Purifiers or its ASP shall not be held liable for claims
exceeding the cost of repair of the defects in workmanship.
7. This Warranty Agreement shall not be interpreted to
render Purifiers or its ASP liable for injuries or damages of
any kind - direct, consequential or contingent to persons
or property.
8. NEO Purifiers or its ASP shall not be held responsible
by representative or buyer for failure to abide by any of
the obligations of this Warranty Agreement if such failures
are the result of circumstances of Forces Majeures: such
as, but not limited to, floods, earthquakes, transportation
strikes, labour disputes with outside suppliers or any other
conditions beyond the control of NEO Purifiers or its ASP.
9. NEO Purifiers or its ASP shall not be held liable for repair
or alterations made without prior written approval; for
products clogged by suspended matter, precipitates or
biological growth; or for failures resulting from the lack of
proper maintenance.
10. NEO Purifiers or its ASP cannot & shall not be held
liable for any sickness or illness due to the consumption
of drinking water from any water purifier supplied by NEO
Purifiers, since NEO Purifiers or its ASP does not have any
control over the maintenance & usage of water purifier.
11. This Warranty Agreement excludes all products/
component parts or damage to any part of this water
purifier which, in the opinion of NEO Purifiers or its
ASP, have been subjected to misuse; misapplication;
negligence; alteration; accident or operation contrary
to our instructions, incompatibility with accessories
not installed by NEO Purifiers or its ASP, or that have
been repaired with component parts other than those
manufactured by or obtained from NEO Purifiers or its ASP.
Damage caused by freezing, flood, fire or Act of God is not
covered by this Warranty. In all such cases regular charges
will apply. This limited Warranty does not include service
to diagnose a claimed malfunction in this unit.
12. NEO Purifiers reserves the right to alter or improve
design & specifications at anytime, without any contingent
obligations to prospective buyers or owners of the
products previously sold.
13. Any disagreements & obligations based upon the
purchase of NEO Purifiers products & thereby imposed on
NEO Purifiers or its ASP shall be governed by & construed
according to the laws of INDIA & subject to the jurisdiction
of Delhi Courts only.
14. NEO Purifiers or its ASP assumes no Warranty liability
in connection with this water purifier other than that
specified herein. This Warranty is in lieu of all other
warranties, expressed or implied, including warranties
of fitness for a particular purpose. NEO Purifiers or its
ASP does not authorize any person or representative to
assume for them any other obligations on the sale of this
water purifier.
15. Under no circumstances, the liabilty of NEO Purifiers or
its ASP shall exceed the value of the product.
16. Under no circumstances are the terms mentioned
above negotiable & no employee of NEO Purifiers or its
ASP has the authority to supersede them.
NEO warrants all new products manufactured by it to be free from defects in material and workmanship under
normal usage and service from the date of purchase as under:
Terms & Conditions of Warranty
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A Quality Product of:
NEO INTERNATIONAL PVT. LTD
visit: www.neopurifiers.com
email us: [email protected]
