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Trouble shooting
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Trouble shooting
Trouble shooting
Faults often have simple explanations. Please read the
information and tips provided below before calling the
after-sales service.
Information, warnings and fault messages
In the event of a problem, information, warnings or fault
messages will automatically appear on the
display.Follow the instructions on the touchscreen to
rectify the problem.
Note: .
A fault code will be displayed with some
warnings.If a fault code is displayed, quote it when
contacting the after-sales service.
Tips
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-
water detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on
~
"Cleaning"
Problem
Solution
The hob will not switch on.
Use other electrical appliances to check whether a short circuit has occurred in the
power supply.
Check that the appliance has been connected as shown in the circuit diagram.
If the fault cannot be rectified, inform the technical after-sales service.
The touchscreen is not responding or is blocked.
The control panel is wet or an object is covering it. Dry the control panel or remove
the object.
The cooking zone's power setting cannot be increased.
The hob's total power output has been limited. Alter the total power under Maximum
power consumption in the basic settings.
If a very large item of cookware is being used, this may have an effect on the maxi-
mum power setting for that half of the hob. Place the cookware back on the hob.
An audible signal sounds if there is an object on the touch-
screen.
Remove the object and reset the hob.
Do not place hot cookware on the control panel.
The hob responds in an unusual manner or cannot be oper-
ated properly.
Switch off the appliance using the mains fuse or the circuit breaker in the fuse box.
Wait a few seconds before reconnecting the appliance.
The electronics have overheated and have switched off the
corresponding cooking zone.
Wait until the electronics have cooled down sufficiently. When the fault code on the
display goes out, you can resume cooking.
The electronics have overheated and all the cooking zones
have been switched off.
There is hot cookware in the vicinity of the control panel. To
protect the electronics, the cooking zone has been switched
off.
Remove the cookware. Wait a few seconds. When the fault code on the display goes
out, you can resume cooking.
The cooking zone has overheated and has been switched off
to protect your work surface.
Wait until the electronics have cooled down sufficiently before switching the cooking
zone on again.
The transfer settings function cannot be activated.
Touch any touch control to check the fault code. You can cook as usual without using
the transfer settings function. Contact the technical after-sales service.
The FlexPlus cooking zone will not activate.
Touch any touch control to check the fault code. You can use the remaining cooking
zones to cook as usual. Contact the technical after-sales service.
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