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en 

Troubleshooting

52

Fault

Cause

Troubleshooting

Water marks on plastic
parts.

Due to laws of physics
droplet formation on plastic
surfaces is unavoidable.
After drying water marks are
visible.

Select a more intensive pro-
gramme. 

→ 

"Programmes", Page 19

Position tableware at an angle. 

→ 

"Arrange tableware", Page 33

Use rinse aid. 

→ 

"Rinse aid", Page 28

Set the water softening system
higher.

Wipeable or water-soluble
coatings are present inside
the appliance or on the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

Change your "detergent"

→ 

Page 29

.

Clean the appliance mechanically.

White coating is deposited in
the appliance interior.

1.

Set the water softening system cor-
rectly.
In most cases you will need to in-
crease the setting.

2.

Change your detergent if required.

Special salt dispenser is not
screwed tight.

Screw the special salt dispenser
tight.

Stubborn white coatings are
present on tableware, inside
the appliance or the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

Change your "detergent"

→ 

Page 29

.

Clean the appliance mechanically.

The hardness range is set in-
correctly or the water hard-
ness is greater than 62 °E
(8,9 mmol/l).

Set the Water softening system to
the water hardness or add special
salt.

3in1/organic/eco detergent
is not effective enough.

Set the Water softening system to
the water hardness and use separ-
ate detergents (proprietary deter-
gent, special salt, rinse aid).

Too little detergent is being
used.

Increase the amount of detergent
used or change "Detergent "

→ 

Page 29

.

Washing programme selec-
ted too weak.

Select a more intensive washing
programme. 

→ 

"Programmes", Page 19

Adjust the sensitivity of the sensors. 

→ 

"Sensors", Page 12

Содержание S299YB801E

Страница 1: ...Dishwasher en User manual S299YB801E...

Страница 2: ...15 Controls 16 Programmes 19 Information for test institutes 21 Favourite 21 Intelligent 21 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery basket 24 Etagere 24 Folding pron...

Страница 3: ...ing the tub 41 Cleaning products 41 Tips on appliance care 41 Easy Clean 41 Filter system 42 Cleaning spray arms 43 Troubleshooting 45 Appliance safety 45 Error code Fault display Sig nal 47 Washing r...

Страница 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have...

Страница 5: ...rd must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When insta...

Страница 6: ...y with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packag...

Страница 7: ...sh out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in...

Страница 8: ...by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is availa...

Страница 9: ...nd closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Kee...

Страница 10: ...damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have...

Страница 11: ...dproof lock and close the appliance door Opening appliance door Page 34 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy...

Страница 12: ...and run time are ad ditionally adjusted to the level of soil ing Sensors The sensors adjust the programme sequence and strength in the auto matic programmes depending on the level and type of soiling...

Страница 13: ...lls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is sec...

Страница 14: ...g water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Please follow the Safety i...

Страница 15: ...your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E...

Страница 16: ...ng of the appliance Overview of basic settings Page 36 9 Cutlery shelf1 Cutlery shelf Page 24 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not bee...

Страница 17: ...n open the menu Changing basic settings Page 38 4 WLAN display Home Connect Page 38 5 Display1 The display shows information about pro grammes basic settings or additional functions You can change the...

Страница 18: ...lf with your appliance 18 11 buttons You can use these buttons to scroll between the basic settings Changing basic settings Page 38 12 Door handle1 Open the appliance door Page 34 1 Depending on the a...

Страница 19: ...at ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Chef 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Remov...

Страница 20: ...functions Page 21 Glass 40 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics glasses and stemware in the stemware basket Level of soiling Removing lightly adher ing fresh...

Страница 21: ...utton for the relevant additional function Additional functions Page 21 5 Press for 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the addition...

Страница 22: ...ing levels e g place very soiled pots and pans in the bottom bas ket and normally soiled tableware in the upper basket The spray pressure in the bottom basket is in creased and the max imum programme...

Страница 23: ...of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sid...

Страница 24: ...cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and...

Страница 25: ...all settings via the Home Connect app Home Connect quick start Page 39 Requirement The appliance has been installed and connected Page 13 1 Add special salt Page 27 2 Add rinse aid Page 28 3 Switch o...

Страница 26: ...You can find out how hard your water is from your local water company or by using a water hardness tester Water hardness E Hardness range mmol l Setting value 0 8 Soft 0 1 1 0 8 9 10 Soft 1 2 1 4 9 1...

Страница 27: ...dispenser for special salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispenser right up with water 3 Note O...

Страница 28: ...e run time and consumption values e g water and electricity Overview of consumption values with regeneration the water softening system Here you can find an overview of the maximum additional run time...

Страница 29: ...ing e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get be...

Страница 30: ...h powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please addit...

Страница 31: ...ard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill...

Страница 32: ...ge to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following...

Страница 33: ...pecifications Page 61 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do...

Страница 34: ...and ideal for normally soiled tableware It is the most efficient programme for the combination of energy wa ter consumption for this type of tableware and evidences conform ity with the EU Ecodesign...

Страница 35: ...y ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Open the appliance door carefully 2 Press a T...

Страница 36: ...20 medium1 Set the water hardness Overview of water hardness settings Page 26 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Pag...

Страница 37: ...tus Light on or off While the programme is running a strip of light appears on the left hand side of the appliance If the appliance door is not completely closed the strip of light will flash The prog...

Страница 38: ...red setting 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for approx 3 seconds 7 Close the appliance door Setting the time...

Страница 39: ...des you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The appl...

Страница 40: ...ect com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about avail...

Страница 41: ...s ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This...

Страница 42: ...ppliance If you have not run Easy Clean after 3 washing cycles the indic ator for Easy Clean will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follo...

Страница 43: ...of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pli...

Страница 44: ...Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray a...

Страница 45: ...ted accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activat...

Страница 46: ...e included in the scope of supply If you use bolts that are too long this can deactivate the function of automatic door opening Appliance door does not open Childproof lock is activated Press the top...

Страница 47: ...ter protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 60 E 3100 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page...

Страница 48: ...ked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump i...

Страница 49: ...e er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 28 2 Set the amount of rinse aid to be dispensed Setting the...

Страница 50: ...s not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cut...

Страница 51: ...r in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to the same level Top basket Page 22 Detergent residue in the ap pliance Lid of the...

Страница 52: ...ng 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the d...

Страница 53: ...anical cleaning Page 41 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on...

Страница 54: ...not open fully 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 33 Items of tableware are blocking the dispenser lid 2...

Страница 55: ...nt to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 28...

Страница 56: ...leshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 42 2 Clean the Wastewater pump Page 59 Programme has...

Страница 57: ...hooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been...

Страница 58: ...or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during t...

Страница 59: ...remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks...

Страница 60: ...recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord an...

Страница 61: ...the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will mak...

Страница 62: ...request the relevant informa tion from ossrequest bshg com or BSH Hausger te GmbH Carl Wery Str 34 81739 Munich Germany The source code will be made avail able to you on request Please send your reque...

Страница 63: ...400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For i...

Страница 64: ...ry Stra e 34 81739 M nchen GERMANY Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom...

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