14
Technical Assistance Service
When contacting our Technical Assistance Service, please
provide the product number (E-Nr.) and production number
(FD) of the appliance. This information is given on the
specifications plate located on the lower section of the hob and
on the label in the user manual.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Warranty conditions
In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
Used appliances and packaging
If the
)
symbol is shown on the specifications plate, bear in
mind the following instructions:
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
The packaging of your appliance has been manufactured using
only the materials which are strictly necessary to guarantee
efficient protection during transport. These materials are 100%
recyclable, thus reducing the environmental impact. You can
also contribute to caring for the environment by following the
advice below:
■
Dispose of the packaging in the appropriate recycling bin.
■
Before you get rid of an old appliance, make sure you disable
it. Contact your local authority to find out the address of your
nearest recycling centre to dispose of your appliance.
■
Do not pour used oil down the sink. Collect it in a sealed
container and take it to an appropriate collection point or,
failing that, place it in the rubbish bin (it will end up in a
controlled dump; this is probably not the best option, but it
will avoid contaminating ground water)
All the burners switch off
and a beep sounds.
Hob overheating.
Turn all the control knobs to the off position. The
beep will stop. Wait 30 min before using the hob
again. If the beep continues, call the Technical
Assistance Service.
All the burners switch off
and a beep sounds.
General fault detected.
A whistling noise will be made after one minute. If
not, call the Technical Assistance Service.
Fault
Possible cause
Solution
GB
0344 892 8989
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
