Transfer to an ACD Group
294
◆
Chapter 2: Features
UX Mail Manual
Transfer to an ACD Group
Description
The Automated Attendant can transfer outside callers to ACD Group master numbers. This lets the UX5000
handle the call routing. Set this up by assigning TRF, UTRF, or MTRF actions in the active Dial Action
Table to route to the ACD Group master number. Refer to
,
for more on how these Automated Attendant options han-
dle calls.
Related Features
Set up TRF, UTRF, or MTRF Dial Action Table actions to route to the ACD Group master number.
Automated Attendant Monitored Transfers can automatically transfer an outside caller to an ACD Group
master number.
Automated Attendant Screened Transfers can automatically transfer an outside caller to an ACD Group
master number.
An extension user can transfer their call to an ACD master number instead of an extension.
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an ACD
Group master number.
Programming
Step 1
Optionally assign a TRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
1.1
C
USTOMIZE
: D
IAL
A
CTION
T
ABLES
: TRF A
336).
- To transfer directly to the master number,
Action
should be TRF and the corresponding
Number
option should be the master extension number.
✔
By default, key 3
Action
is TRF and
Number
is XXX. This means that Automated Atten-
dant callers can place Screened Transfers to extensions 300-399.
Step 2
Optionally assign a UTRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
2.1
C
USTOMIZE
: D
IAL
A
CTION
T
ABLES
: UTRF A
- To transfer directly to the master number,
Action
should be UTRF and the corresponding
Number
option should be the master extension number.
✔
By default, key 0 and TIMEOUT are UTRF Actions to 0 (the operator).
Step 3
Optionally assign a MTRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
3.1
C
USTOMIZE
: D
IAL
A
CTION
T
ABLES
: MTRF A
340).
- To transfer directly to the master number,
Action
should be MTRF and the corresponding
Number
option should be the master extension number.
✔
By default, key 0 and TIMEOUT are UTRF Actions to 0 (the operator).
Содержание UX5000
Страница 18: ...Table of Contents xvi Table of Contents UX Mail Manual ...
Страница 46: ...Some Common UX Mail Applications 28 Installation UX Mail Manual ...
Страница 243: ...Message Retention UX Mail Manual Chapter 2 Features 225 2 ...
Страница 313: ...Transfer to an ACD Group UX Mail Manual Chapter 2 Features 295 2 Operation N A ...
Страница 328: ...Welcome Message 310 Chapter 2 Features UX Mail Manual ...
Страница 361: ...Customize Distribution Lists UX Mail Manual Chapter 3 Programming 343 3 Remove Add List ...
Страница 502: ...Customize Fax Distribution 484 Chapter 3 Programming UX Mail Manual Fax Distribution Fax Distribution Options Not used ...
Страница 503: ...Customize Fax Documents UX Mail Manual Chapter 3 Programming 485 3 Fax Documents Fax Document Options Not used ...
Страница 504: ...Customize Fax Port Options 486 Chapter 3 Programming UX Mail Manual Fax Port Options Fax Port Options Not used ...
Страница 516: ...Reports Mailbox Options Report 498 Chapter 3 Programming UX Mail Manual Subscriber Mailbox ...
Страница 528: ...Reports Auto Attendant Trunk Report 510 Chapter 3 Programming UX Mail Manual ...
Страница 530: ...Reports Fax Distribution Report 512 Chapter 3 Programming UX Mail Manual Fax Distribution Report Description Not used ...
Страница 531: ...Reports Fax Documents Report UX Mail Manual Chapter 3 Programming 513 3 Fax Documents Report Description Not used ...
Страница 532: ...Reports Fax Port Options Report 514 Chapter 3 Programming UX Mail Manual Fax Port Options Report Description Not used ...
Страница 542: ...Tools Updates 524 Chapter 3 Programming UX Mail Manual Updates Description Not used ...
Страница 543: ...Tools Update Check UX Mail Manual Chapter 3 Programming 525 3 Update Check Description Not used ...
Страница 550: ...Tools Dial Plan 532 Chapter 3 Programming UX Mail Manual Dial Plan Description This option is not used ...