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4. Dial

-OR-

5. Dial the number you want to call.

Note:

If you hear “stutter” dial tone after dial
the number, ARS is requesting that you
enter an Automatic Route Selection
Authorization Code.

AUTOMATIC CALL DISTRIBUTION
(ACD)

Agent Log In

To log in:

1. Press the

ACD LOG IN/LOG OUT

key (Service

Code 752: *10).

-OR-

Press the

Speaker

key and dial the Log In Service

Code (Default *5).

2. Dial the log in code (up to 20 digits).

Note:

This step is not required if the ID code is
disabled.

AIC Agent Log In

To log in:

1. Press the

ACD LOG IN/LOG OUT

key (Service

Code 752: *10).

-OR-

Press the

Speaker

key and dial the

AIC Log In

service code – not assigned at default.

2. Dial the log in code (up to 20 digits).

Note:

This step is not required if the ID code is
disabled.

3. Dial the

Agent Identity Code

(AIC – up to four

digits).

12345678 STA 12345678

WAIT ACD LOGIN G:01

List Dir VMsg



12345678 STA 12345678

GROUP No: 01

(1:Yes; 0:No)

ACD LOGOUT?

INPUT AIC

List Dir VMsg



Display before Agent login

Display after Agent login

Agent Log Out display

Содержание Univerge SV9100

Страница 1: ...DT310 DT330 DT710 DT730 NEC Corporation of America September 2014 NDA 31586 ISSUE 1 0 USER GUIDE SV9100...

Страница 2: ......

Страница 3: ...The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America Dterm NEAX and UNIVERGE are reg...

Страница 4: ......

Страница 5: ...l Setup With the Up Down Key 24 Terminal Setup With the Feature Key 25 3 BASIC OPERATION Login DT700 Series Only 28 Logout DT700 Series Only 28 To Start Security Mode DT730 Only 29 To Cancel Security...

Страница 6: ...RELOCATION 49 CODE RESTRICTION DIAL BLOCK 49 ACCOUNT CODE ENTRY 50 AUTOMATIC CALL DISTRIBUTION ACD 51 5 DIRECTORY OPERATION Add New Data 61 Find Registered Data 62 Make a Call From Directory 64 Delete...

Страница 7: ...PTER 2 TERMINAL SETUP Explains the operating procedures for terminal settings of the DT Series CHAPTER 3 BASIC OPERATION Explains the basic operation of DT Series CHAPTER 4 FEATURE OPERATION Explains...

Страница 8: ...F 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 HOLD Transfer Speaker Recall Feautre Redial Conf Directory Mic Message Answer DT310 Model shown above 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 Me...

Страница 9: ...with LCD Note Lock button is equipped on DT730 only 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 Menu HOLD Transfer Speaker Recall Feautre Answer Mic Exit Help Redial 1 2 ABC 3 DEF 4 GHI 5 JK...

Страница 10: ...utton Note Lock button is equipped on DT730 only 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 Menu HOLD Transfer Speaker Recall Feautre Answer Mic Exit Help Redial 1 2 ABC 3 DEF 4 GHI 5 JKL 6...

Страница 11: ...5 1 DT710 DESI Less 8 Button without LCD...

Страница 12: ...key to hook flash the line 4 Feature Used to activate any features as terminal setup functions 5 Redial Last Number Call Speed Calling Station Group Press key to activate redial feature 6 Conf Press k...

Страница 13: ...speed calling system feature 12 Speaker Controls the built in speaker which can be used for Hands Free dialing monitoring LED on key lights when key is active DT310 supports half duplex handsfree 13...

Страница 14: ...Crystal Display provides DT Series activity information plus data time and Softkey Operation The LCD on DT310 DT710 has 24 character 28 character 3 line capability The LCD on DT330 DT730 has 28 charac...

Страница 15: ...set by WebPro PCPro Handset Pro and the user can also set them 8 Recall Press key to finish an outside call and hear the dial tone With Centrex trunks press the recall key to hook flash the line 9 Fea...

Страница 16: ...umbers that have been dialed When the desired number is displayed press the key to activate dialing Press key twice to activate the CID scroll feature Press key twice and scroll through numbers that h...

Страница 17: ...SI Less 8 Button with LCD 1 Security Button DT730 only The user can press this key to lock the telephone so no other user may access the telephone 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0...

Страница 18: ...lable The appropriate feature key is displayed on the screen according to the call handling process 6 Help The user can press this key followed by a programmable key to Check what Line or Programmable...

Страница 19: ...Flashing Pattern Idle I HOLD Blink Note Others Hold Recall Blink Note Incoming Ringing During Conversation Individual Use Call Transfer Conference During Conversation Other Party Use Active Feature U...

Страница 20: ...e dial tone With Centrex trunks press the recall key to hook flash the line 11 Feature Used to activate any features as terminal setup functions 12 Answer When LED on this key is flashing press key to...

Страница 21: ...of menu items can be displayed at a time The following figure shows the menu screen for DT330 Series Use Up or Down key to scroll to the item Note DT310 DT710 2 Button without LCD and DT310 6 Button w...

Страница 22: ...through numbers that have been received When the desired number is displayed go off hook to activate dialing 18 Speaker Controls the built in speaker which can be used for Hands Free dialing monitori...

Страница 23: ...e Programmable feature key by Telephony Server Administrator For the SV9100 the programmable keys can be set by WebPro PCPro Handset Pro and the user can also set them Note Maximum 11 characters inclu...

Страница 24: ...on Flashing Pattern Idle I HOLD Blink Note Others Hold Recall Blink Note Incoming Ringing During Conversation Individual Use Call Transfer Conference During Conversation Other Party Use Active Feature...

Страница 25: ...outside call and hear the dial tone With Centrex trunks press the recall key to hook flash the line 9 Feature Used to activate any features as terminal setup functions 10 Answer When LED on this key i...

Страница 26: ...croll through numbers that have been dialed When the desired number is displayed press the key to activate dialing Press key twice to activate the CID scroll feature Press key twice and scroll through...

Страница 27: ...21 1 17 Transfer Allows the station user to transfer established calls to another station without attendant assistance 18 Hold Press this key to place an internal or external call on hold...

Страница 28: ...isappear Instant Message Note This icon appears when the terminal receives a new instant message Once the user has checked the message this icon will disappear Presence Note This icon indicates the te...

Страница 29: ...Cursor Key DT Series user can have access to Call History Directory and terminal settings with simple operation As an example the following shows the operations how to access to Directory menu No Menu...

Страница 30: ...on terminal settings from Menu key see IP Peripheral Equipment Guide Terminal Setup With the Up Down Key To Adjust Handset Receiver Volume Press the Up Down key in the off hook status or during the c...

Страница 31: ...et Trunk ring STEP 3 Dial code for the desired ring pattern 1 8 Display below shows when INT is selected STEP 4 Press Speaker to hang up To listen to the Incoming ring choices STEP 1 Press Speaker and...

Страница 32: ...u want to hear Ring1 3 Melody 4 8 If you select Ring 1 3 a second screen prompts for the tone pattern 1 8 STEP 4 Press Speaker to hang up TONE No Tone Range 1 Ring Tone 1 2 Ring Tone 2 3 Ring Tone 3 4...

Страница 33: ...27 This page is for your notes...

Страница 34: ...ess the preassigned Logout Feature Key on the terminal Note This location is an example Note Logout button is assigned by data setting at the ECP Enterprise Communication Platform LOGOUT is displayed...

Страница 35: ...el Security Mode Display the Password Entry screen by either of the following operations Press any key while the screen saver is activated Press the Lock Key while the Lock icon is displayed on the LC...

Страница 36: ...handset 2 Start conversation Note 1 A Second Incoming Extension key must be assigned to appear and ring Note 2 A Line key must be available to answer an incoming outside call Answering Outside Calls U...

Страница 37: ...the handset or press the Speaker key Off Hook Signaling With a call in progress 1 Receive Off Hook signaling 2 Press the Answer key then converse with the second party Note 3 The second call may be p...

Страница 38: ...UME DOWN keys to search for the desired number 4 Lift the handset or press Speaker to place the call Speed Dial System Group Station To dial a Station Speed Dial number 1 Press the Speaker key 2 Dial...

Страница 39: ...you have a DSS Console you may be able to press a DSS Console key to chain to a stored number To dial a Group Speed Dialing number 1 Press the Speaker key 2 Dial 4 default Service Code OR Press the R...

Страница 40: ...or a call press the Speaker key the Speaker LED lights and replace the handset GROUP LISTEN To initiate Group Listen 1 Place or answer a call using the handset 2 Press the Speaker key twice do not han...

Страница 41: ...ion number 3 Announce the call optional 4 Replace the handset Using Direct Station Selection DSS With a call in progress 1 Press the Transfer key 2 Press the programmed DSS 3 Announce the call optiona...

Страница 42: ...at steps 2 4 above to add more parties CALL PARK SYSTEM To Park a call in a system orbit Note You can Park intercom or trunk calls 1 Press the Park key Service Code 752 04 orbit Note The Park key LED...

Страница 43: ...n calls you back Note 1 If the unavailable extension was unanswered not busy the Callback goes through after your co worker uses their telephone for the first time Note 2 If you have Callback Automati...

Страница 44: ...r dial 0 or press your Message Waiting key to automatically leave a message To cancel all your Messages Waiting Note This includes messages you have left for other extensions and messages other extens...

Страница 45: ...talk with the party Department Step Call To make a Step Call 1 Place a call to a busy Department Group member OR Place a call to a Department Group pilot number 2 Dial Department Step Code 2 to call t...

Страница 46: ...s feature before hanging up 1 Press the Save Number Dialed key Service Code 751 30 To redial a saved number 1 Press an idle trunk line key Note This selects a specific trunk for the call 2 Press the S...

Страница 47: ...e 751 31 Repeat Redial To use Repeat Redial if the outside party you call is unavailable or busy 1 Place a trunk call Note Listen for busy tone or Ring No Answer 2 Press the Feature Redial keys OR Pre...

Страница 48: ...one s display will show Check List 1 Press the Call History key Service Code 751 08 or press the LIST Softkey and CID Note The last addition to the list is displayed 2 Press the Arrow Down Softkey to...

Страница 49: ...p calls To answer a call ringing a telephone in another Pickup Group when you do not know the group number 1 Pick up the handset or press the Speaker key 2 Press the Group Call Pickup key Service Code...

Страница 50: ...zones 00 for All Call or 22 for internal all call paging OR 1 Press the Speaker key or lift the handset 2 Dial 701 and the Paging Zone number 0 9 or 00 64 Note Dialing 0 or 00 calls All Call Internal...

Страница 51: ...display indicates the Combined Paging as an External Page Note If the Internal Page Zone is busy or if there are no extensions in a page group the page will be announced as an External Page only 3 Mak...

Страница 52: ...he handset or press the Speaker key 2 Dial the Call Forward Immediate Service Code default 741 OR Press the Call Forwarding Programmable Function Key Service Code 751 10 3 Dial 1 Set 4 Dial the destin...

Страница 53: ...destination extension or off premise number 5 Press the Speaker key or hang up To cancel Call Forward Busy No Answer at a forwarding station 1 Pick up the handset or press the Speaker key 2 Dial the C...

Страница 54: ...scroll through the messages 4 For messages 1 8 and 10 enter digits to append the message if needed Note You can append messages 1 8 and 10 with digits e g the time when you get back You enter the tim...

Страница 55: ...or press the Speaker key 2 Dial the Extension Data Swap Service Code not assigned at default 3 Dial the Extension Data Swap Password not assigned at default 4 Dial the extension to be swapped with or...

Страница 56: ...ing the outside number If your system has Forced Account Codes you must use this procedure If it has Verified Account Codes you can use this procedure instead of letting the system prompt you for your...

Страница 57: ...digits Note This step is not required if the ID code is disabled AIC Agent Log In To log in 1 Press the ACD LOG IN LOG OUT key Service Code 752 10 OR Press the Speaker key and dial the AIC Log In ser...

Страница 58: ...LOG IN LOG OUT key Service Code 752 10 1 to accept 2 Press the Speaker key and dial the AIC Log In service code not assigned at default Note The ACD LOG IN LOG OUT key goes out Rest Mode To set the ma...

Страница 59: ...tate When Logged Out of ACD Group When ACD agents are logged out and a call is placed into the ACD queue the telephones of the logged out agents will display the Queue Status and hear the alarm accord...

Страница 60: ...ing Names When you want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g I 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Ent...

Страница 61: ...Note 1 Service Code 00 will erase the function from the key Note 2 In some cases the Hold key needs to be pressed before pressing the Speaker key Function Number Function Additional Data 00 Not Define...

Страница 62: ...30 Saved Number Redial 31 Memo Dial 32 Meet Me Conference 33 Override Off Hook Signaling Function Number Function Additional Data 34 Barge In 35 Camp On 36 Step Call 37 DND FWD Override Call 38 Messag...

Страница 63: ...Not Used 65 Not Used 66 Not Used 67 Not Used 68 Not Used Function Number Function Additional Data 69 Not Used 70 Not Used 71 Not Used 72 Keypad Facility Key 73 Keypad Hold Key 74 Keypad RETRIEVE Key...

Страница 64: ...y Dialing 86 Private Call Refuse 87 Caller ID Refuse 88 DID Mode Switching 89 Do Not Call Setup 90 Do Not Call Registration 91 Live Monitoring Key 94 Call Attendant 97 Doorphone Access Function Number...

Страница 65: ...59 This page is for your notes...

Страница 66: ...nes By using the Directory function you can make a call with a simple operation Directory function can register up to 500 records The user can add view edit delete these records Add New Data Find Regi...

Страница 67: ...softkey to toggle between the two STEP 5 Enter a name or telephone number to be registered in the directory using the dial pad STEP 6 After entering the name or telephone press the Hold key STEP 7 Th...

Страница 68: ...how No TELBK Data if there are no entries to review STEP 4 Select a search method from the following list Search Method Description 1 Name Search data from the name list registered in the directory 2...

Страница 69: ...63 STEP 5 The following is an example when NAME GRP NUM and MEM are selected as a search...

Страница 70: ...t telephone number Delete All Directory Data STEP 1 Display the main directory screen STEP 2 To delete all the registered data press the Enter Key or 4 Softkey to delete all the data Below is a sample...

Страница 71: ...leted Select one by using the Cursor key or Softkey The example below displays a specific group deleted Select Group 01 STEP 3 Select 1 NEC STEP 4 Press the DEL Softkey to delete the appropriate Direc...

Страница 72: ...y using the Call History function you can make a call with a simple operation The Incoming Call History can register up to 50 records The Outgoing Call History can resister up to 10 records View Call...

Страница 73: ...Key 1 or Softkey DT7XX menu shown STEP 3 Select an item from the following histories by using the Softkey In this example 1 CID is selected STEP 4 The detailed information of the last call is display...

Страница 74: ...is displayed the user cannot make a call by dialing a telephone number Store Call History Data to Speed Dial STEP 1 Display the Call History data of the target telephone number see Make a Call From C...

Страница 75: ...nu screen is displayed in the LCD STEP 2 Select 1 Call History by using the Cursor Key Digit Key 1 or Softkey DT7XX menu shown STEP 3 Select CID Softkey STEP 4 Select DEL Softkey STEP 5 Select One to...

Страница 76: ......

Страница 77: ...NEC Corporation of America August 2014 DT310 DT330 DT710 DT730 User Guide SV9100...

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