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Issue 5.0
UNIVERGE SV8100
1 - 58
Automatic Call Distribution (ACD)
ACD Overflow (With Announcements)
ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all
agents are unavailable can hear an initial announcement (called the 1st Announcement). This
announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy
helping other customers. Please stay on the line and we will help you shortly.” If the caller continues to
wait, you can have them hear another announcement (called the 2nd Announcement) such as, “Your
business is important to us. Your call will be automatically answered by the first available agent. Please
stay on the line.” If all the ACD Group agents still are unavailable, the call can automatically overflow to
another ACD Group or the Voice Mail. If all agents in the overflow ACD Group are busy, Lookback
Routing automatically ensures that the waiting call rings into the first agent in either group that becomes
free.
You can assign an ACD Group with any combination of 1st Announcement, 2nd Announcement and
overflow methods. You can have, for example, a Technical Service group that plays only the 2nd
Announcement to callers and then immediately overflows to Voice Mail. At the same time, you can have
a Customer Service group that plays both announcements and does not overflow.
You can assign an ACD Group to play the Queue Depth only when using the VRS for message. The
Queue Depth can be played after the 1st Announcement only, 2nd Announcement only, or after both
Announcements.
Dial Out of Delay Announcements
When listening to a VRS delay announcement, the caller can press a 1-key option to transfer them out
to another extension, Voice Mail, Ring Group, another ACD Group, and to a Speed Dial bin. The caller
can press the digit during the message only or for X seconds after the message. This is a per Queue
option, but it effects both the first and second delay announcement if set.
VRS Delay Announcements Using InMail
InMail can be used to provide ACD Delay Announcements. Any of the 16 (1~16) InMail Master
mailboxes (Program 47-03-01) can be set to Announcement mailboxes and can be used as the
message source for the 1st and 2nd Announcement Messages. This option is applicable only to ACD
Overflow modes that are assigned ACD delayed messages and Program 41-08-03 must be set to 2.
Agent Log In and Log Out Services
An ACD Agent can log in and log out of their ACD Group. While logged in, the agent is available to
receive ACD Group calls. When logged out, the agent is excluded from the group calls. The
programmable keys and Alphanumeric Display on an agent telephone show at a glance when they are
logged in or logged out.
Содержание Univerge SV8100
Страница 1: ...Features and Specifications Manual Issue 5 0 December 2010...
Страница 2: ......
Страница 20: ...Issue 5 0 UNIVERGE SV8100 1 10 Account Code Forced Verified Unverified THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 26: ...Issue 5 0 UNIVERGE SV8100 1 16 Account Code Entry THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 30: ...Issue 5 0 UNIVERGE SV8100 1 20 Alarm THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 42: ...Issue 5 0 UNIVERGE SV8100 1 32 Alarm Reports...
Страница 52: ...Issue 5 0 UNIVERGE SV8100 1 42 Analog Communications Interface ACI THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 56: ...Issue 5 0 UNIVERGE SV8100 1 46 Ancillary Device Connection THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 58: ...Issue 5 0 UNIVERGE SV8100 1 48 Answer Hold Required Component s Not Applicable...
Страница 64: ...Issue 5 0 UNIVERGE SV8100 1 54 Answer Key THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 80: ...Issue 5 0 UNIVERGE SV8100 1 70 Automatic Call Distribution ACD Required Software None...
Страница 100: ...Issue 5 0 UNIVERGE SV8100 1 90 Automatic Call Distribution ACD...
Страница 129: ...UNIVERGE SV8100 Issue 5 0 Background Music 1 119 THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 130: ...Issue 5 0 UNIVERGE SV8100 1 120 Background Music...
Страница 136: ...Issue 5 0 UNIVERGE SV8100 1 126 Barge In THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 140: ...Issue 5 0 UNIVERGE SV8100 1 130 Battery Backup System Power Programming None Operation None...
Страница 146: ...Issue 5 0 UNIVERGE SV8100 1 136 Call Appearance CAP Keys THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 172: ...Issue 5 0 UNIVERGE SV8100 1 162 Call Forwarding with Follow Me THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 175: ...UNIVERGE SV8100 Issue 5 0 Call Forwarding Off Premise 1 165 Virtual Extensions Voice Response System VRS...
Страница 192: ...Issue 5 0 UNIVERGE SV8100 1 182 Call Forwarding Do Not Disturb Override THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 198: ...Issue 5 0 UNIVERGE SV8100 1 188 Call Monitoring THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 202: ...Issue 5 0 UNIVERGE SV8100 1 192 Call Redirect THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 208: ...Issue 5 0 UNIVERGE SV8100 1 198 Call Waiting Camp On THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 214: ...Issue 5 0 UNIVERGE SV8100 1 204 Callback...
Страница 232: ...Issue 5 0 UNIVERGE SV8100 1 222 Caller ID...
Страница 240: ...Issue 5 0 UNIVERGE SV8100 1 230 Caller ID Flexible Ringing THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 253: ...UNIVERGE SV8100 Issue 5 0 Central Office Calls Answering 1 243 THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 254: ...Issue 5 0 UNIVERGE SV8100 1 244 Central Office Calls Answering...
Страница 266: ...Issue 5 0 UNIVERGE SV8100 1 256 Central Office Calls Placing...
Страница 292: ...Issue 5 0 UNIVERGE SV8100 1 282 Clock Calendar Display THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 302: ...Issue 5 0 UNIVERGE SV8100 1 292 Code Restriction...
Страница 314: ...Issue 5 0 UNIVERGE SV8100 1 304 Code Restriction Override Walking Code Restriction 763...
Страница 318: ...Issue 5 0 UNIVERGE SV8100 1 308 Code Restriction Dial Block Related Features None...
Страница 322: ...Issue 5 0 UNIVERGE SV8100 1 312 Code Restriction Dial Block...
Страница 325: ...UNIVERGE SV8100 Issue 5 0 Conference 1 315 Required Component s None Related Features None...
Страница 332: ...Issue 5 0 UNIVERGE SV8100 1 322 Conference...
Страница 352: ...Issue 5 0 UNIVERGE SV8100 1 342 Delayed Ringing...
Страница 364: ...Issue 5 0 UNIVERGE SV8100 1 354 Department Calling...
Страница 374: ...Issue 5 0 UNIVERGE SV8100 1 364 Department Call Forward THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 378: ...Issue 5 0 UNIVERGE SV8100 1 368 Department Step Calling THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 388: ...Issue 5 0 UNIVERGE SV8100 1 378 Dialing Number Preview THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 394: ...Issue 5 0 UNIVERGE SV8100 1 384 Digital Trunk Clocking THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 440: ...Issue 5 0 UNIVERGE SV8100 1 430 Direct Station Selection DSS Console Required Component s None...
Страница 448: ...Issue 5 0 UNIVERGE SV8100 1 438 Direct Station Selection DSS Console...
Страница 456: ...Issue 5 0 UNIVERGE SV8100 1 446 Directory Dialing THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 468: ...Issue 5 0 UNIVERGE SV8100 1 458 Do Not Disturb 4 Call Forwards Blocked...
Страница 476: ...Issue 5 0 UNIVERGE SV8100 1 466 Door Box THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 484: ...Issue 5 0 UNIVERGE SV8100 1 474 DT700 Large LED Indication THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 498: ...Issue 5 0 UNIVERGE SV8100 1 488 Embedded VRS THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 510: ...Issue 5 0 UNIVERGE SV8100 1 500 Flexible Length DDI...
Страница 534: ...Issue 5 0 UNIVERGE SV8100 1 524 Flexible Timeouts Required Component s None Related Features None...
Страница 548: ...Issue 5 0 UNIVERGE SV8100 1 538 Forced Trunk Disconnect THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 553: ...UNIVERGE SV8100 Issue 5 0 Group Call Pickup 1 543 Dial 868 and the group number 1 9 or 01 64...
Страница 554: ...Issue 5 0 UNIVERGE SV8100 1 544 Group Call Pickup THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 564: ...Issue 5 0 UNIVERGE SV8100 1 554 Handsfree and Monitor THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 570: ...Issue 5 0 UNIVERGE SV8100 1 560 Handsfree Answerback Forced Intercom Ringing THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 576: ...Issue 5 0 UNIVERGE SV8100 1 566 Headset Operation THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 584: ...Issue 5 0 UNIVERGE SV8100 1 574 Hold THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 588: ...Issue 5 0 UNIVERGE SV8100 1 578 Hot Key Pad THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 602: ...Issue 5 0 UNIVERGE SV8100 1 592 Hotel Motel...
Страница 610: ...Issue 5 0 UNIVERGE SV8100 1 600 Hotline THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 612: ...Issue 5 0 UNIVERGE SV8100 1 602 Howler Tone Service THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 620: ...Issue 5 0 UNIVERGE SV8100 1 610 Intercom THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 642: ...Issue 5 0 UNIVERGE SV8100 1 632 ISDN Compatibility THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 646: ...Issue 5 0 UNIVERGE SV8100 1 636 Last Number Redial THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 652: ...Issue 5 0 UNIVERGE SV8100 1 642 Line Preference THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 656: ...Issue 5 0 UNIVERGE SV8100 1 646 Long Conversation Cutoff...
Страница 662: ...Issue 5 0 UNIVERGE SV8100 1 652 Loop Keys THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 682: ...Issue 5 0 UNIVERGE SV8100 1 672 Memo Dial THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 685: ...UNIVERGE SV8100 Issue 5 0 Message Waiting 1 675 Required Component s None...
Страница 694: ...Issue 5 0 UNIVERGE SV8100 1 684 Microphone Cutoff THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 717: ...UNIVERGE SV8100 Issue 5 0 Mobile Extension 1 707 THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 718: ...Issue 5 0 UNIVERGE SV8100 1 708 Mobile Extension...
Страница 720: ...Issue 5 0 UNIVERGE SV8100 1 710 Music on Hold System Availability Terminals None Required Component s PGD 2 U10 ADP...
Страница 725: ...UNIVERGE SV8100 Issue 5 0 Music on Hold 1 715...
Страница 726: ...Issue 5 0 UNIVERGE SV8100 1 716 Music on Hold...
Страница 727: ...UNIVERGE SV8100 Issue 5 0 Music on Hold 1 717 Operation None...
Страница 728: ...Issue 5 0 UNIVERGE SV8100 1 718 Music on Hold THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 754: ...Issue 5 0 UNIVERGE SV8100 1 744 One Touch Calling THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 766: ...Issue 5 0 UNIVERGE SV8100 1 756 OPX Off Premise Extension THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 774: ...Issue 5 0 UNIVERGE SV8100 1 764 Paging External THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 778: ...Issue 5 0 UNIVERGE SV8100 1 768 Paging External VRS...
Страница 784: ...Issue 5 0 UNIVERGE SV8100 1 774 Paging Internal THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 788: ...Issue 5 0 UNIVERGE SV8100 1 778 Park Required Component s None...
Страница 795: ...UNIVERGE SV8100 Issue 5 0 Park 1 785 3 Press Speaker to hang up THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 796: ...Issue 5 0 UNIVERGE SV8100 1 786 Park...
Страница 800: ...Issue 5 0 UNIVERGE SV8100 1 790 Power Failure Transfer THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 806: ...Issue 5 0 UNIVERGE SV8100 1 796 Prime Line Selection THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 812: ...Issue 5 0 UNIVERGE SV8100 1 802 Private Line THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 832: ...Issue 5 0 UNIVERGE SV8100 1 822 Q Sig THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 836: ...Issue 5 0 UNIVERGE SV8100 1 826 Redial Function THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 840: ...Issue 5 0 UNIVERGE SV8100 1 830 Repeat Redial THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 858: ...Issue 5 0 UNIVERGE SV8100 1 848 Room Monitor Multiline Room Monitoring...
Страница 868: ...Issue 5 0 UNIVERGE SV8100 1 858 Secretary Call Buzzer THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 884: ...Issue 5 0 UNIVERGE SV8100 1 874 Serial Call THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 896: ...Issue 5 0 UNIVERGE SV8100 1 886 Single Line Telephones THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 942: ...Issue 5 0 UNIVERGE SV8100 1 932 Speed Dial Telephone Book THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 960: ...Issue 5 0 UNIVERGE SV8100 1 950 Station Message Detail Recording SMDR Flowchart...
Страница 961: ...UNIVERGE SV8100 Issue 5 0 Station Message Detail Recording 1 951 SMDR Flowchart Continued...
Страница 962: ...Issue 5 0 UNIVERGE SV8100 1 952 Station Message Detail Recording SMDR Flowchart Continued...
Страница 964: ...Issue 5 0 UNIVERGE SV8100 1 954 Station Message Detail Recording THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 996: ...Issue 5 0 UNIVERGE SV8100 1 986 Toll Restriction THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 998: ...Issue 5 0 UNIVERGE SV8100 1 988 Toll Restriction In Credit THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1000: ...Issue 5 0 UNIVERGE SV8100 1 990 Toll Restriction Override THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1002: ...Issue 5 0 UNIVERGE SV8100 1 992 Toll Restriction Dial Block THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1024: ...Issue 5 0 UNIVERGE SV8100 1 1014 Transfer...
Страница 1038: ...Issue 5 0 UNIVERGE SV8100 1 1028 Trunk Port Disable THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1047: ...UNIVERGE SV8100 Issue 5 0 Unicast Multicast Paging Mode 1 1037 Router that supports Multicast Packets if utilizing Multicast Mode...
Страница 1070: ...Issue 5 0 UNIVERGE SV8100 1 1060 UNIVERGE Multimedia Conference Bridge Required Component s CD PVAA Related Features None...
Страница 1078: ...Issue 5 0 UNIVERGE SV8100 1 1068 UNIVERGE Multimedia Conference Bridge THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1084: ...Issue 5 0 UNIVERGE SV8100 1 1074 User Programming Ability Programming None Operation None...
Страница 1114: ...Issue 5 0 UNIVERGE SV8100 1 1104 Voice Mail Integration Analog THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1120: ...Issue 5 0 UNIVERGE SV8100 1 1110 Voice Mail Message Indication on Line Keys THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1123: ...UNIVERGE SV8100 Issue 5 0 Voice Over 1 1113 Required Component s None...
Страница 1126: ...Issue 5 0 UNIVERGE SV8100 1 1116 Voice Over THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1150: ...Issue 5 0 UNIVERGE SV8100 1 1140 Voice Response System VRS THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1164: ...Issue 5 0 UNIVERGE SV8100 1 1154 Voice Response System VRS Call Forward Park and Page THIS PAGE INTENTIONALLY LEFT BLANK...
Страница 1168: ...Issue 5 0 UNIVERGE SV8100 1 1158 Warning Tone for Long Conversation Default Setting Disabled...
Страница 1172: ...Issue 5 0 UNIVERGE SV8100 1 1162 Warning Tone for Long Conversation THIS PAGE INTENTIONALLY LEFT BLANK...
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