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39

T

ROUBLESHOOTING

CHAPTER 4

T

ROUBLESHOOTING

O

VERVIEW

This chapter describes some of the problems that may 
occur during the day-to-day use of your printer, together 
with suggestions for their solution.Your printer is 
designed to require only minimum maintenance. 
However, everyday use will give rise to a number of 
simple printer care operations.

If you detect serious mechanical damage or printer failure, 
do not attempt to repair it yourself. Call the technical 
support.

This chapter divides printer problems into four sections. A 
flashing light on the printer indicates a problem.

•

Printer Hardware

•

Paper

•

Print Cartridge

•

Printing

Printer Hardware

Printer Indicator Light

The status of the Indicator Light identifies the different 
printer conditions: Table 4-1 describes each condition.

Table 1-3: Indicator Light

Status

Condition

Off

Printer is off

On

Printer is on and in ready 
mode

Flashing Slowly
(1 flash per second)

•

Printing

•

Printing is paused

•

Aligning print cartridges

Flashing Moderately
(2 flashes per second)

•

Print cartridge 
initialization

•

Cartridge changing 
position

•

Black or color cartridge 
not installed

Flashing Quickly
(3 flashes per second)

•

Out of paper

•

Paper jam

Flashing Fast
(5 flashes per second)

•

Printer failure

 

Содержание SuperScript 950C

Страница 1: ...S U P E R S C R I P T 9 5 0 C USER S GUIDE August 1999 Revision 1 0 819 300014 009 ...

Страница 2: ...t may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Technologies To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited NEC Te...

Страница 3: ...Tab 20 Settings Tab 21 The Printer Monitor 25 Running the Printer Monitor 25 The Printer Monitor Window 26 Printer Monitor Messages 29 Chapter 3 Print Cartridge Care and Use Overview 33 Print Cartridge Alignment 35 Cleaning the Print Cartridges 36 Cleaning the Electrical Contacts 36 Cleaning the Nozzles Manually 36 Chapter 4 Troubleshooting Overview 39 Printer Hardware 39 Paper 42 Print Cartridges...

Страница 4: ...iew 67 Appendix E Technical Support Overview 69 Assistance Nearby 69 Help From Within Your Company 69 Help From Your Dealer 69 NEC Technical Support 69 How to Contact NEC 70 NEC Warranty and Service 71 NEC Service Contracts 71 SuperScript 950C Printer Limited Warranty 72 Warranty Period 72 Warranty Coverage 72 Warranty Support 72 Obtaining Warranty Service 73 Limitation of Damages and Implied Warr...

Страница 5: ...f an item is missing or damaged call NEC Technologies immediately at 978 742 7010 The contents should include 1 SuperScript TM 950C Printer 2 Electrical Power Cord 3 Print Cartridges Black Color 4 Main Paper Tray 5 Input Output Paper Tray 6 2 CD ROMs 7 User s Guide 8 Service Xpress SM Brochure with Warranty Registration Card 9 Product Name Label 10 Quick Installation Guide Save the Quick Installat...

Страница 6: ...Lever Printer Cover Operator Panel Print Cartridge Rest Position Manual Feed Slot Release Button Primary Profile V Optional Profile H The Superscript 950C can operate in Primary Profile vertical profile or Optional Profile horizontal profile allowing you to set up the printer to utilize either its small vertical foot print or its low horizontal profile depending on your desktop layout ...

Страница 7: ...ing tape from the printer 2 Insert the Main Paper Tray into the Rear Slot as shown 3 Slide and snap the Input Output Paper Tray into the adjustable arm slots located above the paper width guides of the Main Paper Tray 4 Flip the printer to its Optional Profile H ...

Страница 8: ...our computer and tighten screws down 6 Plug the power cord into the two pin socket at the back of the printer Plug the other end into a power outlet 7 Flip the printer back to Primary Profile V press the Power button on Open the Printer Cover The Print Cartridge Carriage will move to the carriage loading position and the indicator light will start flashing 1 2 Power Paper Indicator Light ...

Страница 9: ...nting nozzles on the bottom or the golden colored electrical contact areas 9 A label in the Print Cartridge Seat and Print Cartridge identifies the cartridge color A single indicates a black print cartridge 10 Seat the Black Print Cartridge by pushing it towards the green release lever until it clicks in place Repeat steps 8 10 for the Color Print Cartridge in the second print cartridge seat ...

Страница 10: ...aper button 2 Release both buttons simultaneously to initialize the print cartridges Initialization takes about 3 5 minutes and is indicated by the flashing light on the Operator Panel 13 Hinge the Input Output Paper Tray up to its angled position 14 Open the Paper Length and the Paper Width Guides on the Main Paper Tray 1 2 ...

Страница 11: ...Paper Width and Paper Length Guides are open Note Perform Step 17 after installing the printer software as described in Chapter 2 17 Select an Operating profile You can keep the printer in Primary Profile V or you can set the printer in Optional Profile H Make sure you get a good connection of the parallel cable especially if the Primary profile V is used If you select the Optional Profile H optio...

Страница 12: ...t select Optional Profile H on Options Tab of Printer Monitor shown below To access the Printer Monitor see Running the Printer Monitor on page 25 Printer Monitor Window NEC Primary Profile V Optional Profile H ...

Страница 13: ...ll then use paper from the Main Paper Tray Up to 10 sheets can be loaded into the Input Output Paper Tray 1 Open the Paper Length and the Paper Width Guides on the Input Output Paper Tray 2 Thoroughly fan the paper before loading into the Input Output Paper Tray 3 Close the Paper Width Guides against the sides of the paper 4 Close the Paper Length Guide against the edge of the paper 5 Make sure th...

Страница 14: ...f the printer when asked 3 Align the sheet to the right guide of the insertion slot when the printer is in Primary Profile and align the sheet to the left guide of the insertion slot if the printer is kept in Optional Profile and push it all the way in until you hear the printer beep 4 Make sure the sheet is aligned between the side guides and against the drive rollers 5 Click on the OK button for...

Страница 15: ...INTER OPERATOR PANEL The buttons and indicator light on the Operator Panel will display the printer s status The primary functions of the buttons and light are shown In Primary Profile V In Optional Profile H Power Paper Power Paper ...

Страница 16: ...inter on off Power Switches the printer ON OFF condition Paper control Paper 1 If paper is already present in the paper trays press to eject 2 Loads a sheet of paper in the printer ONLY after a paper error signal condition paper out paper jam etc has been corrected Press to load document and continue your print job ...

Страница 17: ...ng Slowly 1 flash per second Printing Printing is paused Aligning print cartridges Flashing Moderately 2 flashes per second Print cartridge initialization Cartridge changing position Black or color cartridge not installed Flashing Quickly 3 flashes per second Out of paper Paper jam Flashing Fast 5 flashes per second Printer failure ...

Страница 18: ...14 SuperScript 950C User s Guide ...

Страница 19: ...ly recognizes when new hardware is connected to the computer If the printer is connected to the computer with an IEEE 1284 compliant parallel cable Windows will be aware of it and begin asking you for information so it can install the printer software This procedure will only install the printer driver Note If you started your system at an earlier time then canceled out of the Windows Plug and Pla...

Страница 20: ...low the instructions that appear on your monitor to complete the installation 7 After the installation is completed align the print cartridges as described in Chapter 3 Print Cartridge Care and Use NEC SUPERSCRIPT 950C FOLDER During printer diver installation a NEC SuperScript 950C folder was created All the printer software except for the printer driver is located in this folder It contains five ...

Страница 21: ...s then select Printers to open the Printers window 3 Select NEC SuperScript 950C 4 From the File menu select Properties to open the Properties window To open the Properties window from an application 1 From inside an application open a file 2 From the File menu select Print to open the Print dialog box 3 Click Properties to open the Properties window Driver Properties Window The driver properties ...

Страница 22: ...oviding a description comment for the printer and for printing separator pages between print jobs Details Tab Use this tab for changing a printer port or printer driver and for adjusting the spool settings Spool settings are described on the following page ...

Страница 23: ...format Two Spool Data formats can be selected EMF This format is rarely used and lacks a lot of information such as Color Print Cartridge and document type RAW This format is specifically used for printing to a remote printer In this case any information related to driver settings document type Color Print Cartridge and paper type is not taken into consideration No message will appear on your scre...

Страница 24: ... Although this is tab only available to computers running Windows 98 it has no effect on the NEC SuperScript 950C Sharing Tab If your computer is connected to a network and the printer is connected to your computer use the Sharing tab so that other Windows 95 98 or NT 4 0 computers can use the printer To view this tab the computer s operating system must have sharing turned on ...

Страница 25: ...le and Print Sharing dialog box 5 Select the I want to be able to allow others to print to my printer s check box 6 Click OK to return to the Network control panel 7 Click OK to accept the changes 8 Restart your computer Settings Tab Use the Settings tab for adjusting the printing mode document output print quality paper handling orientation and number of copies to print Printing Mode If Opti Prin...

Страница 26: ...ed graphics and photographs This print quality is equivalent to a 1200 x 1200 dpi resolution QUALITY SPEED This is the default setting for the driver It represents a good compromise between speed and quality when the document is composed of text and simple patterned graphics The quality will be acceptable for pictures and complex artwork though not optimized This print quality is equivalent to a 6...

Страница 27: ...ed Reverse Page Order This causes your print job to begin printing with the last page of the document The number of copies to be printed can be selected either from the application you are working in or the printer driver As some applications may not take into consideration the number of copies you inserted we recommend you set it in the driver Orientation Use orientation to control how the image ...

Страница 28: ...red images and is suitable for general word processing and simple solid graphics Four types of dithering can be selected Spray Spray is the NEC SuperScript 950C printing driver name for Error Diffusion When using Spray mode the driver renders an image 32 or 24 bits per pixel in color and 8 bits per pixel in black and white Spray diffusion printing uses an advanced rendering technique to generate a...

Страница 29: ...ing Profile If the printer is shared among network users the error messages reported by the Printer Monitor will be displayed through message boxes supplied by the Windows operating system If you send a print job to a computer that is sharing its SuperScript 950C the Printer Monitor will only display the spooling of the job Error messages will not be displayed Running the Printer Monitor To start ...

Страница 30: ...nt job Status and error messages can also be viewed If the Always Minimized check box is selected an icon representing the printer will appear in the system tray of the Windows taskbar If an error occurs a red cross will be displayed on this icon to warn you Note If someone is printing to your shared printer the Copy label number of copies will change to RAW This corresponds to the spool data form...

Страница 31: ...paper Status messages will guide you through the procedure and at the end of the procedure a confirmation test is performed To Align the cartridges Click Align then follow the instructions displayed on your monitor CLEANING THE PRINT CARTRIDGES The print cartridges are cleaned periodically during the printing process If this automatic cleaning is not sufficient to give you the required quality you...

Страница 32: ...his position otherwise select Optional Profile ACTIVATE DRY DELAY TIME This option can be selected when printing on special paper or whenever you think that ink drying times will be long It works by automatically feeding paper into the printer but delays successive sheets to allow for the ink to dry on the one just printed Drying time depends on the quality of print and the type of paper selected ...

Страница 33: ...puter is suspended The message printer is idle is shown once this operation is completed Print Cartridge Initialization Every time you replace the Print Cartridge you have to wait for the end of the initialization cycle The message printer is idle is shown once this operation is completed Printer is Idle No print job sent Printer is in ready mode Printing A print job is currently under way Print i...

Страница 34: ...ge The Clean button in the Printer Care tab has been clicked Print Cartridge Changing Position The Change button has been clicked in the printer control tab Ink Dry Delay Time if you do not wish to wait press the paper button to resume Appears before the printer loads the next document when the Activate Dry Delay Time button in the Options tab of the printer monitor has been selected Appears when ...

Страница 35: ...he printer to your computer Color Print Cartridge installed in the black print cartridge housing The housing of the two print cartridges is physically similar to permit the insertion of the Black Print Cartridge in the Color cartridge housing Insert Color Print Cartridge in the correct housing which is marked by three dots Black Print Cartridge installed in the color housing The housing of the two...

Страница 36: ...l support immediately Faulty carriage Hardware problem Call technical support immediately Table 2 2 Error Messages Message Condition Correction if error messages Table 2 3 Error Messages for Windows 3 1x only Message Condition Correction if error messages Check your printer Out of paper Load paper The Print Manager is not active in the Control panel Use Print Manager is set in NEC SuperScript 950C...

Страница 37: ...lor cartridge When replacing the print cartridges use the following cartridges NEC Black Print Cartridge order no 30 080 NEC Color Print Cartridge order no 30 085 Note Do not attempt to refill the print cartridge with ink since this could damage both the print cartridge and the printer To replace a print cartridge 1 Start the Printer Monitor 2 Click Change in the Printer Care tab or hold down the ...

Страница 38: ...rint Cartridge Print Cartridge Carriage labels are used to indicate which seat is used for the black and color cartridges The single dot indicates the black cartridge and the triple dots indicate the color cartridge 8 Seat the print cartridge by pushing it towards the green release lever until it snaps in place 9 After inserting the cartridge close the Printer Cover The printer will then initializ...

Страница 39: ... be aligned 1 Open the SS950C Printer Monitor file 2 Click the Printer Care tab shown below 3 Click the Align button 4 Follow the on screen instructions 5 Click Print test to verify the alignment Note This operation takes about 3 minutes and requires at least 2 sheets of paper to be loaded in the paper tray ...

Страница 40: ...rint cartridge that is causing the problem 3 Clean the electrical contacts golden area of the Print Cartridge and Print Cartridge Carriage using a slightly damp lint free cloth Make sure not to touch the print cartridge nozzles 4 Insert the print cartridge in the printer and close the Printer Cover 5 Print test page to verify the quality Note If print quality fails to improve try cleaning the Prin...

Страница 41: ...rds gently blot the cartridge on the napkin 5 Repeat the operation several times on different points of the napkin to clean the nozzles 6 Insert the print cartridge in the printer and close the Printer Cover 7 Align the cartridge as described on Page 35 8 Print a Test page to verify print quality ...

Страница 42: ...38 SuperScript 950C User s Guide ...

Страница 43: ...nto four sections A flashing light on the printer indicates a problem Printer Hardware Paper Print Cartridge Printing Printer Hardware Printer Indicator Light The status of the Indicator Light identifies the different printer conditions Table 4 1 describes each condition Table 1 3 Indicator Light Status Condition Off Printer is off On Printer is on and in ready mode Flashing Slowly 1 flash per sec...

Страница 44: ... and then on again If nothing happens disconnect the printer and call technical support Demo Page Did Not Print If the Indicator Light is flashing check that you have installed both print cartridges and loaded some paper in one of the paper trays If you tried printing the Demo Page from the Printer Operator Panel Check that you have executed the sequence correctly by holding down the power button ...

Страница 45: ... Test try printing the Windows Test Page from the General Tab to check if the driver has been correctly installed and that you do not have problems with printer cable connection Switched Off or Disconnected Message If this message is displayed on your printer monitor and the Indicator Light does not blink Check that your printer is switched on Indicator Light is lit Check that your interface cable...

Страница 46: ... will flash rapidly To clear this condition load paper in either of the paper trays and press the paper button on the Operator Panel If you have selected the Manual Paper source in the Settings Tab of your driver press the Paper button on the Operator Panel Paper Does Not Load Check that the paper is within the specifications stated and is not curled crumpled or torn Check that the paper is positi...

Страница 47: ...ollers with a damp soft cloth or cotton swab until they are clean 3 Turn off the printer 4 Close the printer Paper Jams If the paper has already exited from the print area Remove the jammed paper pulling it carefully towards the Input Output Paper Tray Remove any imperfect or damaged paper from the paper tray Repeat the paper loading operation Press the paper button If the paper is jammed in one o...

Страница 48: ... is not overloaded the maximum is 60 sheets Check that the printed paper does not curl or stick together Print Cartridges If a problem related to the print cartridge occurs it will be indicated by the following Quality of print Indicator Light is flashing Messages displayed by the Printer Monitor Test Page Test page contains information about the printer firmware and the correct operation of the p...

Страница 49: ...ult Setting Parameter Description PAPERFORMAT Letter Size of paper used for printing PAPDEV ASF1 Paper tray from where the paper is supplied PERSKIP ON Feature that permits a value for top and bottom margins TEXTSCALE OFF Feature that permits a reduction of the linespacing value to guarantee the set number of the printer lines per page even when a top and bottom margin are active BIMDENSITY 300 De...

Страница 50: ... and loaded correctly If a message is displayed on your screen Perform the operation requested by the message and printing will resume Print Cartridge Carriage Does Not Return to its Rest Position Check that you have inserted the print cartridge properly in the correct housing Check that the print cartridges are sitting in their respective seats correctly Check that nothing is blocking the carriag...

Страница 51: ...displayed from the driver on your screen prompting you to insert a Print Cartridge Print Cartridge not in the right housing message You have inserted the black cartridge in the color housing or the color cartridge in the black housing Remove the Print Cartridge and insert it in the correct housing High Ink Level Displayed When there is high ink level displayed and the print cartridge is out of ink...

Страница 52: ... which takes about 3 5 minutes Note Remember to click the appropriate Reset button in the Printer Care tab of the Printer Monitor Printing Resumes Printing resumes but nothing is printed on paper Remove the protective tape from the Print Cartridge before inserting it in the printer Poor Print Quality Try printing on the other side of the paper Make sure you are using good quality paper preferably ...

Страница 53: ...e a problem with this troubleshooting guide call Technical Support They may have you perform the following tasks Determining the what printer firmware and printer driver is being used Running a Hex Dump of a test piece to check that the data transmission is operative Running a Hex Dump This is a printing mode where the transmitted characters and also control codes are printed as two digit hexadeci...

Страница 54: ...50 SuperScript 950C User s Guide ...

Страница 55: ...lope that feeds into the printer must be straight The fold must be firmly creased and be no thicker than two paper thicknesses As a rule the larger the envelope is the more difficult it is to feed properly You should load envelopes with the flap edge to the right The address side must face down and the flap side must face up Adhesive Labels Adhesive labels consist of a top print surface sheet an a...

Страница 56: ...hould have a single sheet of plain paper as a backing Care of Printer paper Use the following precautions when handling printer paper Avoid storing the paper in any of the following places A place subject to direct sunlight A hot place with an open flame A humid place A dusty place In addition to the recommended paper you may also use generic paper as long as it meets the printer paper specificati...

Страница 57: ...Printer Driver on page 17 Paper Sizes and Capacity The Main Paper Tray holds upto 150 sheets of 16 to 53 pound 60 g m2 paper The Input Output Paper Tray can hold up to 10 sheets of standard U S letter paper and other paper sizes shown below Envelopes can be feed automatically up to 25 from the Main Paper Tray or 3 from the Input Output paper Tray The paper sizes accepted by the printer can be divi...

Страница 58: ...meters Inches C6 114 x 162 4 49 x 6 38 DIN A5 vertical 148 5 x 210 5 85 x 8 27 Note Card No 1 101 6 x 152 4 4 x 6 Note Card No 2 127 x 203 2 5 x 8 Note Card A6 105 x 148 5 4 13 x 5 85 Table 5 2 Narrow Format Sheets Paper Size Millimeters Inches Table 5 3 Single Sheets Format Measurement Letter Legal US EXEC A4 A5 Paper length 297 mm 11 in 356 mm 14 in 267 mm 10 5 in 297 mm 11 7 in 210 mm 8 3 in Pa...

Страница 59: ...0 04 in 1 00 mm 0 04 in Bottom margin color 18 00 mm 0 71 in 18 00 mm 0 71 in 18 00 mm 0 71 in 18 00 mm 0 71 in 18 00 mm 0 71 in Bottom margin black 13 00 mm 0 51 in 13 00 mm 0 51 in 13 00 mm 0 51 in 13 00 mm 0 51 in 13 00 mm 0 51 in Table 5 4 Envelopes Format Measurement U S COM 10 DL C6 Envelope length 225 mm 8 88 in 220 mm 8 66 in 162 mm 6 37 in Envelope width 105 mm 4 13 in 110 mm 4 33 in 114 ...

Страница 60: ... in 18 00 mm 0 71 in 18 00 mm 0 71 in Bottom margin black 13 00 mm 0 51 in 13 00 mm 0 51 in 13 00 mm 0 51 in Table 5 5 Cards Format Measurement U S Cards 4x6 in U S Cards 5x8 in A6 Cards length 152 mm 6 in 203 mm 8 in 149 mm 5 83 in width 102 mm 4 in 127 mm 5 in 105 mm 4 1 in Left margin 3 30 mm 0 13 in 3 30 mm 0 13 in 3 30 mm 0 13 in Right margin 3 30 mm 0 13 in 3 30 mm 0 13 in 3 30 mm 0 13 in Ta...

Страница 61: ...n 1 00 mm 0 04 in 1 00 mm 0 04 in Bottom margin color 18 00 mm 0 71 in 18 00 mm 0 71 in 18 00 mm 0 71 in Bottom margin black 13 00 mm 0 51 in 13 00 mm 0 51 in 13 00 mm 0 51 in Table 5 5 Cards Format Measurement U S Cards 4x6 in U S Cards 5x8 in A6 Cards ...

Страница 62: ...58 SuperScript 950C User s Guide ...

Страница 63: ...orts IEEE 1284 compliant parallel Power Requirements Multi voltage from 115 VAC 15 to 240 VAC 10 Power Consumption Operating average Less than 26 watts W average during operation In Power save mode Less than 2 watts W Temperature Operating 50 F to 90 F 10 C to 32 C Non operating 35 F to 104 F 2 C to 40 C Humidity Operating 20 80 RH non condensing Non operating 10 95 RH non condensing Dimensions Mu...

Страница 64: ...0 Compliant Printer Cartridge Life Expectancy Life expectancy of the Printer Cartridge that ships with the printer is Black 1050 pages Color 460 pages Noise Level Operating Print Quality Setting Speed Ink Saving Less than 46 dBA Quality Speed Less than 42 5 dBA Highest Quality Less than 41 9 dBA Standby Less than 26 dBA ...

Страница 65: ...ll Unlisted or Updated Printer 8 Click Install to open the Install Driver window 9 Click Browse to open the Browse dialog box 10 Navigate to the root directory of the NEC SuperScript 950C Printing Solutions CD 11 Click OK to return to the Install Driver window 12 From the List of Printers list assure NEC SuperScript 950C is seen 13 Click OK to begin the software installation When completed NEC Sup...

Страница 66: ... 7 Inspect the test page for quality Repeat the alignment procedure if necessary Viewing the Driver Properties The printer driver can be opened from inside a common program such as a word processor or from the Program Manager window To open from the Program Manager window 1 Move to the Program Manager window 2 Double click Control Panel to open the Control Panel window 3 From the Control Panel win...

Страница 67: ...Queue Setup dialog box 7 From the General tab select the Use Print Manager for this Port checkbox 8 Click OK to return to the Spool manager window 9 Close the Spool Manager window 10 Move to the Program Manager window 11 Double click Main to open the Main window 12 Double click Control Panel to open the Control Panel window 13 Double click Printers to open the Printers window 14 Assure the Use Pri...

Страница 68: ...ouble click Main to open the Main window 12 Double click Control Panel to open the Control Panel window 13 Double click Printers to open the Printers window 14 Assure the Use Print Manager checkbox is selected 15 Close the Printers window 16 Close the Control Panel window 17 Double click on Printer Manager to open the Printer Manager window 18 From the Printer menu select Connect Network Printer t...

Страница 69: ...artridge Alignment Print cartridges contain both the inkjet nozzles and inkjet ink Align the print cartridge after installing any new cartridge and whenever symptoms of incorrect printing alignment appear To align the print head 1 Move to your computer s command prompt 2 Type dosetup exe then press Enter 3 Follow the instructions presented on the screen to Align the print cartridge How to Print To...

Страница 70: ...er Quality NLQ Near Letter Quality DRAFT Draft Width Type Select Half Width to print on half the width of the paper Select HalfHieght to print HalfWidth HalfHeight Charaset Controls what type of character set to use 1 CP 437 international 2 PC 8 Denmark Norway 3 CP 850 Multilingual 4 ECMA 94 Latin 1 5 Roman 86 Legal 7 ISO 2 IRV 8 ISO 4 United Kingdom 9 ISO 6 ASCIII 10 ISO 10 Sweden 11 ISO 11 Swede...

Страница 71: ...dge 30 085 Paper Supplies Fine white inkjet paper 70 100 Pack of 500 Premium coated inkjet paper 70 110 pack of 100 High grade glossy photo paper 70 240 pack of 10 Premium transparency 70 120 pack of 20 T shirt transfer paper 70 290 pack of 10 Snapshot photo paper 4 x 6 70 250 pack of 24 Glossy inkjet paper 70 115 pack of 20 See Appendix A of this user s guide for specific information about paper ...

Страница 72: ...68 SuperScript 950C User s Guide ...

Страница 73: ...d supplies such as paper or inkjet cartridges These central support personnel can then contact the appropriate dealer or NEC support staff Help From Your Dealer The dealer from whom you purchased your printer is backed by complete support resources and programs within NEC Your dealer can provide you with details on all available support options NEC TECHNICAL SUPPORT NEC Technical Support is availa...

Страница 74: ...search a vast library of previous technical support solutions Browse Service Programs to learn about ways to extend or enhance your existing warranty Use the Dealer Locator to find a NEC Technologies sales or service center near you Sending Internet Electronic Mail You can e mail your questions to NEC NEC will respond within three business days Send e mail messages to tech support nectech com Send...

Страница 75: ...hure NEC Customer Service and its dealers offer a complete range of services including onsite repairs and maintenance Several maintenance agreement programs are available to meet your needs and budget including Onsite agreements on a yearly or multi yearly basis which ensure priority response from NEC Customer Service and Support Per incident repair services for scheduled maintenance Extended exch...

Страница 76: ...da by the first consumer purchaser 2 Any Product on which the serial number has been defaced modified or removed 3 Damage deterioration or malfunction resulting from a Accident misuse abuse neglect fire water lightning or other acts of nature improper storage unauthorized product modification or failure to follow instructions supplied with the Product b Alteration repair or attempted repair by any...

Страница 77: ... of sale or receipt as proof of purchase in order to obtain warranty service Please retain such proof of purchase with your records You can contact Customer Service and Technical Support by dialing 978 742 7010 Limitation of Damages and Implied Warranties NECTECH s sole liability for any defective product is limited to the repair or replacement of the product at our option NECTECH shall not be lia...

Страница 78: ...iance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not instal...

Страница 79: ...re des Communications du Canada Declaration of Conformity This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Type of product Inkjet Printer Equipment Classification Class B Peripheral Mode...

Страница 80: ...76 SuperScript 950C User s Guide ...

Страница 81: ...ying 28 interface ports 59 M Messages error 31 status 29 N NEC SuperScript 950C folder 16 noise level 60 O Optional Profile 3 Orientation 23 Orientation paper landscape 23 portrait 23 P Paper 9 care 52 choosing 52 Input Output Paper Tray 9 Main Paper Tray 7 Manual Feeder 10 paper jams 43 printable area 60 recommended 51 sizes and capacity 53 supplies 67 weights 51 paper sizes and capacity 53 paper...

Страница 82: ...rinter dimensions 59 printer processor 59 R RAM 59 release button 43 Run Show Printer Monitor 26 S SCSI 59 service contracts 71 supplies ordering 67 T technical support 69 Test page 18 27 Troubleshooting 39 paper 42 Print Cartridge 44 Printer hardware 39 printing 47 U uninstalling software 16 W Warranty 71 ...

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