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Desktop Suite

iii

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SL1100

Issue 1.0

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1.5

Dial ............................................................................................... 3-4

1.5.1 Dial – Start .................................................................................3-4

1.5.2 Dial – Cancel ..............................................................................3-4

1.6

Conference .................................................................................. 3-5

1.6.1 Conference Call – Start ..............................................................3-5

1.6.2 Conference Call – Cancel ..........................................................3-6

1.7

Page ............................................................................................ 3-6

1.8

Park ............................................................................................. 3-7

1.9

Unpark ......................................................................................... 3-7

1.10 Barge In ....................................................................................... 3-8

1.11 Directed Call Pickup .................................................................... 3-9

1.12 Group Call Pickup ........................................................................ 3-9

1.13 Pickup Other Group ................................................................... 3-10

1.14 Last Number Redial ................................................................... 3-10

1.15 Call Redirect .............................................................................. 3-10

1.16 Call Forward .............................................................................. 3-11

1.17 Do Not Disturb (DND) ................................................................ 3-12

1.18 Auto Handset/Auto Headset ...................................................... 3-12

1.19 Add Note .................................................................................... 3-13

Section 2

Directory View.............................................................................3-14

2.1

Opening the Directory View ....................................................... 3-14

2.1.1 Title Bar and Main Menu ..........................................................3-15

2.1.2 Function Toolbar ......................................................................3-16

2.1.3 Search Area .............................................................................3-17

2.1.4 Table Viewer ............................................................................3-18

2.2

Company Directory .................................................................... 3-19

Содержание SL1100

Страница 1: ...rmat changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts...

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Страница 3: ...Desktop Suite Manual NDA 31216 Issue 1 0 SL1100...

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Страница 5: ...thout prior written approval of NEC Corporation Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Windows is a registered...

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Страница 7: ...ations 1 3 3 1 Standalone Configuration 1 3 3 2 O M Operation and Maintenance 1 3 3 3 Remote Connections 1 3 Section 4 System Requirements 1 4 4 1 Minimum PC Requirements 1 4 4 2 Supported Operating S...

Страница 8: ...guration Wizard Ports 2 16 3 7 Configuration Wizard O M 2 17 3 8 Configuration Wizard Operational Mode 2 18 3 9 Configuration Wizard Extension 2 19 3 10 Configuration Wizard System Mode 2 20 3 11 Conf...

Страница 9: ...e Call Cancel 3 6 1 7 Page 3 6 1 8 Park 3 7 1 9 Unpark 3 7 1 10 Barge In 3 8 1 11 Directed Call Pickup 3 9 1 12 Group Call Pickup 3 9 1 13 Pickup Other Group 3 10 1 14 Last Number Redial 3 10 1 15 Cal...

Страница 10: ...3 1 Adding a New Entry to the Contacts Personal List 3 22 2 3 2 Modifying an Entry in the Contacts Personal List 3 23 2 3 3 Deleting an Entry from the Contacts Personal List 3 23 2 3 4 Printing the Di...

Страница 11: ...Title Bar and Main Menu 6 2 1 2 Function Toolbar 6 3 1 3 Active Call List 6 4 1 3 1 Active Call List Format 6 4 1 3 2 Active Call List Operations 6 5 1 4 BLF DSS Area 6 5 1 4 1 BLF DSS Tabs 6 5 1 4 1...

Страница 12: ...______________________________________________ Issue 1 0 SL1100 ___________________________________________________________________________________ 2 6 Preferences Voice Mail 7 8 2 7 Preferences Notif...

Страница 13: ...tion Wizard Welcome Screen 2 12 Figure 2 11 Configuration Wizard Network Interface 2 13 Figure 2 12 Configuration Wizard IP Address 2 14 Figure 2 13 Configuration Wizard Installer Credentials 2 15 Fig...

Страница 14: ...9 Barge In Screen 3 8 Figure 3 10 Directed Call Pickup Screen 3 9 Figure 3 11 Call Redirect Screen 3 10 Figure 3 12 Call Forward Screen 3 11 Figure 3 13 Do Not Disturb Screen 3 12 Figure 3 14 Add Not...

Страница 15: ...sfer Button 4 7 Figure 4 10 Transfer Call Window 4 7 Figure 4 11 NEC Transfer Right Click 4 8 Figure 4 12 Transfer Call Window 4 8 Figure 4 13 End Call 4 9 Figure 6 1 Full Window Mode Screen 6 1 Figur...

Страница 16: ...__________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE INTENT...

Страница 17: ...__________________________________ List of Tables Table 1 1 Exceptions to Firewall for Ports 1 2 Table 1 2 Exceptions to Windows Process 1 2 Table 1 3 SL1100 Licensing Codes 1 5 Table 2 1 SL1100 Deskt...

Страница 18: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE INTEN...

Страница 19: ...become their SL1100 terminal SL Softphone Mode Through licensing control and user selection the application can be tailored to meet the needs of a variety of end users The SL1100 Desktop Suite is a g...

Страница 20: ...t or Shared Servers Refer to Table 1 1 Exceptions to Firewall for Ports for exceptions to be made in the firewall for ports and Table 1 2 Exceptions to Windows Process for windows processes Table 1 1...

Страница 21: ...O M Operation and Maintenance The Desktop Application can have a second connection to the SL1100 for O M Operation and Maintenance O M allows the Desktop Application to synchronize with the SL1100 wh...

Страница 22: ...ue 1 0 SL1100 SECTION 4 SYSTEM REQUIREMENTS The minimum recommended PC requirements and the supported operation systems are described in this section 4 1 Minimum PC Requirements The minimum recommende...

Страница 23: ...e SL1100 Desktop Suite includes support for Soft Phone and Deskset modes The following table shows the license codes that will be used with different Desktop Suite operational modes The SL Desktop Sui...

Страница 24: ...plications ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS...

Страница 25: ...alled the NECDesktop msi installs This installation includes the following applications SL1100 Desktop Application Microsoft Outlook Add In The Desktop Applications are installed in the following dire...

Страница 26: ...be designed for distribution by CD or DVD The folder structure for the CD DVD will be defined by NEC in a separate document Red Phoenix will provide NEC with a self extracting setup file for inclusio...

Страница 27: ..._________________________________________________________ 1 2 2 Application Installation After the required prerequisites are verified installation of the SL Desktop Suite application begins The first...

Страница 28: ...tton the installation process terminates After acceptance of the SLA the installation process will continue by extracting compressed files from the installation image The installation window shows the...

Страница 29: ..._____________________________ Clicking on the Next button continues the installation wizard The next screen asks the user to specify the destination folder for the application By default the applicati...

Страница 30: ...___________________________ Issue 1 0 SL1100 Clicking on the Disk Cost button opens a window that displays available and required space on each available drive After the destination folder has been sp...

Страница 31: ...____________ ___________________________________________________________________________________ Clicking on the Next button starts the installation of the application As the installation proceeds an...

Страница 32: ...ation process 1 3 Program Access As part of the installation process the following program access points are established A program shortcut is added to the Windows Desktop to launch the SL Desktop Sui...

Страница 33: ...2 0 0 1 223 255 255 254 Default 0 0 0 0 10 12 09 CPU Network Setup IP Address Define the IP Address for the VOIPDB interface 0 0 0 0 126 255 255 254 128 0 0 1 191 254 255 254 192 0 0 1 223 255 255 254...

Страница 34: ...d must be entered in the Desktop Configuration These settings must match 84 22 15 05 27 or the Softphone will not come online 2 Manual When the Desktop Application launches it will prompt user to ente...

Страница 35: ...Extension Basic Information Setup Minimum Session Timer Value Set to 0 for Desktop Application softphone 0 65535 Default 180 84 22 01 DR700 Multiline Logon Information Setup User ID Input the User ID...

Страница 36: ...3 1 Configuration Startup The initial configuration settings will be requested through a simple configuration wizard that will run when the application is started for the first time The text and fiel...

Страница 37: ...____________________________________________________ 3 3 Configuration Wizard Network Interface If the application detects multiple NIC cards in the host computer then the next setup screen will be di...

Страница 38: ...________ ___________________________________________________________________________________ Issue 1 0 SL1100 3 4 Configuration Wizard IP Address The next screen prompts the user to enter the IP Addre...

Страница 39: ...__________________________________________________________________________ 3 5 Configuration Wizard Installer Credentials If desired enter the login credentials from Program 90 02 02 This allows the W...

Страница 40: ..._______________________________________________________________________ Issue 1 0 SL1100 3 6 Configuration Wizard Ports When the user has entered the IP Address and presses Next the configuration wiza...

Страница 41: ...________ ___________________________________________________________________________________ 3 7 Configuration Wizard O M After the user has entered the required port numbers and presses the Next butt...

Страница 42: ..._______________________________________________________ Issue 1 0 SL1100 3 8 Configuration Wizard Operational Mode After the O M settings have been entered and the Next button is pressed the configura...

Страница 43: ...__________________________________________ ___________________________________________________________________________________ 3 9 Configuration Wizard Extension After selecting the operational mode e...

Страница 44: ..._ ___________________________________________________________________________________ Issue 1 0 SL1100 3 10 Configuration Wizard System Mode If the user has selected to run the application in Softphon...

Страница 45: ...that are installed on the Host PC The selected Audio Device is used to control the microphone and speaker functionality of the IP Softphone The Ring Volume slider controls the level of ringing for inc...

Страница 46: ...headset port for an analog headset connected to the USB device The F1 F4 fields set the function key assignments for each of the four function keys on the USB Handset The Back button returns to the pr...

Страница 47: ...________________________________________________________________________ ___________________________________________________________________________________ 2 Under the General tab enter the trunk acc...

Страница 48: ...___________________________________________________________ Issue 1 0 SL1100 3 Select the Area Code Rules tab and enter the local Area Code information In ten digit dialing areas each area code may ne...

Страница 49: ...ows 7 requires that the audio properties be set to a supported format The default settings for the audio device must be set within the range of values shown in the following table 5 1 To change the Au...

Страница 50: ...___________ ___________________________________________________________________________________ Issue 1 0 SL1100 3 Select the Advanced tab and set the Default Format to a supported setting as shown in...

Страница 51: ...________________________________________________________________ 4 Select OK to save the settings 5 2 To change the audio properties for the Recording device 1 On the Windows Control Panel select the...

Страница 52: ...________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 Figure 2 26 Record...

Страница 53: ..._________________________________ ___________________________________________________________________________________ 3 Select the Advanced tab and set the Default Format to a supported setting Refer...

Страница 54: ..._______________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 4 Select OK to save the settings Fi...

Страница 55: ...ton layout is described in Chapter 7 Application Level Configuration Each button changes from active to inactive depending on the state of the calls managed by the application The following table show...

Страница 56: ...e Call area is updated with an entry for the new call 1 2 Hold The Hold function places the current active call on hold The Active Call entry changes from indicating Active to Held After the Hold func...

Страница 57: ...the user Selecting the Disconnect button will hang up from the call to the Destination and reconnect to the original caller 1 3 2 Transfer Call Blind When the Blind button is selected the application...

Страница 58: ...mber keys on the keyboard keypad Alternately the user may select an entry from the Destination drop down list The Destination drop down list includes a list of the most recent dial destinations entere...

Страница 59: ...tion field using the number keys within the main area of the keyboard or the number keys on the keyboard keypad Alternately the user may select an entry from the Destination drop down list The Destina...

Страница 60: ...on is selected the conference operation is cancelled and the Conference dialog is closed Pressing the Esc key initiates the Cancel operation 1 7 Page The Page button allows the user to access the inte...

Страница 61: ...rk calls in the next available park orbit by choosing orbit 0 when program 20 11 27 is set to 1 on Selecting the Start button will place the active call in the selected Park orbit The Parked Call show...

Страница 62: ...ge In button allows the user to enter another extension s established call When this function is selected the following dialog will be displayed refer to Figure 3 9 Barge In Screen The Number field al...

Страница 63: ...n to be picked up by either manually entering a number or selecting a number from the pull down list The Number field is a pull down menu that stores the most recent text entered in this field Pressin...

Страница 64: ...e phone will initiate the other group pickup function 1 14 Last Number Redial The Last Number Redial function allows the user to easily initiate a call to a previously dialed number 1 15 Call Redirect...

Страница 65: ...rward Screen This function can be used to either activate Call Forwarding or to Cancel Call Forward settings The Forward On field determines the conditions for Call Forwarding Available options are Bu...

Страница 66: ...field The available DND options presented in the Applies to field are All Calls Outside Calls Paging Intercom Forwards Transfers Call Forwards The Cancel Do Not Disturb is selected to remove a previou...

Страница 67: ...e that will be saved with the call record Selecting the OK button will close the Add Note dialog and attach the note to the call record Selecting the Cancel button will close the Add Note dialog witho...

Страница 68: ...od to send calls to other extensions on their phone system The Contact List serves as an on line phone address book for frequently dialed external numbers The Personal List is a private version of an...

Страница 69: ...access to functions that maintain the directories and change the database view Search Area Allows the user to quickly locate an entry in the table by name Table Viewer Presents the database contents...

Страница 70: ...use to click on the desired function button The functions available on the Function Toolbar are as follows NEW PROPERTIES DELETE Select All Select all entries in the database Search Use the Search fun...

Страница 71: ...ist all entries with first names of John and Johnny To search for entries that match a full or partial first and last name enter the first name followed by a space followed by the last name Example En...

Страница 72: ...within the database structure Each row represents an entry within the selected database The column widths can be adjusted by dragging one edge of the column in the header row to a new position The co...

Страница 73: ...tup the application creates a directory entry for every extension that is programmed on the user s phone as a one touch key Additional entries can be manually created using the Add Entry function Oper...

Страница 74: ...ned The Hide Directory Entry option will hide this entry from being visible in the Table Viewer The Hide BLF button applies to extensions that have associated BLF buttons within the Full Window mode S...

Страница 75: ...ighting the directory entry and from the File menu selecting the Delete option will remove the selected entry from the Directory Highlighting multiple entries and applying the Delete command will dele...

Страница 76: ...ing New Entry will open the following form to create a new entry refer to Figure 3 19 Contacts Personal List The following fields are configured for text entry First Name Last Name Telephone Title E M...

Страница 77: ...utton to view and edit the current number and type fields Clicking on Save will apply the changes to the Contacts Personal list Clicking on Cancel will discard the changes to the Contacts Personal 2 3...

Страница 78: ...calls and perform functions such as re dialing a previous call 3 1 Opening the Call Log To open the Call Log from Full Window mode select Window Call Log from the main menu Figure 3 20 Call Log Screen...

Страница 79: ...The Main Menu provides a drop down menu which lists all of the functions available within a selected category The functions available from the Main Menu are as follows Call Log Delete Delete a call r...

Страница 80: ...k icon in the Type column indicates that a recording is attached to the call record The column widths can be adjusted by dragging one edge of the column in the header row to a new position The column...

Страница 81: ...nting the Call Log From the Call Log menu selecting the Print option followed by Print All causes the entire call history to be sent to the default printer Highlighting a set of records to be printed...

Страница 82: ...the archive specifies the range of records to be archived The Archive File Location field specifies the name of the file that will be created to hold the archive Selecting Archive will create the spe...

Страница 83: ...k Add In is installed during installation of the Desktop Application The Desktop Application must be running for the Outlook Add In to function 1 1 Configuration There are two pieces needed when confi...

Страница 84: ...____________________ ___________________________________________________________________________________ Issue 1 0 SL1100 The second uses Outlook Add In within MS Outlook First choose NEC Desktop Tele...

Страница 85: ...unch NEC Desktop Suite when Outlook starts if this is desired Desktop must be running for the Outlook Add in to function Click on the Reinitialize button to start the connection to the SL1100 The Acti...

Страница 86: ...ated with a contact The first way is from the NEC Desktop Dial button on the Outlook toolbar A single click on the button will drop down all numbers associated with the highlighted contact A second cl...

Страница 87: ...first way is from the NEC Conference button on the Outlook toolbar A single click on the button will drop down all numbers associated with the highlighted contact A second click will initiate a Confe...

Страница 88: ...e NEC Conference with all numbers associated with the highlighted contact Highlight one of the numbers and click to conference the number with an active call The Conference Call window will appear Onc...

Страница 89: ...he button will drop down all numbers associated with the highlighted contact A second click will initiate a Transfer to the number selected The Transfer Call window will appear Click the Start button...

Страница 90: ...l open off of the NEC Transfer with all numbers associated with the highlighted contact Highlight one of the numbers and click to transfer the active call to the number selected The Transfer Call wind...

Страница 91: ...fore the destination party answers or after they answer click the Disconnect button to disconnect with the destination party and be reconnected to the original caller 1 5 End Call When the extension t...

Страница 92: ...___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE INTEN...

Страница 93: ...Application is run as just a Softphone or as a PC Assistant controlling a Softphone only port the Softphone registers with is used If the Desktop application is run for a deskset physical phone and a...

Страница 94: ...er name and password assigned to extension 141 is entered in the Desktop Configuration In Manual registration when the Desktop application is launched the user will be prompted for a user name and pas...

Страница 95: ...d assigned to extension 143 is entered in the Desktop Configuration In Manual registration when the user launches the Desktop Application the user will be prompted for a password The user would enter...

Страница 96: ...hone Override ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 T...

Страница 97: ...ing actions are performed The first time the application is started after installation the Configuration Wizard automatically runs SECTION 1 FULL WINDOW MODE This User Interface mode presents valuable...

Страница 98: ...tandard windows controls and access to standard operations and utilities through the pull down menus Function Toolbar Provides quick access to the most commonly used call processing functions Active C...

Страница 99: ...m the user Individual buttons on the Function Toolbar become disabled if the function is not allowed for the current state of the telephone For example the Answer button is only enabled when a call is...

Страница 100: ...ry that is displayed on the top of the list is always the connected active call Each entry in the active call list includes the following information based upon the current state of the call Line Trun...

Страница 101: ...dule functionality the BLF DSS Tab also provides access to other telephony functions 1 4 1 1 BLF DSS Programming By default the BLF DSS view includes an entry for the user local extension Additional B...

Страница 102: ...ttons Specify the name order used on the BLF and Directory views The Preferences dialog is further defined in the Preferences section of this document The user can also change the sort order of the BL...

Страница 103: ...tab displays a set of buttons that the user has designated as speed dials Clicking on an entry in the Speed Dial list immediately generates a call to the selected number Entries are added to the Spee...

Страница 104: ...artup ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE...

Страница 105: ...tomize the desktop application user interface and operation From the Full Window mode the Preferences settings can be accessed by selecting Tools Preferences on the main menu SECTION 2 PREFERENCES MEN...

Страница 106: ...ion will be restored from a minimized state when an incoming call is received The Make top application on incoming calls applies to the Full Window mode When selected this option causes the applicatio...

Страница 107: ...each incoming call If headphones are plugged in then the ringing will be played across the headphones and not the speakers The Show confirm dialog on exit controls if a confirmation dialog is present...

Страница 108: ...tabs Selecting an entry and then pressing one of these buttons moves the entry in the desired direction The New button can be used to define a new BLF tab entry The Delete button removes the selected...

Страница 109: ...that are available within the application Only the entries that are checked are shown on the function toolbar The Move Up and Move Down buttons are used to re arrange the order of the function button...

Страница 110: ...Preferences Shortcuts The One touch transfer will initiate option specifies which action type of transfer Supervised or Immediate is initiated when the user clicks on an idle BLF button with an activ...

Страница 111: ...y digits internal station numbers are Additional digits will be ignored The Emergency Number field specifies the number dialed for emergency calls The Exception Table is used to define dial strings th...

Страница 112: ...l The Enable Voicemail Interface option controls if the voice mail functions within the application are enabled The Voicemail Pilot Number is specified if transfers to voice mail require the pilot num...

Страница 113: ...e a notification in the system tray when an incoming call is missed Check the Ignore missed calls to virtual extensions check box to avoid receiving a notification in the system tray when a call to a...

Страница 114: ...guration ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS P...

Страница 115: ...______________________________________________________________________________ Appendix A Features by License Level The following table shows the licenses available for the SL Desktop Suite and their...

Страница 116: ...evel ___________________________________________________________________________________ ___________________________________________________________________________________ Issue 1 0 SL1100 THIS PAGE...

Страница 117: ......

Страница 118: ...Desktop Suite Manual NEC Corporation Issue 1 0 SL1100...

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