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Introduction
NEC Corporatio n o f America, “NECAM”, o ffers o ne o f the
stro ngest warranty programs in the co mp uter ind ustry. This
document will fo cus o n the NECCare Standard W arranty
Program for Express5800 SigmaB lade Servers.
Warranty Registration
For efficient service, register yo ur system o nline at:
http://www.necam.com/registration
Upon receip t o f the registratio n informatio n, yo ur ne w NEC
product will be registered for NECCare Service as well as
providing yo u with product updates and pro gram informatio n.
Program Highlights
NEC Corporatio n o f America’s Standard NECCare
Maintenance and Service Warranty Program o ffers yo u the
follo wing b enefits:
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3-Years Standard Limited Warranty co verage
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3-Years On-site Next B usiness Day support after pho ne
diagno sis.
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Toll-free hard ware technical support in the co ntinental US
and Canad a, Mo nday thru Friday, 8 a-5p (local time).
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Next b usiness day response fro m time o f d ispatch. An
authorized service technician will be o n site the fo llo wing
business day o nce a service call is deemed necessary
follo wing tro uble-shooting efforts b etween the custo mer and
NECAM.
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90 days telep ho ne support for core so ftware. 1 year support
for VMWare.
Supplemental Services
NECCare Services are designed to red uce risks and protect
yo ur IT investment with the NEC Express5800 SigmaB lade
Servers thro ugh warranty and maintenance,
imp lementatio n/installation and relocatio n services.
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NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of
NECAM. If your location is outside of a NECAM authorized third party provider’s service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
