NEC NECCare Gold Express5800/320Fd, Руководство по техническому обслуживанию и ремонту

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NECCare Service 320- 8/2009
Introduction
NEC Corporatio n o f America, “NECAM”, o ffers o ne o f the
stro ngest warranty programs in the co mp uter ind ustry. This
document will fo cus o n the NECCare Standard W arranty
Program for the Express5 800/300 Series Fault Tolerant
Servers
.
Warranty Registration
For efficient service, register yo ur system o nline at:
http://www.necam.com/registration
Upon receip t o f the registratio n informatio n o f yo ur ne w NEC
product yo u will be entitled to utilize NEC’s o nline Self-
Support web site. Yo u will find such informatio n as; prod uct
updates, specific warranty co verage for yo ur product or you
can initiate technical sup port for yo ur q uestio ns all fro m o ne
location.
Program Highlights
NEC Corporatio n o f America’s NECCare Standard/300
Maintenance and Service Warranty Program o ffers yo u the
follo wing b enefits:
■
3-years Standard Limited Warranty co verage
■
3-Years Custo mer Replacement Units (CRU) parts
replacement:
♦
For tho se parts designated as CRU, NECAM will
provide a Next B usiness Day part ship ment to the
custo mer.
■
Monday-Friday, 9am-5p m (Local time) toll-free hard ware
technical p ho ne support in the USA and Canada
(Includes:
Hawa ii, Alaska and Puerto Rico )
♦
1-877 -632-0064
■
90 days telep ho ne support for core so ftware (Op erating
system, BIOS, Management So ft ware.)
■
1-Year telep ho ne support for VMWare (fro m the in itia l time
of purcha se)