NEC NEC Express5800 Series, Руководство пользователя

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SigmaBlade Gold Warranty Program
Introduction
NEC Corporatio n o f America, “NECAM”, o ffers o ne o f the
stro ngest warranty programs in the co mp uter ind ustry. This
document will fo cus o n the NECCare Gold Warranty Pro gram
for the Express5800 SigmaBlade Server
Warranty Registration
For efficient service, register yo ur system o nline at:
http://www.necam.com/registration
Upon receip t o f the registratio n informatio n o f yo ur ne w NEC
product yo u will be entitled to utilize NEC’s o nline Self-
Support web site. Yo u will find such informatio n as; prod uct
updates, specific warranty co verage for yo ur product or you
can initiate technical sup port for yo ur q uestio ns all fro m o ne
location.
Program Highlights
NEC Corporatio n o f America’s NECCare Gold Warranty
Program o ffers yo u the fo llo wing b enefits:
■
3-Years Gold W arranty coverage
■
3-Years o f Next Day On-site Repair Support, after pho ne
diagno sis
1
,
2
■
24x7 x365 toll-free hard ware technical p hone supp ort in the
continental US and Canad a
■
Next day o nsite respo nse is fro m time o f d isp atch. An
authorized service technician will be o n site the fo llo wing
day o nce a service call is deemed necessary follo wing
troub le-shoo ting efforts b etween the custo mer and
NECAM.
■
24x7 Email Alert Mo nitoring
♦
NEC Service Management so ftware is enabled and
configured to mo nitor fatal and reco verable
hard ware errors resulting in Email notificatio ns to
the systems ad ministrator and NECAM Technical
support.
1
NECAM will use commercially reasonable best efforts to provide next day on-site service. NECAM is not responsible for service
calls missed outside the control of NECAM. If your location is outside of a NECAM authorized third party provider’s service
coverage area, the response time may be longer and/or an additional travel charge may be assessed. Response times are objectives
and not guarantees. In some cases, on-site service may not be available. All service response times are contingent upon parts
availability
.
Customer must be able to sign and receive parts as requested by NEC to meet Next Day Service.
2
Sunday Hardware Repair Support dependent on part delivery.