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English-28

Troubleshooting

No picture

•฀

Make sure the signal cable is fully connected to both the monitor and the computer.

•฀

Make sure the computer’s display card is fully seated in its slot.

•฀

Do not use a DisplayPort converter adapter. This device is not supported.

•฀

Make sure both the computer and monitor power switches are in the ON position.

•฀ The฀monitor฀will฀automatically฀turn฀off฀by฀the฀“POWER฀SAVE฀TIMER”฀function฀when฀the฀“

POWER SAVE TIMER” setting 

is “ON” and continues in power save mode for 2 hours. Please touch the power key.

•฀

Make sure that a Major Supported Timings has been selected for the display card in the system being used.
(Please consult the manual for the system or display card for supported resolution and changing the settings).

•฀ Check฀the฀monitor฀and฀your฀display฀card฀with฀respect฀to฀compatibility฀and฀recommended฀settings.
•฀ Check฀the฀signal฀cable฀connector฀for฀bent฀or฀pushed-in฀pins.
•฀

Make sure the connected device outputs a signal to the monitor.

•฀ If฀the฀front฀LED฀is฀dark฀blue,฀check฀the฀status฀of฀the฀OFF฀MODE฀SETTING฀mode฀(see฀

page 15

) or HUMAN SENSING 

(see 

page 16

).

Power Key does not respond

•฀

Unplug the monitor power cable from the AC outlet to turn off and reset the monitor.

Image Persistence

•฀ Image฀persistence฀is฀when฀a฀residual฀or฀“ghost”฀image฀of฀a฀previous฀image฀remains฀visible฀on฀the฀screen.฀Unlike฀CRT฀

monitors, LCD monitors’ image persistence is not permanent, but constant images being displayed for a long period 
of time should be avoided. To alleviate image persistence, turn off the monitor for as long as the previous image was 
displayed. For example, if an image was on the monitor for one hour and a residual image remains, the monitor should 
be turned off for one hour to erase the image.

NOTE:

  

As with all personal display devices, NEC DISPLAY SOLUTIONS recommends using a moving screen saver at 
regular intervals whenever the screen is idle or turning off the monitor when not in use.

Message “OUT OF RANGE” is displayed (screen is either blank or shows rough images only)

•฀

OSD warning “OUT OF RANGE” is displayed on a rough image (pixels are missing): Either the signal clock or resolution 
is too high. Change the settings to a supported mode.

•฀

OSD warning “OUT OF RANGE” is displayed on a blank screen: The signal frequency is out of range. Change the 
settings to a supported mode.

Image is unstable, unfocused or swimming is apparent

•฀ Signal฀cable฀should฀be฀completely฀attached฀to฀the฀computer.
•฀ Use฀the฀OSD฀Image฀Adjust฀controls฀to฀focus฀and฀adjust฀the฀display฀by฀increasing฀or฀decreasing฀the฀fine฀adjustment.฀

 

When the display mode is changed, the OSD Image Adjust settings may need to be readjusted.

•฀ Check฀the฀monitor฀and฀your฀display฀card฀with฀respect฀to฀compatibility฀and฀recommended฀signal฀timings.
•฀ If฀your฀text฀is฀garbled,฀change฀the฀video฀mode฀to฀non-interlace฀and฀use฀60Hz฀refresh฀rate.

LED on monitor is not lit (

no blue or amber color can be seen

)

•฀ Power฀Switch฀should฀be฀in฀the฀ON฀position฀and฀power฀cord฀should฀be฀connected.
•฀ Increase฀LED฀BRIGHTNESS฀adjustment.

Picture is not bright

•฀ Make฀sure฀ECO฀MODE฀and฀AUTO฀BRIGHTNESS฀are฀turned฀off.
•฀ If฀the฀brightness฀fluctuates,฀make฀sure฀AUTO฀BRIGHTNESS฀is฀turned฀off.
•฀ Signal฀cable฀should฀be฀completely฀attached.
•฀ LCD฀brightness฀degradation฀occurs฀due฀to฀long-term฀usage฀or฀extreme฀cold฀conditions.
•฀ When฀using฀an฀HDMI฀input,฀please฀change฀“VIDEO฀LEVEL”.
•฀

If the brightness fluctuates, make sure DV MODE is set to STANDARD.

Display image is not sized properly 

•฀ Use฀the฀OSD฀Image฀Adjust฀controls฀to฀increase฀or฀decrease฀the฀Coarse฀adjustment.
•฀

Make sure that a Major Supported Timings has been selected for the display card in the system being used.
(Please consult the manual for the system or display card for supported resolution and changing the settings.)

•฀ When฀using฀an฀HDMI฀input,฀please฀change฀“OVER฀SCAN”.
•฀ Please฀check฀“TILE฀MATRIX”฀and฀“180°฀ROTATE”฀settings.

Содержание MultiSync EA271Q-WH

Страница 1: ...nd your model name in the label on the rear side of the monitor MODEL EA271Q EA271Q BK The regulations for this monitor applied to one of model names listed above Desktop Monitor MultiSync EA271Q User...

Страница 2: ...English 6 ControlSync English 11 Multiple monitors connection using DisplayPort English 13 Controls English 14 Using the PICTURE MODE function English 24 Specifications English 25 Features English 27...

Страница 3: ...lug Shape Region U S A Canada EU U K China Japan Voltage 120 230 230 220 100 When operating the monitor with its AC 125 240V power supply use a power supply cord that matches the power supply voltage...

Страница 4: ...pment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equip...

Страница 5: ...or may cause fall fire and electric shock If the monitor stand has been cracked or peeled If you notice any structural damage such as cracks or unnatural wobbling If the monitor has an unusual odor If...

Страница 6: ...ue adjust the brightness to a moderate setting Place a sheet of white paper next to the LCD screen for luminance reference Do not position the Contrast control to its maximum setting Use the preset Si...

Страница 7: ...USB C Port Connects with USB Type C compliant external equipment such as a computer I USB Upstream Port Type B Connects with external equipment such as a computer Please use this port to control the m...

Страница 8: ...or was shipped 1 Turn off the power for your computer 2 For a PC with DisplayPort output Connect the DisplayPort cable to the connector of the display card in your system Figure A 1 For a PC with HDMI...

Страница 9: ...will lower the sound level NOTE Adjustment of the volume control as well as the equalizer to settings other than the center position may increase the ear headphones output voltage and therefore the s...

Страница 10: ...ld the top and bottom sides of the monitor screen with your hands and adjust the tilt and swivel as desired Screen Rotation Pivot Hold the monitor on each side and turn it from landscape to portrait Y...

Страница 11: ...ting Remove Monitor Stand for Mounting To prepare the monitor for alternate mounting purposes 1 Disconnect all cables 2 Place your hands on each side of the monitor screen and lift up to the highest p...

Страница 12: ...e 4 M4 sized screws when mounting to avoid damage to the monitor and stand To fulfill the safety requirements the monitor must be mounted to an arm which guaranties the necessary stability under consi...

Страница 13: ...ng the last monitor in the chain back to the master monitor Turn off the power and disconnect the power cables for all monitors Connect the ControlSync cables then connect the power cables and then tu...

Страница 14: ...SELECTION No Yes FACTORY PRESET No Yes MENU TOOLS LANGUAGE Yes Yes OSD TURN OFF Yes Yes OSD LOCK OUT Yes Yes OSD ROTATION No Yes HOT KEY Yes Yes SIGNAL INFORMATION Yes Yes SENSOR INFORMATION Yes Yes...

Страница 15: ...information BIT RATE Maximum number of connectable monitors MST multi stream transport HBR2 Default setting 2 units HDCP contents 2 units HBR 1 unit HDCP contents 1 unit NOTE The number of monitors th...

Страница 16: ...VOLUME RIGHT key USB SELECTION 5 RESET When the OSD menu is displayed on the screen this button works as a reset command for the OSD settings When the OSD menu is not displayed on the screen this butt...

Страница 17: ...f the environment 1 1 Please refer to page 33 for full Auto Brightness information NOTE This function is disabled when DV MODE is set to DYNAMIC This function is disabled when Color Control System is...

Страница 18: ...sp best suited for basic word processing and spreadsheets MOVIE Setting that boosts dark tones best suited for movies GAMING Setting that boosts whole tones best suited for games that use vivid colorf...

Страница 19: ...red over the uniform performance of the display then UNIFORMITY should be turned off ON produces a better effect but may also reduce the CONTRAST RATIO SHARPNESS Adjusts the crispness of the image Col...

Страница 20: ...nt video source is present NONE Video input signal detection is not enabled LAST When the monitor is displaying a signal from the current source and a new secondary source is supplied to the monitor t...

Страница 21: ...ly after 2 consecutive hours in power save mode LED BRIGHTNESS Adjusts the blue LED brightness DDC CI This function turns the DDC CI function ON or OFF USB FUNCTIONALITY Selects how power through the...

Страница 22: ...ly locks out access to all OSD control functions except for Brightness Contrast and Volume To activate the OSD Lock Out function enter the OSD menu select OSD LOCK OUT then touch SELECT and RIGHT simu...

Страница 23: ...pecified in the ControlSync chart see page 12 will be copied from the master monitor to the sub monitor s CUSTOMIZE SETTING Store the current settings for easy recovery To store current settings Touch...

Страница 24: ...nd bottom monitors 180 ROTATE OFF 180 ROTATE OFF A A Monitor 1 Monitor 2 180 ROTATE ON A A Monitor 1 Monitor 2 180 ROTATE OFF TILE MATRIX ENABLE Allows one image to be displayed over multiple screens...

Страница 25: ...r DOWN key 3 The French currency unit is Euro You can adjust currency setting to Euro icon from US dollar by touching the LEFT or RIGHT key in Current setting item 4 Select CURRENCY CONVERT SETTING by...

Страница 26: ...display color gamut Suitable for use with color managed applications sRGB Standard color space used for the Internet Windows operating systems and digital cameras Recommended setting for general color...

Страница 27: ...n 1 Upstream 2 incl 1 x USB C Port Downstream 3 Downstream Port 5V 0 9 A Max USB C Port 60 W Max Upstream port applicable to USB monitor control AUDIO Audio Input STEREO Mini Jack DisplayPort Connecto...

Страница 28: ...5 Hz 1440 x 900 60 Hz 1600 x 1200 60 Hz 1680 x 1050 60 Hz 1920 x 1080 50 60 Hz 2560 x 1440 60 Hz Recommended NOTE When the selected monitor resolution is not a native panel resolution the text content...

Страница 29: ...such as matching print images UNIFORMITY This feature compensates for slight variations in the white uniformity level that may occur on the screen and improves the color and evens out the luminance u...

Страница 30: ...ving screen saver at regular intervals whenever the screen is idle or turning off the monitor when not in use Message OUT OF RANGE is displayed screen is either blank or shows rough images only OSD wa...

Страница 31: ...es infrared rays in front of the monitor ControlSync does not work Make sure the ControlSync cable is connected correctly Make sure the ControlSync cable is not in loop connection Master monitor shoul...

Страница 32: ...me with no human detected has passed You can set the notification screen at SENSOR INFORMATION see page 21 C After displaying the notification if LIGHT is set at HUMAN SENSING the monitor screen gets...

Страница 33: ...t V MONITOR Touch the LEFT RIGHT key to set V MONITOR 3 5 Touch the DOWN UP key to select MONITOR NO then set the monitor number individually The monitor located at bottom left must be 1 master monito...

Страница 34: ...DisplayPort IN DisplayPort OUT ControlSync IN ControlSync OUT Computer Master ControlSync Cable DisplayPort Cable If monitors are connected with ControlSync cables please make sure the monitor which...

Страница 35: ...2 2 Set the DARK level This is the level of brightness that the monitor will lower to when the ambient lighting level is low Make sure the room is at its darkest when setting this level Then use the...

Страница 36: ...SETUP 1 Touch MENU to show the OSD menu 2 Select MULTI PICTURE In a Picture by Picture case select Left as an adjustable screen In a Picture in Picture case select Main as an adjustable screen Exit th...

Страница 37: ...t a resolution via H RESOLUTION or V RESOLUTION see page 16 Vertical expanding Horizontal expanding 3 The image position can be moved from the center to left or right by selecting LEFT RIGHT and upwar...

Страница 38: ...n the right side with black area is reduced To enlarge the split images use the following procedures to reduce the black area and enlarge the split images 1 In case A a priority image is set to be on...

Страница 39: ...Saving mode Mode Power consumption LED color Maximum Operation 150 W Blue Normal Operation 37 W Default setting USB Audio sleeping Blue Energy Saving Mode 0 35 W Amber Off Mode 0 29 W Unlit Factory se...

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