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2. Troubleshooting 

 

 

Installation Guide (Windows Server 2016) 

86 

 

Chapter 2    Maintenance 

2.

 

Troubleshooting 

If this system does not operate as intended, check it according to the contents of 

Maintenance Guide

 before 

sending it for repair. If an item in the checklist corresponds with a problem you are experiencing, follow the 

processing instructions.   
 
 

2.1 

 

Problem at Starting OS 

[?] 

Unable to start Rapid Setup   

 

 

    If you are using an onboard RAID controller, recognizing hard disk drive may take some time. 

When this message displays, click [Exit], wait 3-4 minutes and retry Rapid Setup. 
When the problem does not solve, confirm the installation of the hard disk drive and the connection of 
the cables. 

 
 

Содержание Express5800/R120i-1M

Страница 1: ...h 1M 3rd Gen Express5800 R120h 2M R120h 2M 2nd Gen R120h 2M 3rd Gen Express5800 R120h 1E Express5800 R120h 2E Express5800 T120h Express5800 R110j 1 NEC Express Server Express5800 Series Chapter 1 Inst...

Страница 2: ...Setup flow 33 3 2 2 Requirements for Setup 34 3 2 3 Installation procedure 34 3 3 Manual Installation 44 3 3 1 Setup flow 44 3 3 2 Requirements for Setup 45 3 3 3 Installation procedure 45 3 4 Standa...

Страница 3: ...ation 80 Chapter 2 Maintenance 81 1 Failure Information 82 1 1 Collecting Event Logs 82 1 2 Collecting Configuration Information 84 1 3 Collecting User Mode Process Dump 85 1 4 Collecting Memory Dump...

Страница 4: ...rver 2016 4 Introduction Thank you for purchasing our product When using the EXPRESSBUILDER E8 10 010 05 3 81 2 see this manual before installing Windows Please read carefully the instructions and kee...

Страница 5: ...ates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drive This server is equip...

Страница 6: ...names The following models are supported by this document If not mentioned especially the contents is for all models When the contents differs by model each contents are described with model name Sup...

Страница 7: ...countries Intel Pentium and Xeon are registered trademarks of Intel Corporation of the United States Broadcom NetXtreme LiveLink Smart Load Balancing are registered trademarks or trademarks of the Br...

Страница 8: ...FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDIN...

Страница 9: ...or the Unified Extensible Firmware Interface UEFI Forum s UEFI Specifications v 2 0 and later together the UEFI Specifications only as necessary to emulate an implementation of the UEFI Specification...

Страница 10: ...oduct includes software developed by Greg Roelofs and contributors for the book PNG The Definitive Guide published by O Reilly and Associates zlib End User License Agreement zlib License zlib h interf...

Страница 11: ...s document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this document ar...

Страница 12: ...Windows OS and mass storage controllers which is supported by EXPRESSBUILDER Starter Pack 2 Flow of Windows Installation Describes the flow chart of Windows installation 3 Installing Windows Server 2...

Страница 13: ...te down the product key and keep it with other accessories Refer to the following for the installation of virtual OS If your virtualization infrastructure is Hyper V Refer to the following web site fo...

Страница 14: ...e Guide or Chapter 1 4 Details of EXPRESSBUILDER in Maintenance Guide Common Usage Remove a CD DVD and removable media from the server restart the server and press F10 key EXPRESSBUILDER during POST 1...

Страница 15: ...N8103 190 RAID Controller 2GB RAID 0 1 5 6 N8103 191 RAID Controller 4GB RAID 0 1 5 6 N8103 192 RAID Controller RAID 0 1 N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N8103 194 RAID Controller 4G...

Страница 16: ...AID 0 1 5 6 N8103 192 RAID Controller RAID 0 1 N A N A N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N A N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N A N A N8103 195 RAID Controller RAID...

Страница 17: ...GB RAID 0 1 5 6 N A N A N8103 192 RAID Controller RAID 0 1 N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N A N8103 195 RAID Controller RAID 0 1 N810...

Страница 18: ...1 5 6 N8103 192 RAID Controller RAID 0 1 N A N8103 193 RAID Controller 2GB RAID 0 1 5 6 N A N8103 194 RAID Controller 4GB RAID 0 1 5 6 N A N8103 195 RAID Controller RAID 0 1 N8103 201 RAID Controller...

Страница 19: ...ID Controller N8103 192 RAID Controller RAID 0 1 N8103 193 RAID Controller 2GB RAID 0 1 5 6 Other options N8103 196 RAID Controller 2GB RAID 0 1 5 6 N8103 197 SAS Controller N8190 163 Fibre Channel Co...

Страница 20: ...k 1 Express5800 R120i 1M R120i 2M R120i 1M R120i 2M N8104 206 Quad Port 1000BASE T LOM Card N8104 207 Dual Port 10GBASE T LOM Card N8104 208 Dual Port 10 25GBASE SFP LOM Card N8104 209 Quad Port 1000B...

Страница 21: ...ard N8104 176 Dual Port 10GBASE SFP LOM Card N A N A N8104 177 Dual Port 25GBASE SFP LOM Card N A N A N8104 178 Dual Port 1000BASE T Adapter N8104 179 Quad Port 1000BASE T Adapter N8104 180 Dual Port...

Страница 22: ...SE SFP LOM Card N8104 178 Dual Port 1000BASE T Adapter N8104 179 Quad Port 1000BASE T Adapter N8104 180 Dual Port 1000BASE T Adapter N8104 181 Quad Port 1000BASE T Adapter N8104 182 Dual Port 10GBASE...

Страница 23: ...Port 1000BASE T Adapter N8104 180 Dual Port 1000BASE T Adapter N8104 181 Quad Port 1000BASE T Adapter N8104 182 Dual Port 10GBASE T Adapter N8104 183 Dual Port 10GBASE T Adapter N8104 184 Dual Port 10...

Страница 24: ...al Port 10GBASE T LOM Card N8104 176 Dual Port 10GBASE SFP LOM Card N8104 178 Dual Port 1000BASE T Adapter N8104 179 Quad Port 1000BASE T Adapter N8104 180 Dual Port 1000BASE T Adapter N8104 181 Quad...

Страница 25: ...dows according to the following figure Important After building environment back up the setting information of the system in advance of any troubles Start Backup of system information Chapter 1 5 End...

Страница 26: ...Chapter 2 1 System Utilities in Maintenance Guide System Configuration BIOS Platform Configuration RBSU Date and time Time Zone Unspecified Time Zone R120h 1M R120h 2M R120h 1E R120h 2E T120h Change t...

Страница 27: ...n When Multiple Logical Drives Exist If you select wrong hard disk drive in Windows Server 2016 installation the setup may erase existing data unexpectedly Refer to displayed disk capacity or partitio...

Страница 28: ...n the recommended size expand the partition size or add another hard disk drive If sufficient free area cannot be allocated for the paging file perform either of the following after install Windows Sp...

Страница 29: ...400 MB or more in dynamic volume Paging files in a dynamic volume cannot be used for collecting memory dump Thus collecting memory dump fails This value is installed memory size 1 100 MB when the inst...

Страница 30: ...is 2 GB 2 048 MB and application size is 100 MB the partition size is calculated as follows 15 200MB 2 048MB x 1 5 2 048MB 400MB 100MB 20 820MB The above mentioned partition size is the minimum partit...

Страница 31: ...When installing using Manual Installation Tips When creating a partition Windows OS creates the following partitions at the top of hard disk drive Recovery Partition 450MB EFI System Partition ESP 100...

Страница 32: ...cker cannot be referenced any more The recovery password might be required at startup of the OS after the following Replacement of motherboard Change of BIOS setting Initialization of trusted platform...

Страница 33: ...hard disk drive Disconnect hard disk drives from the RAID controller that is not to be setup 3 2 1 Setup flow End of Rapid Setup 5 Backup of system information 4 Setting up for Maintenance 3 8 Instal...

Страница 34: ...D ROM Microsoft operating system installation media hereafter referred to as Windows Server 2016 DVD ROM Starter Pack Starter Pack DVD Optional or downloading from our website The Starter Pack which s...

Страница 35: ...t of EXPRESSBUILDER is set When the following screen appears click First Time Set Up Wizard When setting is completed the process proceed to step 3 For details of EXPRESSBUILDER and FIRST TIME SET UP...

Страница 36: ...available Each media supports the following file format File on a USB drive Flat ISO SMB CIFS Windows Share Flat ISO Flat a standard folder file structure ISO single ISO or UDF file Choose an OS sourc...

Страница 37: ...erted Click connect of the lower right of the screen 6 Mounted RAID controller is automatically recognized Wait until installation completes When the RAID system is not configured EXPRESSBUILDER confi...

Страница 38: ...Configuration to start installation Tips When you configure RAID system from EXPRESSBUILDER the system reboots automatically after clicking Accept Configuration After reboot EXPRESSBUILDER starts auto...

Страница 39: ...annot be changed Recovery EFI system partition Microsoft reserved partition When not choosing Use Recommended Partition the OS is installed using all area of a hard disk drive Select hard disk drive l...

Страница 40: ...cense terms Click I accept the license terms if you accept this license and then click Next Tips If a choosing installation OS screen appears the inserted OS media is different from the setting of ste...

Страница 41: ...reen appears depending on the setting of Step 7 Desktop Experience Type a password and click Finish Tips If you entered a password in step 7 this screen is not displayed After signing in installation...

Страница 42: ...ows Enter the password and press Enter key Windows Server 2016 starts Server Core Press Ctrl Alt Delete keys to unlock Tips If you entered a password in step 7 this screen is not displayed Type a new...

Страница 43: ...dard Program Package Installation to install SPP 13 Install drivers and specify detailed settings according to Chapter 1 3 5 Setup of Device Drivers 14 Confirm if Windows is activated according to Cha...

Страница 44: ...controller that is not to be setup Note Manual Installation installs OS without EXPRESSBUILDER 3 3 1 Setup flow End of Manual installation 5 Backup of system information 4 Setting up for Maintenance...

Страница 45: ...ed from a removable media device Copy and prepare the following files onto a removable media in advance Starter Pack software 010 drivers sw_raid1_driver 3 3 3 Installation procedure Note Read the pre...

Страница 46: ...ivers include DVD USB and hard disk drivers If you have a DC DVD or USB flash drive with the driver stored please insert it Note If the Windows installation media is stored in the DVD drive or the USB...

Страница 47: ...tem you want to install and click Next Options are displayed depending on the installation media you are using Tips Read the message of the screen and then choose an installation option Windows Server...

Страница 48: ...screen is displayed If the driver was loaded in steps 6 and 7 or if the onboard RAID controller is not in use proceed to step 15 If you select Load driver here the following screen will be displayed...

Страница 49: ...i a SR Gen10 RAID Controller N8103 190 193 HPE Smart Array P408i a SR Gen10 RAID Controller N8103 191 194 HPE Smart Array P816i a SR Gen10 RAID Controller N8103 195 HPE Smart Array E208i p SR Gen10 RA...

Страница 50: ...Recovery Partition EFI System Partition ESP Microsoft Reserved Partition MSR 17 Select the partition created in step 16 and then click Format Important When the following screen appears read the messa...

Страница 51: ...click Refresh When the following message appears Windows installation starts automatically The server will automatically restart after Windows Server 2016 is installed You will proceed to Windows set...

Страница 52: ...erver 2016 52 Chapter 1 Installing Windows Enter the password and press Enter key Windows Server 2016 starts Server Core Press Ctrl Alt Delete keys to unlock The password is needed to change Choose OK...

Страница 53: ...allation to install SPP 21 Install drivers and specify detailed settings according to Chapter 1 3 5 Setup of Device Drivers 22 Confirm if Windows is activated according to Chapter 1 3 6 License Authen...

Страница 54: ...essage indicated that the latest version has already been installed may be displayed proceed with the installation After that restart the server When N8104 213 215 is installed to the server Run softw...

Страница 55: ...layed proceed with the installation After that restart the server When N8104 207 210 211 is installed to the server Run software 010 drivers lan9_driver cp049988 exe on the DVD Although the message in...

Страница 56: ...Administrators privilege 2 Set the Starter Pack DVD to the drive 3 Run the start_up bat under the root folder on DVD 4 Click Integrated Installation on the menu 5 Choose Standard Program Package on th...

Страница 57: ...LO virtual media is disconnected When iLO remote console and iLO virtual media is disconnected connect again after 30 seconds or more 7 Click OK Note If the following message displayed during installi...

Страница 58: ...win seamless 4 Type the following command and then press Enter key instcmd vbs spp s D software 010 win seamless instcmd vbs spp s 5 If you had updated firmware beforehand click OK to start the insta...

Страница 59: ...g Windows Server 2016 Installation Guide Windows Server 2016 59 Chapter 1 Installing Windows 6 Click OK 7 After removing the Starter Pack DVD restart Windows Server 2016 manually SPP installation is n...

Страница 60: ...eck Maintenance Guide Note To change the LAN driver settings sign in to the system from a local console using an administrator s account Remotely changing the settings by using the operating system s...

Страница 61: ...Ethernet 1Gb 4 port 331T Adapter xx 1 N8104 180 HPE Ethernet 1Gb 2 port 361T Adapter xx 1 N8104 181 HPE Ethernet 1Gb 4 port 366T Adapter xx 1 N8104 182 HPE Ethernet 10Gb 2 port 530T Adapter xx 1 N8104...

Страница 62: ...rdware change from Control 3 5 2 Setting up LAN drivers 1 Setting link speed The transfer rate and duplex mode of the network adapter must be the same as those of the switching hub Follow the procedur...

Страница 63: ...Wake on LAN When using R120h 1E R120h 2E T120h onboard network adapters and N8104 172 175 193 194 195 206 208 with the server follow the procedure below to set it 1 Open the Device Manager 2 Expand Ne...

Страница 64: ...xe on the DVD to install the driver 3 After installing driver restart the server 3 5 5 Using RAID Controller N8103 189 190 191 192 193 194 195 196 201 237 238 For installation with the Rapid Setup or...

Страница 65: ...er 2016 enter the Product Key written on the COA Certificate of Authenticity label The COA label of Windows Server 2016 is attached to the operating system media package 3 6 1 Desktop Experience 1 Rig...

Страница 66: ...entication process according to the message When the server does not connect to the Internet go to step 5 5 Perform the license authentication by phone Go to the appropriate step according to OS insta...

Страница 67: ...ver 2016 67 Chapter 1 Installing Windows 7 Type slui and then press Enter key 8 Change the product key On the next screen type the product key 9 Right click the lower left of the screen and click Run...

Страница 68: ...dows 11 On the next screen choose your country and then click Next Get the installation ID required for license activation 12 Call the Microsoft license activation hotline and then tell your installat...

Страница 69: ...tion is performed via the Internet Type the following command and then press Enter key This completes authentication The server does not connect to the Internet Use telephone for license authenticatio...

Страница 70: ...m wizard then starts 3 Type the name of the team to create and then select the network adapter to include in the team from the Member adapters list 4 Click Additional properties 5 Specify the required...

Страница 71: ...isrupted Disable STP or configure PortFast or EdgePort to the ports About setting the network switch of the connection destination see the manual of the network switch All NICs in the team must be con...

Страница 72: ...applications Application can install using iLO remote console and iLO virtual media Tips This function supports clean installation of applications only If you re install installed application refer t...

Страница 73: ...ul interface tool needs to be installed If it is not installed some logs required for the maintenance may not be gathered If the following message displayed during installing applications click No to...

Страница 74: ...the procedures for collecting a memory dump debug information in the server Important When you restart the system to save the memory dump a message informing you that the system is short of virtual m...

Страница 75: ...e the following when specifying a dump file We recommend specifying Kernel memory dump for Write debugging information Specify a drive that has a free area of at least total size of physical memory 40...

Страница 76: ...4 Setting up for Maintenance Installation Guide Windows Server 2016 76 Chapter 1 Installing Windows 5 In Performance click Settings 6 Click the Advanced tab on the Performance Options window...

Страница 77: ...Maintenance Installation Guide Windows Server 2016 77 Chapter 1 Installing Windows 7 In Virtual memory click Change 8 Clear the Automatically manage paging file size for all drives check box and then...

Страница 78: ...file of its initial size total size of physical memory 400 MB total size of physical memory 1 100 MB when the total size is 4 TB or more or more is enough to store the dump file Make sure to specify...

Страница 79: ...dow that reported the error 1 Right click an empty area of the taskbar and then click Task Manager or press Ctrl Shift Esc keys to start Task Manager 2 Click More details 3 Click the Processes tab 4 R...

Страница 80: ...ormation After environment building back up the setting information of the system in advance of any troubles Back up system settings contained in system utility See User s Guide 2 Description on Syste...

Страница 81: ...case of trouble when operating this server 1 Failure Information Describes how to collect the failure information See this section in case of a failure 2 Troubleshooting Describes how to troubleshoot...

Страница 82: ...ted only at the request of your sales representative Important Do not reset during dumping memory or restarting the server even if the message of virtual memory shortage appears 1 1 Collecting Event L...

Страница 83: ...records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Click Save All Events As from Action menu 4...

Страница 84: ...re information or configuration Tips If a STOP error system error or stall occurs restart the system and then follow the steps below 1 Right click the left bottom of screen and click Run from the menu...

Страница 85: ...p If an error occurs the dump file will be saved to get necessary information You can specify any location for saving the diagnostic information For details see Chapter 1 4 1 Specifying Memory Dump Se...

Страница 86: ...m in the checklist corresponds with a problem you are experiencing follow the processing instructions 2 1 Problem at Starting OS Unable to start Rapid Setup If you are using an onboard RAID controller...

Страница 87: ...ivers may be required before applying Standard Program Package Refer to Chapter 1 3 4 Standard Program Package Installation for details When the problem does not solve collect log by following procedu...

Страница 88: ...When the server configures an on board RAID controller and an internal optical disk drive load the driver from a removable media Copy the following folder from Starter Pack DVD to a removable media i...

Страница 89: ...E means a drive name of removable media and this name depends on your system drvload E sw_raid1_driver ws2016_ws2019 SmartDQ inf For RAID controller N8103 189 190 191 192 193 194 195 201 237 238 Tips...

Страница 90: ...Installation Guide Windows Server 2016 90 NEC Express5800 Series Appendix 1 List of Windows Event Logs Shows a list of Windows event logs...

Страница 91: ...does not affect system operation 11 Elxfc Error The driver detected a controller error on Device RaidPortX X is any number When applying Standard Program Package This event does not affect system ope...

Страница 92: ...ntroller are loaded it is registered but does not affect system operation 129 SmartDQa Warning Reset was issued to the device Device RaidPort x x is any number While the system is running If this mess...

Страница 93: ...ectivity from the server to any external device including the cabling If no problems are found the adapter or other connectivity device may need replacement When installing an OS starting system or ap...

Страница 94: ...scription xxxxx Connectivity status changed to xxxxx for adapter in slot x port x When starting system or applying Standard Program Package This event does not affect system operation 37132 ESMCommonS...

Страница 95: ...ifferent display name depending on the LAN board When installing an OS starting system or applying Standard Program Package This event does not affect system operation 4 q57nd60a Warning xxxxx xx The...

Страница 96: ...em or applying Standard Program Package This event does not affect system operation 27 icea Warning xxxxx xx Network link is disconnected x is a different display name depending on the LAN board When...

Страница 97: ...Adapter The driver for the device detected a newer version of the NVM image than expected Please install the most recent version of the network driver x depends on the system environment When installi...

Страница 98: ...rd Program Package is applied this log will no longer be registered 101 icea Warning Intel R Ethernet Network Adapter E810 XXV 2 xxxxx PROBLEM Flow Control disabled on this interface For RDMA traffic...

Страница 99: ...ay name depending on the LAN board When SFP SFP28 module N8104 189 190 or DA cable is connected to the LAN board N8104 208 212 and the network link is down Applying Standard Program Package This event...

Страница 100: ...r Service service terminated with the following service specific error The operation completed successfully When starting system or applying Standard Program Package This event does not affect system...

Страница 101: ...dows 1534 Microsoft Windows User Profiles Service Warning Profile notification of event Create for component 2c86c843 77ae 4284 9722 27d65366543c failed error code is Not implemented When running an O...

Страница 102: ...soft Windows DeviceSetupManager Warning When running an OS for the first time or rebooting it When running an OS for the first time or rebooting it This event does not affect system operation if it is...

Страница 103: ...Revision Record Installation Guide Windows Server 2016 103 Chapter 3 Appendix Revision Record Document Number Date Notes CBZ 002473 301 00 December 2022 The first edition...

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