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4-2 Troubleshooting

On-screen error message

Description

Cause

Action

0271 Check data and time

setting

The real-time clock
time setting is incorrect.

Unusual time setup of
RTC

1. Reset Setup parameters
2. Replace Motherboard

0280 Previous boot

incomplete - Default
configuration used

The last boot is
imperfect.

Default value was set.

Reset Setup parameters

02B0 Diskette drive A error A floppy disk A error
02B1 Diskette drive B error A floppy disk B error

FDD error

Replace FDD

02B2 Incorrect Drive A type

- run SETUP

Incorrect drive A type

02B3 Incorrect Drive B type

– run SETUP

Incorrect drive B type

Incorrect settings

Reset Setup parameters

02D0 System cache error -

Cache disabled

A system cache error

1. CPU failed
2. Motherboard failed

1. CPU Exchange
2. Replace Motherboard

02D1 System Memory

exceeds the CPU's
caching limit.

The memory exceeds
the limit of the cache of
CPU.

Motherboard failed

Replace Motherboard

02F4 EISA CMOS not

write able

It cannot write in EISA
CMOS.

02F5 DMA Test Failed

DMA test error

02F6 Software NMI Failed Software NMI error
02F7 Fail-safe Timer NMI

Failed

Fail-safe Timer error

0611 IDE configuration

changed

The composition error
of IDE

0612 IDE configuration

error-device disabled

The composition device
error of IDE

0613 COM A configuration

changed

The composition error
of COM A

0614 COM A config. error-

device disabled

The composition device
error of COM A

0615 COM B configuration

changed

The composition error
of COM B

0616 COM B config. Error-

device disabled

The composition device
error of COM B

0617 Floppy configuration

changed

The composition error
of Floppy

0618 Floppy config. error -

device disabled

The composition device
error of Floppy

0619 Parallel port

configuration changed

The composition error
of Parallel port

061A Parallel port config.

error - device disabled

The composition device
error of Parallel port

0B00 Rebooted during

BIOS boot at Post
Code

The system re-started
during BIOS boot

0B01 Rebooted during OS

boot.

The system re-started
during OS boot

Содержание Express 5800

Страница 1: ... EXPRESS5800 120Mf S e r v i c e G u i d e ...

Страница 2: ......

Страница 3: ...mes and Functions of Components 3 3 Connector location 3 3 Block diagram 3 3 Cable connection list 3 4 Troubleshooting 4 1 POST Error Message List 4 1 Error Beep Codes 4 8 POST Codes 4 9 Preventive Maintenance 5 1 Periodic Maintenance 5 1 Maintenance by User 5 1 Installing Internal Optional Devices 6 1 Preparing for Installation and Removal 6 1 Power Supply Cage 6 2 Removing the Power supply unit ...

Страница 4: ...l 6 17 CD ROM Drive 6 18 Removing the CD ROM Drive 6 18 Floppy Disk Drive 6 19 Removing the FDD 6 19 FRONT Bezel 6 20 Removing the Front Bezel 6 20 Front Sub Bezel 6 21 Removing the Front Sub Bezel 6 21 Front Panel Board 6 22 Removing the Front Panel Board 6 22 Other Option Parts 6 23 Rack Mount Conversion 6 23 Maintenance Parts 7 1 Maintenance Parts List 7 1 Notes 8 1 About the Use of Screws 8 1 ...

Страница 5: ... This manual describes the maintenance work necessary for the Express5800 120Mf basic processing unit Keep this guide at hand for quick reference at any time it may be required Read the section Safety Indications first then proceed to Notes On Using The Nec Express Server ...

Страница 6: ... burns or property damage if the instruction is ignored Precautions and notices against hazards are presented with one of the following 3 symbols The individual symbols are defined as follows This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Attention This symbol indicates prohibited actions An image in the symbol illust...

Страница 7: ...LABELS The warning label is attached to components with possible danger or their vicinity in the NEC Express server to inform the user that a hazardous situation may arise when operating the server Do not take off any label or soil it If you find any label unattached almost peeled off or soiled making the warning illegible contact your sales agent ...

Страница 8: ... above conditions i Do not use the NEC Express server if any smoke odor or noise is present If smoke odor or noise is present immediately turn off the POWER switch and disconnect the power plug from the outlet then contact your sales agent sing the server in such conditions may cause a fire U Keep needles or metal objects away from the NEC Express server Do not insert needles or metal objects into...

Страница 9: ...ause a fire or a power leak Do not install the NEC Express server where you need an extension cord Use of a cord that does not meet the power specifications of the NEC Express erver may heat up the cord and cause a fire s Do not connect the power cord to an outlet that has an illegal number of onnections c The electric current exceeding the rated flow overheats the outlet which may ause a fire c I...

Страница 10: ...fire caused by a damaged cord Do not stretch the cord harness Do not pinch the power cord Do not bend the power cord Keep chemicals away from the power cord Do not twist the power cord Do not place any object on the power cord Do not bundle power cords Do not alter modify or repair the power cord Do not secure the power cord with staples or equivalents Do not use any damaged power cord Replace a d...

Страница 11: ...nect any interface cable with the power cord of the NEC Express erver plugged to a power source s Make sure to power off the NEC Express server and unplug the power cord from a power outlet before installing removing any optional internal device or connecting disconnecting any interface cable to from the server If the NEC Express server is off powered but its power cord is plugged to a power sourc...

Страница 12: ...contact your sales agent Do not disassemble the server to replace r recharge the battery by yourself o Disconnect the power plug before cleaning the NEC Express server Make sure to power off the NEC Express server and disconnect the power plug from a power outlet before cleaning or installing removing internal optional devices Touching any internal device of the NEC Express server with its power c...

Страница 13: ...s server Pet s discharges or fur may enter the NEC Express server and cause a fire or lectric shock e Do not place any object on top of the NEC Express server The NEC Express server may fall and cause property damage to the urroundings s Do not leave the NEC Express server with its CD ROM tray ejected Dust may enter the server through openings and cause malfunctions of the EC Express server Any pe...

Страница 14: ...ord from the outlet before relocating the NEC Express server You may use a software command to eject the tray or a media from the CD ROM drive or an optional device for example a DAT installed in the 5 25 inch device bay respectively Make sure that the front door is open before ejecting the tray or media with a software command Running the command when the front door is closed will cause the tray ...

Страница 15: ...tware To transfer or sell any software application that comes with the NEC Express server to a third party the following requirements must be satisfied All provided software applications must be transferred and no backup copies must be retained Transfer requirements listed in Requirements for Software Use that comes with each software application must be satisfied Software applications that are no...

Страница 16: ...nternal batteries the internal CD ROM drive the floppy disk drive and the mouse For stable operation of the NEC Express server NEC recommends you replace these components on a regular basis Consult with your sales agent for replacement or the product lives WARNING Do not remove the lithium battery The NEC Express server contains the lithium battery Do not remove the battery Placing the lithium or ...

Страница 17: ...tment is important to prevent the screen from reflecting bright lights and to make the display contents easy to see You will not be able to keep good working posture and you will feel more tired than you should if you operate a display unit without adjusting horizontal and vertical angles Adjustment of Screen Brightness and Contrast The display unit has brightness and contrast adjustment functions...

Страница 18: ...its the description If it does take the recommended measure for it 3 Check if the software required for operation of the NEC Express server is properly installed If the NEC Express server still appears to fail after you have taken the above actions consult with your sales agent immediately Take notes on lamp indications of the server and alarm indications on the display unit before consultation wh...

Страница 19: ...EC Express5800 120Mf basic processing unit The explanation is for maintenance personnel who perform site adjustment periodic inspection and repair of NEC Express5800 120Mf basic processing unit APPEARANCE External dimensions WDH mm 321 675 450 Weight kg MAX 23kg Max 44kg ...

Страница 20: ...z Input power Waveform distortion 10 The power supply itself is capable between 100 to 240 VAC however the value at the left is used as a unit specification Input current 5 3 A Apparent power 530 VA Power consumption Active power 520 W AC100V Temperature 10 to 35o C Temperature and humidity Humidity 20 to 80 RH No condensation is allowed POWER level 62 8 dB operating 60 9 dB standby Noise Sound pr...

Страница 21: ...Board RemoteWakeUp Video VRAM 640x480 1280x1024 8MB On Board RageXL FDD 3 5 2mode x1 CD ROM Standard x48 Half Height Standard CDROM 5 25 3 One for CDROM 2 slots when rack conversion Device bay 3 5 Standard 5 1 Option 5 1 Max 2HDD cages Ultra160 SCSI BP Slot Total 6slots 64bit 133MHz PCI X x1 64bit 100MHz PCI X x2 32bit 33MHz PCI x3 I O slot Hot Plug PCI No Front Serial DB9 x1 USB x1 I O interface ...

Страница 22: ...3 2 Unit Configuration NAMES AND FUNCTIONS OF COMPONENTS Please refer to the User s Guide CONNECTOR LOCATION Please refer to the User s Guide BLOCK DIAGRAM See next page ...

Страница 23: ...3 3 Unit Configuration ...

Страница 24: ...3 4 Unit Configuration CABLE CONNECTION LIST ...

Страница 25: ...board locked Unlock key switch Keyboard is locked Keyboard is locked Release Keyboard lock 0220 Monitor type does not match CMOS Run SETUP The monitor type is not consistent with the CMOS data Incorrect monitor type setting 1 Reset default values in Setup 2 Clear CMOS 0230 System RAM Failed at offset System RAM error 0231 Shadow Ram Failed at offset Shadow RAM error 0232 Extended RAM Failed at add...

Страница 26: ...otherboard 02F4 EISA CMOS not write able It cannot write in EISA CMOS 02F5 DMA Test Failed DMA test error 02F6 Software NMI Failed Software NMI error 02F7 Fail safe Timer NMI Failed Fail safe Timer error 0611 IDE configuration changed The composition error of IDE 0612 IDE configuration error device disabled The composition device error of IDE 0613 COM A configuration changed The composition error ...

Страница 27: ... for CPU 1 1 CPU 1 failed 2 Motherboard failed 1 Replace CPU 1 2 Replace Motherboard 0B51 CPU 2 with error taken off line CPU 2 was degraded due to an error detected for CPU 1 1 CPU 2 failed 2 Motherboard failed 1 Replace CPU 2 2 Replace Motherboard 0B5F Forced to use Processor with error A CPU error was detected 1 Replace CPU 2 Replace Motherboard 0B60 DIMM group 1 has been disabled A memory erro...

Страница 28: ... BMC core hardware failure A BMC device chip failure 0B83 BMC IBF or OBF check failed Access to the BMC address failed 0B8A BMC SEL area full An opening is not in the capacity of SEL 0B8B BMC progress check timeout BMC check was interrupted temporarily 0B8C BMC command access failed BMC command access failed 0B8D Could not redirect the console BMC Busy Console redirection cannot be carried out BMC...

Страница 29: ...upt The error of BMC or the data of SEL is destroyed 0B9F SEL corrupt The error of BMC or the data of SEL is destroyed BMC failed 1 Turn off AC and re start 2 Replace Motherboard 0BB0 SMBIOS SROM data read error Incorrect SROM data read 0BB1 SMBIOS SROM data checksum bad Incorrect SROM data checksum Turn off AC and replace CPU 1 1 Turn off AC and re start 2 Replace boards 0BC0 POST detected startu...

Страница 30: ...error was detected to 4th SMBus access 0BDB 4th SMBus timeout The timeout occurred to 4th SMBus access 0BDC 5th SMBus device address not acknowledged A device less answers to 5th SMBus access 0BDD 5th SMBus device Error detected The error was detected to 5th SMBus access 0BDE 5th SMBus timeout The timeout occurred to 5th SMBus access 0BE8 IPMB device address not acknowledged A device less answers ...

Страница 31: ... error is enabled Failed DIMM in group 1 was detected Replace both DIMMs 8141 DIMM group 2 with error is enabled Failed DIMM in group 2 was detected 8142 DIMM group 3 with error is enabled Failed DIMM in group 3 was detected 8150 NVRAM Cleared By Jumper NVRAM was cleared by jumper setup Incorrect jumper setting Turn off power and change the jumper setting back to its default position 8160 Mismatch...

Страница 32: ...etected Memory not installed or cannot write Check DIMM Mounting or Replace DIMM 1 3 3 1 Memory check error 1 3 4 3 DRAM test low byte error Memory address signal fault low side Replace MotherBoard or DIMM 2 2 3 1 Unjust exception test error Unjust exception Replace MotherBoard or CPU 1 2 Video configuration fails Expansion VGA BIOS memory Deployment failure Replace MotherBoard or Graphic board 1 ...

Страница 33: ...ization 1A 8237 DMA controller initialization 1C Reset Programmable Interrupt Controller 20 Test DRAM refresh 22 Test 8742 Keyboard Controller 24 Set ES segment register to 4GB 28 Autosize DRAM system BIOS stops execution here if the BIOS does not detect any usable memory DIMMs 29 Initializes the POST Memory Manager 2A Clear 8 MB base RAM 2C Base RAM failure BIOS stops execution here if entire mem...

Страница 34: ...ded memory 62 Test extended memory address lines 64 Jump to UserPatch1 66 Configure advanced cache registers 67 Quick init of all AP s early in post 68 Enable external and processor caches 69 Initialize the SMM handler 6A Display external cache size 6B Load custom defaults if required 6C Display shadow message 6E Display non disposable segments 70 Display error messages 72 Check for configuration ...

Страница 35: ...r Management 9D Initialize security engine 9E Enable hardware interrupts A0 Set time of day A2 Check key lock A4 Initialize typematic rate A8 Erase F2 prompt A9 Prepare boot AA Scan for F2 key stroke AC Print bottom message AE Clear the POST flag B0 Check POST Error B2 POST End B4 Beep once B5 End the Quiet Boot B6 Check Password B7 Configuration ACPI B9 Prepare boot BA DMI Configuration BC Clear ...

Страница 36: ...4 12 Troubleshooting ...

Страница 37: ... such as DAT 7 Check switches Check smoothness If any option is added follow the instructions for that option MAINTENANCE BY USER Request the user for maintenance of the following items No Item Frequency Remarks 1 Confirm date and time of the internal clock At restart of the system after holidays 2 Check test programs At site adjustment At error occurrence At regular check 3 Execution of test prog...

Страница 38: ...5 2 Preventive Maintenance ...

Страница 39: ...POWER switch to power off the NEC Express server the POWER lamp goes off c Unplug the power cord of the NEC Express server from a power outlet The power cord appended to the server as standard The power cord appended to the extension power unit d Remove all cables from the rear of the NEC Express server e A clearance of one to two meters must be provided around and over the NEC Express server ...

Страница 40: ...ide cover c Remove all power cables from the motherboard 5 25 inch devices floppy drive and SCSI BP NOTE Make sure not to hitch the cable when pulling out the Power supply unit d Remove the two screws on the rear side screws e Remove the two screws on the front side f Pull out the Power cage gently away from the server chassis Be careful not to force the cage out of the server or not to hook a cab...

Страница 41: ...6 3 Installing Optional Internal Devices Installing the Power supply unit CAGE Follow the removal procedure in reverse order to install the Power supply unit ...

Страница 42: ...g material gray color d Remove the FAN DC cable from the Motherboard and pull out the FAN unit REAR FAN UNIT a See the section Preparing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove the FAN DC cable from the Motherboard d Remove the lock of the rear fan unit Pull out the FAN unit Lock Installing the FAN unit Follow the removal procedure in reverse...

Страница 43: ...ft side cover c Take out the DIMM boards PCI boards and cables d Remove the screws securing the Motherboard e Take out the Motherboard carefully to avoid any damage Installing the New Motherboard Follow the removal procedure in the reverse order to mount the new motherboard Note the following points in mounting it 1 Confirm that all the cables are connected correctly no wire is caught and all the ...

Страница 44: ... select Save from the menu After that a message is displayed asking if you want to format the floppy disk Respond to the message to format the floppy disk if necessary The data backup confirmation screen appears after the format confirmation screen Press the Enter key to perform backup processing Screen image Offline Maintenance Utility Edit Display HW Logs Edit Display SW Logs Edit Display HW Eve...

Страница 45: ...tility Edit Display HW Logs Edit Display SW Logs Edit Display HW Event Logs Display BIOS Setup Information Display System Information Manage System Information Set Remote Maintenance Information Help Exit Manage System Information Save Menu for Maintenance Persons Exit d Do not care about a notice displayed and press the Enter key The system asks you to enter the password Enter the password as sho...

Страница 46: ...Exit ESC g Press the Enter key when the following confirmation screen appears After that the NVRAM information is loaded from the floppy disk Restore at replacement of the mother board The restore processing is in progress Wait until the processing is completed Execute Enter Cancel ESC h The screen displays restoration results as shown below The following is an image screen which may be different ...

Страница 47: ...creen image Offline Maintenance Utility Offline Maintenance Utility Manage System Information Execute the Offline Maintenance Utility Set Remote Maintenance Information Return to the Custom Setup Menu Manage System Information Save Menu for Maintenance Persons Exit d Do not care about a notice displayed and press the Enter key The system asks you to enter the password Enter the password as shown b...

Страница 48: ...ing must be changed FR Number Serial Number Cabinet information Model Cabinet type Cabinet model number Cabinet ID Cabinet attribute 120Me 07 856 060230 001 00 05 06 i Return to the screen in step 6 move the cursor to Update and press the Enter key When the confirmation screen shown below appears press the Enter key again Update Product Cabinet Information Do you want to update the product cabinet...

Страница 49: ...s CPUs memory boards PCI boards etc The following procedure explains how to remove a heat sink Please DO NOT pull up straight to draw out a heat sink If it is removed that way CPU may be taken out with heat sink 1 When removing retention use a minus driver or the tool only for removal of a clip hook on a hole and remove 2 Remove the retention 3 Please turn the heat sink to the right and left light...

Страница 50: ...fixed screws as well e Take out the Motherboard carefully so as to avoid damaging it Be sure to respect the specified order when removing components When you remove a motherboard first remove CPUs and heat sinks a total of eight screws before removing retention modules Refer to the following page ...

Страница 51: ... the newly installed motherboard please use the new cool sheet appended to mother board set Moreover please remove the old cool sheet of the heat sink with a driver etc CPU socket Retention module Retention module Please remove the old cool sheet of the heat sink with a driver etc Heat Sink ...

Страница 52: ...e not pressed install all connectors etc b Do not bend the spring for EMI and a gasket c Use clamps to connect cables after Motherboard is installed d Follow the instructions below to attach a Heat Sink The Retention module can be removed by using a minus driver or the removing clip tool Socket with dust cover sponge removed Lever 1 Pull up the lever 3 Push the lever back down and fix a processor ...

Страница 53: ...e other side of retention module 4 Position the heat sink on the processor and hook it on one side of the retention module Caution When removing the retention hook the hole designated by the arrow on the picture left using a thin minus driver or a tool ...

Страница 54: ...D Removing the SCSI B P a See the section Preparing for Installation and Removal described earlier to prepare b Pull out all hard disks c Remove the left side cover d Remove the cable for SCSI B P e Remove five screws and pull out the disk cage gently away from the server chassis ...

Страница 55: ...l Devices f Remove four screws and remove the SCSI B P with SAF TE board gently away from the disk cage SAF TE board SCSI B P Installing the SCSI Back Panel Follow the removal procedure in reverse order to install the SCSI Back Panel ...

Страница 56: ...Preparing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove all cables connected to the CD ROM drive d Remove four screws in front of the case and pull out the CD ROM bracket gently away from the server e Remove all screws on the side of the CD ROM drive ...

Страница 57: ... section Preparing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove all cables connected to the FDD d Remove two screws in front of the case and pull out the CD ROM bracket gently away from the server e Remove all screws from the FDD bracket ...

Страница 58: ...6 20 Installing Optional Internal Devices FRONT BEZEL Removing the Front Bezel a Open the front bezel b Use pliers to draw out the pins in the upper and lower corners on the right side of the server ...

Страница 59: ...emoving the Front Sub Bezel a See the section Preparing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove the lock of the front sub bezel d After shifting the front sub bezel up pull it toward you and remove it Lock ...

Страница 60: ...ANEL BOARD Removing the Front Panel Board a See the section Preparing for Installation and Removal described earlier to prepare b Remove the left side cover c Remove all cables on the front panel board d Remove the four screws on the front panel board ...

Страница 61: ...Devices OTHER OPTION PARTS Refer to the User s Guide shipped with the option part or Basic Processing Unit RACK MOUNT CONVERSION Express5800 120Mf can be converted to a rack mount system Refer to the User s Guide shipped with the server ...

Страница 62: ...6 24 Installing Optional Internal Devices ...

Страница 63: ...20000 120ME REAR FAN ASSY QTY 2 6865330000 FRONT CPU HDD CAGE1 FAN QTY 1 6865340000 FRONT PCI HDD CAGE2 FAN QTY 2 6865360000 CPU PCI DUCT FAN HOLDER ASSY 6865370000 700W POWER SUPPLY CAGE 6869560000 FAN CBL ASSY 120ME 313 01517 000 REDUNDANT PSU 350W KIT 6842330000 120LF FRONT BEZEL 6842320000 120LF FRONT DOOR 6842340000 120LF TOWER FOOT 6786020200 FDD D353M3D R69 4010 W FR BEZ 856 850222 001A CDR...

Страница 64: ...LSI 518 2 CH 320 2 1L19 6891630000 BBU FOR LSI RAID CARD 320 2 6865270000 MEM 128MB M374S1723DTS C7A 6829240100 ADAPTEC AHA29160 64BIT NEW LAT 1301630000 ADAPTEC AHA 2944UW FOR SERVERS 154 01504 000 INTEL 1000BASE SX ADAPT BOARD 6893180000 LAN PRO1000XT PWLA8490XT INTEL 6893660000 EMULEX LP952L F2 2GBIT 6892800000 DVDR SR8588 BNN MATSUSH FW7Z16 6872100200 DAT DDS4 ELEPHANT EARS FW 02N9 6856880300 ...

Страница 65: ...Unit are different from those for installing a hard disk a floppy disk drive or a 5 25 inch device When a screw is already attached to the option part always use the screw that comes with the device TRANSPORTING THE UNIT When transporting the Basic Processing Unit use the package box of the exclusive use When using another box use some buffering material to defend it against the impact At least th...

Страница 66: ...8 2 Notes ...

Страница 67: ...xx ...

Страница 68: ... ...

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