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NEC Electra Ellte IPK II, Руководство пользователя

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32

AUTOMATIC CALL DISTRIBUTION (ACD)

Agent Log In

To log in:

1.

Press the 

ACD LOG IN/LOG OUT

 key (Service Code 752: 

*

10).

- OR -

Press the 

Speaker

 key and dial the 

Log In

 service code (Default 

*

5).

2.

Dial the log in code (up to 20 digits).

Note:

This step is not required if the ID code is disabled.

AIC Agent Log In

To log in:

1.

Press the 

ACD LOG IN/LOG OUT

 key (Service Code 752: 

*

10).

- OR -

Press the 

Speaker

 key and dial the 

AIC Log In

 service code - 

not assigned at default.

2.

Dial the log in code (up to 20 digits).

Note:

This step is not required if the ID code is disabled.

3.

Dial the Agent Identity Code (AIC) (up to four digits).

Note:

The ACD LOG IN/LOG OUT key lights.

All manuals and user guides at all-guides.com

Содержание Electra Ellte IPK II

Страница 1: ...g and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly All manuals and user guides at all guides com a l l g u i d e s c o m ...

Страница 2: ...All manuals and user guides at all guides com ...

Страница 3: ...Multiline Telephone User Guide All manuals and user guides at all guides com ...

Страница 4: ...All manuals and user guides at all guides com ...

Страница 5: ...xtension CAR VE Key 4 Voice Announce Calls 4 Camp on Call Waiting 5 Off Hook Signaling 5 PLACING CALLS 5 Internal Calls 5 Outside Calls 6 Trunk Queuing 6 Last CO PBX Number Redial 6 Speed Dial System Group Station 7 MICROPHONE CONTROL 9 SPEAKERPHONE CALLS 9 GROUP LISTEN 9 HOLDING CALLS 10 All manuals and user guides at all guides com ...

Страница 6: ... Override 16 Department Step Call 16 Voice Over 17 CO PBX DIALING OPTIONS 18 Save Number Dialed 18 Memo Dial 19 Repeat Redial 20 Caller ID 21 Answer 21 Temporary Memory 21 CALL PICKUP 22 Group Call Pickup 22 Directed Call Pickup 23 PAGING 23 Meet Me Answer 24 BACKGROUND MUSIC 25 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Страница 7: ...TIC CALL DISTRIBUTION ACD 32 Agent Log In 32 AIC Agent Log In 32 Multiple AIC Agent Log In 33 Rest Mode 34 Queue Status Display 34 Answering a Call Using a Headset 35 Using the Headset with Automatic Answer for ACD Agents 35 STATION SPEED DIAL DIAL ACCESS 36 LINE KEYS PROGRAMMABLE FUNCTION KEYS 37 Function Numbers 38 Character Entry 42 All manuals and user guides at all guides com ...

Страница 8: ...THIS PAGE INTENTIONALLY LEFT BLANK All manuals and user guides at all guides com ...

Страница 9: ...r LCD Display 12 Message Key MSG 3 Dialpad Dedicated Function Keys 8 Hookswitch 13 MIC Key 4 Microphone 9 Headset Jack 5 Volume Control 10 Soft Keys 8 Button Display 16 Button Display 8 Button Non Display 9 10 4 2 5 9 1 8 6 2 1 3 5 8 3 4 1 9 7 6 10 2 5 4 3 6 11 12 13 13 13 11 12 11 12 8 7 All manuals and user guides at all guides com ...

Страница 10: ...Dialpad Dedicated Function Keys 8 Hookswitch 13 MIC Key 4 Microphone 9 Built in Headset Jack 5 Volume Control 10 Softkeys 32 Button Display with 16 DSS BLF One Touch Keys 16 Button Multiline Liquid Display 10 5 4 5 7 9 1 6 2 1 3 6 9 8 3 4 11 12 13 13 11 12 8 7 10 2 all rows All manuals and user guides at all guides com ...

Страница 11: ...sion key has been assigned to all multiline telephones P All access codes listed are standard some may vary based on system assignment P Access to many features is based on system assignments Not all features may be available from your telephone P Telephones equipped with displays will provide useful call processing information such as digits dialed recall indications feature confirmation etc All ...

Страница 12: ...ary station Ringing Calls To A Second Incoming Extension CAR VE Key 1 Lift the handset 2 Converse Note 1 A Second Incoming Extension key must be assigned to appear and ring Note 2 A Line key must be available to answer an incoming outside call Voice Announce Calls 1 Ensure the MIC LED is lit 2 Adjust the Speaker volume W or V as needed 3 Respond handsfree Note The handset may be used at any time d...

Страница 13: ... the flashing Line key or Conf key to return to the first call PLACING CALLS Internal Calls 1 Lift the handset 2 Dial a station number or 0 for the attendant OR Press the Programmable Function Key programmed for Direct Station Select 3 Voice announce after the tone burst or wait for the ringing call to be answered Note 1 When calling a multiline telephone dialing 1 after the station number will ch...

Страница 14: ...751 35 2 Replace the handset Note When a line is available your telephone will ring lift the handset and place the call Last CO PBX Number Redial 1 Without lifting the handset press the Redial key The last dialed number is displayed 2 To redial the last number press OR Search for the desired number from the Redial List by pressing the Redial softkey or Volume Up or Volume Down keys 3 Lift the hand...

Страница 15: ...Trunk Group Routing selects the trunk for the call The system may optionally select a specific Trunk Group for the call Note 3 If you have a DSS Console you may be able to press a DSS Console key to chain to a stored number To dial a System Speed dialing number 1 Press the Speaker key 2 Dial 2 default Service Code OR Press the Redial key OR Press the System Speed Dialing key Service Code 751 27 No...

Страница 16: ...OR Press the Redial key OR Press the Group Speed Dialing key Service Code 751 28 Note To preselect press a line key in step 1 instead of Speaker 3 Dial the Group Speed Dial buffer number none at default The stored number dials out Note 1 Initially there are no Group Speed Dial buffers assigned Note 2 Unless you preselect Trunk Group Routing selects the trunk for the call The system may optionally ...

Страница 17: ...onitor a call press the Speaker key the LED lights and replace the handset GROUP LISTEN To initiate Group Listen 1 Place or answer call using the handset 2 Press Speaker twice but do not hang up Note 1 Speaker flashes slowly Note 2 You can talk to the caller through your handset Your co workers hear your caller s voice over your telephone s speaker Note 3 When you press Speaker once you turn your ...

Страница 18: ...the transferring station Note 2 To return to the original party press the flashing Line key or Conf key Note 3 A Programmable Function Key may be assigned for DSS System Hold Exclusive Hold With a call in progress 1 Press Hold With a call in progress 1 Press the Exclusive Hold key Service Code 751 45 Using Manual Dial Using Direct Station Selection DSS With a call in progress 1 Press the Transfer ...

Страница 19: ...Dial the extension you want to add OR Access outside call Note To get the outside call you can either press a line key or dial a trunk trunk group access code 4 When called party answers press Conference key twice Note If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 5 Repeat steps 2 4 to add more parties All manuals and user guides at all gui...

Страница 20: ... call will recall to you OR 1 Press the Transfer key 2 Dial 6 and the Park orbit 01 64 Note If you hear busy tone the orbit is busy Try another orbit 3 Use Paging to announce call 4 Press Speaker to hang up Note If not picked up the call will recall to you To pick up a parked call 1 Lift the handset 2 Press the Park key Service Code 752 04 orbit OR 1 Press the Speaker key 2 Dial 6 and the Park orb...

Страница 21: ...one the orbit is busy Proceed to step 3 3 Dial Note Program 20 11 27 must be enabled in the Multiline Terminal s Class of Service 4 Press Speaker to hang up Note If not picked up the call will recall to you OR 1 Press the Hold or Transfer Key 2 Press the DSS BLF key programmed as 6 The park location will be displayed in the LCD 3 Press Speaker to hang up All manuals and user guides at all guides c...

Страница 22: ...not busy the Callback goes through after your co worker uses their telephone for the first time Note 2 If you have Callback Automatic Answer you automatically place a call to the formerly busy extension when you lift the handset If you do not have Callback Automatic Answer you must press the ringing line appearance to place the call To cancel a Callback 1 Press idle Speaker key and dial 770 OR Pre...

Страница 23: ... called extension does not answer dial 0 or press your Message Waiting key to automatically leave them a message To cancel all your Messages Waiting Note This includes messages you have left for other extensions and messages other extension have left for you 1 Press the Speaker key 2 Dial 773 3 Hang up To cancel the Messages Waiting you have left at a specific extension 1 Press the Speaker key 2 D...

Страница 24: ... extension hears Call Alert Notification To answer Tone Override 1 Receive Tone Override 2 Press the Hold key and talk with the party Department Step Call To make a Step Call 1 Place a call to a busy Department Group member OR Place a call to a Department Group pilot number 2 Dial Department Step Code 2 to call the next available Department Group member 3 Repeat step 2 to call other Department Gro...

Страница 25: ... Note You can only respond if you have a Voice Over key 1 Press the Voice Over key Service Code 751 48 Note The Voice Over key lights steadily green and you can talk to the interrupting party To return to your original call 1 Press the Voice Over key Note 1 Your Voice Over key flashes red when you are talking to your original call Note 2 To switch between your original call and the interrupting pa...

Страница 26: ...d number 1 Press an idle trunk line key Note This selects a specific trunk for the call 2 Press the Save Number Dialed key Service Code 751 30 Note The stored number dials out OR 1 Press the Speaker key 2 Dial 715 Note 1 Save Number Dialed automatically selects a trunk from the same group as your original call Note 2 The stored number dials out All manuals and user guides at all guides com a l l g...

Страница 27: ...the Memo Dial key Service Code 751 31 3 Press the Speaker key OR Press a configured line key Note The stored number dials out To check to see the stored Memo Dial number 1 Do not lift the handset 2 Press Memo Dial key Service Code 751 31 Note The stored number displays 3 Press Exit to return to the main LCD screen To cancel erase a stored Memo Dial number 1 Press the Speaker key 2 Press the Memo D...

Страница 28: ... the system to redial 3 Press Speaker to hang up Note 1 The system periodically redials the call Note 2 System programming determines the waiting time and the number of redial attempts 4 Lift the handset when called party answers Note When using trunks with answer supervision the Repeat Redial feature will automatically cancel To cancel Repeat Redial 1 Press the Feature key 2 Press the Redial key ...

Страница 29: ...ll show CHECK LIST 1 Press the Call History key Service Code 751 08 or press the LIST Softkey and CID Note The last addition to the list is displayed 2 Press the ARROW DOWN softkey to scroll through the list of numbers in memory 3 Press the DEL softkey to delete the entry and scroll to the next entry 4 The Call History key will remain on as long as entries remain in memory 5 To place a call back t...

Страница 30: ...pick up Ring Group calls To answer a call ringing a telephone in another Pickup Group when you do not know the group number 1 Pick up the handset or press the Speaker key 2 Press the Group Call Pickup key Service Code 751 25 OR Dial 769 To answer a call ringing a telephone in another Pickup Group when you know the group number 1 Pick up the handset or press the Speaker key 2 Press Group Call Picku...

Страница 31: ... Service Code 751 21 01 64 for zones 00 for All Call OR 1 Press the Speaker key or lift the handset 2 Dial 701 and the Paging Zone number 0 9 or 00 64 Note Dialing 0 or 00 calls All Call Internal Paging 3 Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Note 1 Display indicates the Combined Paging as an External Page Note 2 If the Internal Page Zone is busy or if t...

Страница 32: ...d Paging as an External Page Note 2 If the Internal Page Zone is busy or if there are no extensions in a page group the page may be announced as an External Page only 3 Make announcement Meet Me Answer To join a Meet Me Internal Page 1 Press the Speaker key or pick up the handset 2 Dial 763 if your extension is in the zone called OR Dial 764 and the zone number if your extension is not in the zone...

Страница 33: ...hang up CALL FORWARDING All Calls CF A To set Call Forward Immediate at a forwarding station 1 Pick up the handset or press the Speaker key 2 Dial the Call Forward Immediate Service Code default 741 OR Press the Call Forwarding Programmable Function Key Service Code 751 10 3 Dial 1 Set 4 Dial the destination extension or off premise number 5 Press the Speaker key or hang up Note Your Call Forwardi...

Страница 34: ...up Note Your Call Forwarding Programmable Function Key goes off Call Forward Busy No Answer B NA To set Call Forward Busy No Answer at a forwarding station 1 Pick up the handset or press the Speaker key 2 Dial the Call Forward Busy No Answer Service Code default 744 OR Press the Call Forwarding Programmable Function Key Service Code 751 13 3 Dial 1 Set 4 Dial the destination extension or off premi...

Страница 35: ...r press the Speaker key 2 Dial the Call Forward Both Ring Service Code default 745 OR Press the Call Forwarding Programmable Function Key Service Code 751 14 3 Dial 1 Set 4 Dial the destination extension number 5 Press the Speaker key or hang up To cancel Call Forward Both Ring at a forwarding station 1 Pick up the handset or press the Speaker key 2 Dial the Call Forward Both Ring Service Code def...

Страница 36: ... the time in 24 hour format 5 Press Speaker to hang up Note 1 Intercom calls to extensions with Selectable Display Messaging set will receive a DND signal and receive the display message on their telephone s display instead of ringing the extension Note 2 To allow calls to ring through and have the message displayed on the calling extension s display cancel DND by pressing DND 0 To cancel a messag...

Страница 37: ...e extension to be swapped with or relocated to 5 When successfully completed confirmation tone will be heard and the display will show completed 6 Press the Speaker key twice CODE RESTRICTION DIAL BLOCK To set Dial Block 1 Press the Speaker key 2 Dial 600 default 3 Dial the 4 digit Dial Block Code user defined 4 Dial 1 Note Confirmation tone is heard 5 Press the Speaker key to hang up All manuals ...

Страница 38: ...tside caller cannot hear the Account Code digits you enter You can use this procedure if your system has Optional Account Codes enabled You may also be able to use this procedure for incoming calls 1 Dial OR Press your Account Code key Service Code 751 code 50 2 Dial your Account Code 1 16 digits using 0 9 and Note If Account Codes are hidden each digit you dial will show an character on the telep...

Страница 39: ...utside call Note You can access a trunk by pressing a line key or dialing a code except 9 2 Dial OR Press your Account Code key Service Code 751 code 50 3 Dial your Account Code 1 16 digits using 0 9 and Note If you make an incorrect entry your system may automatically alert the operator If Account Codes are hidden each digit you dial will show an character on the telephone s display 4 Dial OR Pre...

Страница 40: ...ot required if the ID code is disabled AIC Agent Log In To log in 1 Press the ACD LOG IN LOG OUT key Service Code 752 10 OR Press the Speaker key and dial the AIC Log In service code not assigned at default 2 Dial the log in code up to 20 digits Note This step is not required if the ID code is disabled 3 Dial the Agent Identity Code AIC up to four digits Note The ACD LOG IN LOG OUT key lights All ...

Страница 41: ...te The ACD LOG IN LOG OUT key lights 4 Repeat steps 3 and 4 Note This step is not required if only using two AIC log ins To log out for single or multiple agent AIC log ins Note All AIC log ins become logged out 1 Press the ACD LOG IN LOG OUT key Service Code 752 10 1 to accept 2 Press the Speaker key and dial the AIC Log In service code not assigned at default Note The ACD LOG IN LOG OUT key goes...

Страница 42: ...oup 1 From an idle state press the Queue Status Display key Service Code 752 19 Note 1 The display indicates the number of calls in queue the trunk name and the length of time the call has been waiting Note 2 When the Queue Status Display key is pressed the queue status of the extension s group is displayed When the extension is not in an ACD group the Queue Status of group 1 is displayed instead ...

Страница 43: ... the telephone to idle until the timer expires again Answering a Call Using a Headset 1 Press the Headset key to answer 2 Converse 3 Press the Headset key to hang up Using the Headset with Automatic Answer for ACD Agents 1 With the multiline terminal in an idle state press the Feature key 2 Press the HEADSET key Service Code 751 05 Note 1 The Headset key blinks when Automatic Headset is activated ...

Страница 44: ...p to 24 digits Note Valid entries are 0 9 and To enter a pause press MIC To store a Flash press Recall 6 Press Hold 7 Enter the name associated with the Speed Dialing number display telephones only Key for Entering Names Use this keypad digit When you want to 1 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O...

Страница 45: ... up Note 1 Service Code 00 will erase the function from the key Note 2 In some cases the Hold key needs to be pressed before pressing the Speaker key Accepts an entry only required if two letters on the same key are needed ex TOM Pressing again Space Conf Clears the character entry one character at a time used when entering the Name Exit Clears all the entries from the point of the flashing cursor...

Страница 46: ...r Key 07 Conference Key 08 Incoming Call Log 09 Day Night Mode Switch Mode number 1 8 10 Call Forward Immediate 11 Call Forward Busy 12 Call Forward No Answer 13 Call Forward Busy No Answer 14 Call Forward Both Ring 15 Follow Me 16 Not Used 17 Not Used 18 Text Message Setup Message Numbers 01 20 19 External Group Paging External Paging Number 1 8 20 External All Call Paging 21 Internal Group Pagin...

Страница 47: ...t Redial 30 Saved Number Redial 31 Memo Dial 32 Meet Me Conference 33 Override Off Hook Signaling 34 Break In 35 Camp On 36 Step Call 37 DND FWD Override Call 38 Message Waiting 39 Room Monitoring 40 Handset Transmission Cutoff 41 Buzzer Extension Number 42 Boss Secretary Call Extension Number 43 Series Call 44 Common Hold 45 Exclusive Function Number List 1 Normal Function Code 00 99 Service Code...

Страница 48: ... 55 Extension Name Change 56 General Purpose LED Operation 57 General Purpose LED Indication 58 Automatic Transfer at Department Group Call Extension Group Number 1 8 or 01 64 59 Delayed Transfer at Department Group Call Extension Group Number 1 8 or 01 64 60 DND at Department Group Call Extension Group Number 1 8 or 01 64 61 Not Used 63 Outgoing Call Without Caller ID ISDN 64 Not Used 65 Not Used...

Страница 49: ...8 Conversation Recording Voice Mail 79 Automated Attendant In Skin Extension Number or Pilot Number 80 Tandem Ringing 1 Set 0 Cancel Extension Number to Tandem Ring 81 Automatic Transfer to Transfer Key Trunk Line No 001 200 82 Dterm IP Call Log 83 Conversation Recording Function VMSU 0 Pause 1 Re recording 2 Address 3 Erase 4 Urgent Page 84 Drop Key 85 Directory Dialing Function Number List 1 Nor...

Страница 50: ...2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t v 8 9 Enter characters W Z w z 9 0 Accepts an entry only required if two letters on the same key are needed ex TOM Pressing again Space Function Number List 1 Normal Function Code 00 99 Service Code 751 Function Number Function ...

Страница 51: ...the entries from the point of the flashing cursor and to the right used when entering the Number this clears both the number and name Key for Entering Names When entering names refer to this chart Use this keypad digit When you want to All manuals and user guides at all guides com a l l g u i d e s c o m ...

Страница 52: ...44 Notes All manuals and user guides at all guides com ...

Страница 53: ...All manuals and user guides at all guides com ...

Страница 54: ...rior notice at the sole discretion of NEC Unified Solutions Inc Electra Elite is a registered trademark of NEC America Inc Document Revision 2 For more information contact NEC Unified Solutions Inc 6555 N State Highway 161 Irving TX 75039 2402 www necunified com All manuals and user guides at all guides com ...

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