NCR Orderman Base Station 4, Руководство пользователя

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NCR Orderman Base Station4 User Manual V01.10 Troubleshooting
Orderman GmbH (Part of NCR Corporation) 22
7 Troubleshooting
7.1 Troubleshooting and corrective actions
Error Possible cause Possible solution
Cannot connect to Orderman
radio network No network connection from
NCR Orderman Base Station4 to
host system Check the cables and power supply
to the OMB4
Range exceeded Change position of the OMB4
accordingly
Radio interference (other
Orderman radio network) Change radio channel
Network configuration was
changed Check/change network configuration
Very long transmission times on
the radio path Radio interference from other
devices (baby monitor, handheld
radio transmitter, remote control,
etc.)
NCR Orderman Base Station status indicator
Pink
Not connected to network
There is no network connection
to the NCR Orderman Base
Station4 Check the OMB4 network cable
Yellow
Warning
A OMB4 is not available. Can
have the following causes:

Grouping is incorrect

Connection to the
OMB4 is interrupted (in
this case at least all
other OMB4s will show
a yellow status indicator
as well)

The OMB4 has
detected a radio based
disturbance on its radio
channel.
The installation should be checked
with System Center 2.
Check the Grouping setting inside
System Center 2.
Check if there are any other radio
signals on a similar frequency.
Host system is switched off or
network problem at host.
Check firewall settings.
Red
Error
Error in configuration

System Center 2.0

Check the status of the OMB4 in
the System Center 2.0

Eliminate error in configuration

Reset the OMB4 in the System
Center 2.0

Run a factory reset in the
System Center 2.0

OMB4

Run a factory reset by pressing
the Reset button on the OMB4
Hardware is defective Send the unit to the service
department