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X550 User Guide

Page 41

Warranty and Troubleshooting

You can download the applicable hardware warranty for your region by visiting the
Download center in the Support section of the NComputing website at

www.ncomputing.com

. Refer to the following troubleshooting tips and the online

NComputing knowledge base in case you encounter issues with your installation.

Error message: “Station x. stopped!”

This message appears on the access device when the station is not yet logged in or has
logged off.

I can’t connect to the host PC

Make sure the access device’s cable is connected to the host PC, the host PC is running
and the X550 card has been registered.

Checking that the X550 PCI Card and software is installed correctly

Open the control panel and then open the “System” item. Select the “Hardware” tab and
open the “Multifunction adapters” item. You can check the installation status of the
drivers here.

For more troubleshooting information visit the NComputing knowledge base in
the support section of the NComputing website at www.ncomputing.com

Содержание X550

Страница 1: ...19 08 X550 X550 X550 X550 Desktop Virtualization Kit Desktop Virtualization Kit Desktop Virtualization Kit Desktop Virtualization Kit with vSpace with vSpace with vSpace with vSpace User Guide User Gu...

Страница 2: ...License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained in these documents is very important The EULA and TOU...

Страница 3: ...Install the Hardware 9 Install the X550 PCI Card 9 Connect Peripheral Devices 11 Install the NComputing vSpace Software 12 Product Registration 18 Online Registration 20 Offline Registration 21 Unins...

Страница 4: ...dity Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery Please keep the product away from any items which have strong magnetic pr...

Страница 5: ...ipment off and on the user is encouraged to try and correct the interference by one or the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment a...

Страница 6: ...Guide Page 6 MIC Certification Information X550 PCI Card 1 NComputing X series X550 2 3 4 NCC X550 B XD2 Access Device 1 NComputing X series XD2 2 3 4 NCC XD2 B B X550 PCI Card XD2 Access Device FTP...

Страница 7: ...XD2 access devices through a standard Category 5e or shielded Category 6 cable sold separately Each XD2 connects to each user s keyboard monitor mouse and speakers All these components work together t...

Страница 8: ...tor supporting 800x600 1024x768 1280x1024 or 1440x900 resolution Optional speakers or headphones Optional USB devices and USB cables connect directly to host PC and can be assigned to each station via...

Страница 9: ...ted and all devices viewable in the OS device manager are working properly Also check to be sure your package includes one X550 PCI card five XD2 devices the vSpace installation CD and ten monitor mou...

Страница 10: ...pecific to your PC Note The X550 is a full height PCI card Optional installation of a second X550 card If the system has a second available PCI slot and you wish to use a second X550 kit insert the se...

Страница 11: ...10 meters WARNING You must NOT attach any Ethernet networking equipment such as a hub switch or router between the access device and the PCI card The signals being sent from the X550 PCI card to the X...

Страница 12: ...ler does not automatically launch go to My Computer open the CD drive icon and manually start the Install exe application At the installation screen click on the Install vSpace for X series button Bef...

Страница 13: ...Next button Read the antivirus and firewall warning screen follow the applicable instructions and click on the Next button At the software license screen read the vSpace software end user license agre...

Страница 14: ...nation Location screen you can choose to install vSpace in the the default location or you can navigate to a different location and install vSpace there When you are finished click on the Next button...

Страница 15: ...be displayed If this is the first time vSpace has been installed on this system the Create sys info file will appear on the screen Unless it is requested by support we recommend you leave the box unc...

Страница 16: ...een You can right click and select New User to add each desired individual user account When you are finished adding users close the Local Users and Groups utility and you will be brought back to fini...

Страница 17: ...X550 User Guide Page 17 Note You must reboot the computer before you can use the vSpace software or the access devices connected to the host PC...

Страница 18: ...the card s trial license to expire will not prevent you from registering the card You can always launch the vSpace Registration application from the PC s main screen via Start All Programs vSpace vSpa...

Страница 19: ...Collecting information about your system screen enter the name of the person that will be maintaining the vSpace software on this system You must also enter the person s company select a location coun...

Страница 20: ...stration skip ahead to that section Online Registration When you select to register online the screen presented allows you to select what serial number s to register The window provides a list of X550...

Страница 21: ...led to registration ncomputing com Once a matching registration file has been emailed back you will restart the vSpace Registration program and point the application to the location where you have sto...

Страница 22: ...chosen for registration Confirm that the information is correct and click on the Next button to complete the process In the next screen you select where to store the file that must be emailed to NCom...

Страница 23: ...ion information reached NComputing If the registration system determines that the file is valid and that the X550 is entitled to be activated you will receive an email within the next 2 or 3 minutes w...

Страница 24: ...day time limit from the PCI card s Click on the Finish button to complete the offline registration process Uninstallation and Reinstallation To uninstall the vSpace software select Uninstall vSpace f...

Страница 25: ...ned up for extended maintenance Note If the Enter Password window appears enter the administrator password Click the Options button to select whether to you want the update done right now or if you wo...

Страница 26: ...options button to select save update program to disk the update will be saved to disk for you to apply later 2 if you didn t use the options button to modify the standard behavior installation of the...

Страница 27: ...stem tray Other vSpace options available from a right click on the system tray icon are Station Information tells you about the station where logged in Send Message to other vSpace users on this syste...

Страница 28: ...reboot screen Select No and the selected Disable Enable action will take place after the next normal reboot time WARNING SELECTING Yes WILL IMMEDIATELY REBOOT THE SYSTEM WITHOUT WARNING OTHER USERS T...

Страница 29: ...ing on Local Settings and selecting Export List lets you export a list tab or comma delimited text file that can be used to keep a record of which users if any are logged in to each station at a point...

Страница 30: ...lar PCI Card NOTE All stations attached to the same X550 PCI card will use the same resolution and color depth Right clicking on the Properties option brings up a new window that allows setting the co...

Страница 31: ...to stop You can also choose to send a message to the screen of the user session currently running on that station From this window you can only send messages to stations attached to this PC unlike th...

Страница 32: ...currently logged in Default user the default username for the terminal session If one is not configured it shows the last user that logged in Status the session status Logon program the filename that...

Страница 33: ...X550 User Guide Page 33 The Station Settings tab shows parameters that can be set for each station The parameters configurable from this window are Station name The provisioned name of the station...

Страница 34: ...n be idle before the X550 puts the monitor into a sleep state Moving the mouse or hitting a key on the keyboard attached to the corresponding access device will wake the monitor back up Selecting the...

Страница 35: ...stalled terminal services software such as product name build date version string and vendor information You cannot modify these values The User information item shows the information entered during t...

Страница 36: ...st PC boots You can set this either on or off Allow Shutdown Reboot from stations whether or not the stations are given the option to shutdown or reboot the host PC You can set this either on or off X...

Страница 37: ...et to start without the Windows logon screen and what username and password to use to bypass it You can enable or disable autologon and define the username and password The Serial Numbers item shows a...

Страница 38: ...the tree to select a connected USB device After selecting a device the following information will be displayed in the right hand window The device s name The device s description A check box for Allow...

Страница 39: ...X550 User Guide Page 39...

Страница 40: ...pply button changes to the USB Device assignments are saved To discard changes simply navigate to another tree item or close the console without clicking on the Apply button but you will be reminded t...

Страница 41: ...he access device when the station is not yet logged in or has logged off I can t connect to the host PC Make sure the access device s cable is connected to the host PC the host PC is running and the X...

Страница 42: ...node or a host end point node Host PC a computer in which the vSpace software has been installed Internet a worldwide system of computer networks in which users at any one computer can if they have p...

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