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NComputing L-Series User Manual rev.05.07.12

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30

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95

L300 Firmware Update

It is always recommended to use the latest available version of firmware on your L300 device. Each
installation of vSpace Server includes the latest firmware, so no additional downloads are necessary to
complete this process. See the “Device Setup – The Update Tab” section of this manual for firmware
update instructions.

Important!

Please ensure that you have updated to the latest

vSpace Server software and device firmware and

registered your system before contacting technical

support with a problem. Many common issues can be

resolved with a simple update.

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Содержание L130

Страница 1: ...L Series Ethernet Virtual Desktop with vSpace Server User Manual For L130 L230 and L300...

Страница 2: ...to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Support section of the NComputing website Please...

Страница 3: ...censing with Microsoft operating systems see www ncomputing com mslicensing For single user applications of your L series product such as remote control digital signage and 1 1 VDI refer to the same w...

Страница 4: ...es 23 Client Access License CAL Installation 24 L130 and L230 Device Setup 25 L130 L230 Firmware Update 27 L300 Device Setup 28 L300 Firmware Update 30 Using Your L130 and L230 Access Devices 31 Using...

Страница 5: ...Profiles ADVANCED 70 3 0 Profiles 72 5 0 Sessions 74 5 1 Session Overview 74 5 2 Session Information 75 5 3 Session Controls 76 6 0 Device Management 77 6 1 L series M series 77 6 2 Device Groups 78 6...

Страница 6: ...of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency en...

Страница 7: ...Manual rev 05 07 12 Page 7 of 95 EMC Registration NCC L300 B Network virtual desktop L300 NCC L300 B Multi User Computing Access Device L230 NCC L230 B Multi User Computing Access Device L130 NCC L130...

Страница 8: ...osal Information This symbol means that according to local laws and regulations your product should be disposed of separately from household waste The separate recycling of your product will help ensu...

Страница 9: ...00 The free software contained within the L300 firmware includes a version of X LOADER U BOOT LINUX LIBSYSFS LIBUCI LIBUSBIP ETHTOOL UCLIBC QT and BUSYBOX Further for at least three 3 years from the d...

Страница 10: ...port and more color depth for an even better user experience The L300 delivers the best possible virtual desktop experience with the addition of a high performance video acceleration system that suppo...

Страница 11: ...Core i7 Intel Core i7 Intel Core i7 Dual Xeon Dual Xeon Memory 32 bit OS 4 GB 4 GB 4 GB NA2 NA2 NA2 Memory 64 bit OS 6 GB 8 GB 12 GB 16 GB 24 GB 24 GB 1 The number of users that your installation will...

Страница 12: ...will launch a browser window at the NComputing Software Download Center Locate the correct software based on product model and operating system and download the corresponding zip folder Note that the...

Страница 13: ...beep frequently The installer may appear to stop but if the mouse cursor regularly switches between the pointer and the hourglass everything should be Note When dealing with certain firewall applicat...

Страница 14: ...ronment the vSpace host is being deployed into You can use existing accounts or if preferred create new user accounts specifically for the terminals To create new local user accounts and add them to t...

Страница 15: ...et Select vSpace Server Registration in the Windows Start menu as seen below At the registration program welcome screen if vSpace Server password protection is turned on you will need to enter your pa...

Страница 16: ...to register your software and L series access devices online leave the Register vSpace Server software radio button selected and click Next At the Customer Data screen if the data fields are not alrea...

Страница 17: ...n that will be registered with the vSpace Server software Also any connected but unregistered L series access devices will be listed for registration If all the information is correct click the Regist...

Страница 18: ...NComputing L Series User Manual rev 05 07 12 Page 18 of 95...

Страница 19: ...gistered user s relevant information Each field in this window must be filled in Once you ve entered all the data click the Next button The registration wizard will then show you a list of all unregis...

Страница 20: ...information is correct click the Register button or click Back if you wish to change any of the information Next email the created txt file to registration ncomputing com Alternately you can copy the...

Страница 21: ...stered and ready for continuous use Registration Reminder If user data is not entered during the installation process a reminder message will be displayed each time and administrator logs into the hos...

Страница 22: ...f the Enter Password window appears enter the vSpace Server administrator password you selected during vSpace Server installation Click the Connect button to check for a software update If there is a...

Страница 23: ...aller and Uninstaller Options The MSI installer for vSpace Server 6 has ADDUSERS 0 available as a command line option to enable silent installs while suppressing the popup window asking if you want to...

Страница 24: ...to first add the Remote Desktop Licensing Server role provided with the operating system to at least one host in your environment After you install the licensing server on a particular host you will u...

Страница 25: ...t PC This can be done using an Ethernet switch a router or some other network connection method Network connection If the network is configured to use DHCP to get dynamic IP addresses you can set up t...

Страница 26: ...twork tab select whether to use a dynamic IP address or a static IP address If you choose to use a dynamic IP address click on the Save button If you choose to use a static IP address you must enter t...

Страница 27: ...on is on the host system than what is loaded in the device This dynamic firmware will only persist as long as the L130 L230 device is powered on To make the latest firmware persist power on the device...

Страница 28: ...tatic IP settings specified by the user To use DHCP assigned settings power on the device then go into the Device Setup click the Network tab and select the bullet labeled DHCP NOTE The USB keyboard a...

Страница 29: ...be on and you should see that the Ethernet activity light ACT also blinks when there is active Ethernet traffic to from the device Installation with monitor mount The L300 device comes with a mounting...

Страница 30: ...the latest firmware so no additional downloads are necessary to complete this process See the Device Setup The Update Tab section of this manual for firmware update instructions Important Please ensu...

Страница 31: ...w the following information about the access device Version the version of firmware running on the access device Build The build number of the firmware running on the access device Date The date of th...

Страница 32: ...ser back to the host computer list The Cancel button discards all the changes made in the tabs and closes the window This brings the user back to the host computer list The Network Tab The Network tab...

Страница 33: ...d click on the Edit button to view and change its settings Select a profile and click on the Enable Disable button to enable or disable the profile The first profile is called Autodetection Unlike the...

Страница 34: ...rofile You can make the desktop come up or a define a program to be run that s specified by program name and the folder where it exists on the host PC In the Desktop Size section you can set the video...

Страница 35: ...ay at times require a persistent firmware update versus a non persistent dynamic firmware update on boot up if a newer version is on the server To perform a persistent firmware update select the Updat...

Страница 36: ...ions list view Device Information or enter the Device Setup menu All available servers running compatible versions of vSpace on the device s subnet will be displayed by default in the Available Connec...

Страница 37: ...The Device Setup screen holds all of the device s configuration data which is divided into the following categories Connection Settings default tab Manage Groups Login Settings Network Password Update...

Страница 38: ...o connect to the first server in the list and if no successful connection is made the L300 attempts to connect to the second server in the list i e the device does an auto failover to the next server...

Страница 39: ...ions The L300 adds the concept of a server group to the Autoconnect feature which in turn creates the auto failover feature By autoconnecting to a group of servers more flexible connection options are...

Страница 40: ...burn in within Windows the standard Windows screen saver must be used Automatic Login Settings o Domain o User Password o Program used for Kiosk mode o Folder used for Kiosk mode Kiosk Mode To launch...

Страница 41: ...ptimize for Selects the type of network connection for optimize network traffic IP Configuration Allows the administrator to configure the terminals network settings o DHCP dynamically obtains setting...

Страница 42: ...the user to enable or disable the device s firmware password If set the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic co...

Страница 43: ...ver This setting allows you to direct the terminal to a specific FTP server for an update includes fields for FTP server login To push a new firmware version use the NC Console application Launch the...

Страница 44: ...using NComputing s vSpace Server transcoding process Windows displaying video and multi media applications are dynamically detected by vSpace Server and then transcoded for transport to the L300 devic...

Страница 45: ...ee the section on installing the access device for instructions No Terminal Server found message This occurs when the access device is set to find the host PC and it does not find the host PC where th...

Страница 46: ...re the host computer and access device are in the same subnet local area network Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with t...

Страница 47: ...e Server software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will connect the disconnected ses...

Страница 48: ...er the kernel the init system and the system logger DHCP Dynamic Host Configuration Protocol is a communications protocol that lets network administrators centrally manage and automate the assignment...

Страница 49: ...ssword Often the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word MAC Address in a LAN or other...

Страница 50: ...access devices are on independent subnets The access device can run in this mode but its record will never appear in the administration console s device list Q When I try to do a manual firmware updat...

Страница 51: ...solution D1 720x480 will have the best playback experience Content may be encoded in many codecs but if being distributed over the web high compression H 264 or MPEG4 delivers small file sizes but if...

Страница 52: ...pace Send Message Opens the vSpace messaging window which can be used to display messages on any terminal connected to the same host Non administrator users also have access to several settings throug...

Страница 53: ...see and change settings for the host PC Sessions The Sessions item shows information about all the sessions currently active on the vSpace software By clicking on a session in the left window pane you...

Страница 54: ...ld shows the default username for the vSpace user session If one is not configured it shows the last user that logged in The Status field shows the session connection status The Client connection fiel...

Страница 55: ...ost PC The Network Broadcast tab allows you to send a message to an access device that is connected to the same host PC or a different host PC on the same network To view a session s screen select the...

Страница 56: ...during the registration process or as shown below how much longer the product will function before registration is required The System Settings tree item shows the following settings for the vSpace s...

Страница 57: ...the shutdown occurs After the shutdown command is issued on the host the shutdown timer starts Then a window pops up on each access device that tells the users they must logoff since the host is shutt...

Страница 58: ...riod By default this is set to 5 Support WTSAPI32 Interface Displays whether or not the vSpace software has turned on support for the WTSAPI32 interface Disable background bitmaps under Windows XP Dis...

Страница 59: ...ll ports After selecting a port the following information is displayed The port number If a device is connected the device s simple name The device s longer name usually including the manufacturer and...

Страница 60: ...effect a reboot of the host system may be required Software Settings LAN The Software Settings LAN tree allows you to see and change settings for the host PC and all other PCs on the network that are...

Страница 61: ...de variety of information available for each access device Clicking on the Columns button enables you to select what columns are displayed You can select a preconfigured group of columns or you can cl...

Страница 62: ...evice In the Device Properties window there is a checkbox labeled Enable USB on this device The fourth is the Auto Connect feature It is available under the Connection Settings button in device config...

Страница 63: ...NComputing L Series User Manual rev 05 07 12 Page 63 of 95 In the Enter UTMA Device group name window enter the group name and description...

Страница 64: ...stering vSpace Once vSpace is installed register the host software by right clicking on the NComputing icon in your system tray and selecting vSpace Registration as shown in the image to the right Thi...

Страница 65: ...product name of the current NComputing software installed on the host Build Date The publish date of the vSpace build currently installed Version The version number of the vSpace build currently insta...

Страница 66: ...erver Software Serial Number Maximum Number of Connections The maximum number of simultaneous NComputing device sessions allowable under the current license Registered Device Session Duration The leng...

Страница 67: ...d user name and password will cause the host to automatically log in to Windows when it boots Otherwise a user will need to manually enter a user name and password each time the host starts up Disconn...

Страница 68: ...ame of the last user to log in when a new user attempts to log in to Windows Ask User s Permission to View Session Enabling this feature will prompt the target user session for permission if someone a...

Страница 69: ...ivate L series and M series devices that connect in the future This process will be completed silently in the background and requires no further interaction Enable Remote Console on this Server Enabli...

Страница 70: ...r remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu An existing profile can be selected using the drop down at the top of the Customize Profiles s...

Страница 71: ...n streaming videos to client sessions Video Quality 5 95 Decreasing this percentage will dramatically reduce the amount of network traffic being sent to client sessions at the cost of video quality Vi...

Страница 72: ...ve been saved for future use You can edit or delete these profiles by right clicking on them in the profile list on the right side of the console Profiles can be pulled from existing devices and then...

Страница 73: ...use are identified by the text No device connected If you select a USB port in use you might accidently disable or restrict one of the ports servicing the host s keyboard mouse or other USB periphera...

Страница 74: ...the right side of the console Right click on any of the active sessions listed on the right side of the console to display the following four options View Session Select this option to allow you to vi...

Страница 75: ...del of device connected to this session Device Name The name of the device connected to this session user configurable Activation Status The device s activation status which is dependent on registrati...

Страница 76: ...sole Send Message Sends a private message to the selected session View Remotely displays the selected session providing the same desktop view that the user is currently seeing Disconnect Disconnects t...

Страница 77: ...vSpace Apply Configuration Profile Applies a stored Configuration Profile to the selected device s Store Configuration Profile Stores a profile of the selected device s settings for future use Update...

Страница 78: ...ces within the vSpace console itself This can be accomplished by right clicking on the L series section inside the Devices group within the left navigation tree and selecting Add Group which opens the...

Страница 79: ...an be edited as desired Device ID The Model ID of the selected device L300 s have a Device ID of 300 Serial Number The serial number of the selected device MAC Address The MAC address of the selected...

Страница 80: ...determined hosts or groups of hosts Autoconnect to Configures the device to automatically connect to a predefined server location or server group Manual connection options Configures the device so tha...

Страница 81: ...When the device is setup to autoconnect to a server group it will connect to the first available server in the list in the order set in the group If the first server is not available the device will t...

Страница 82: ...Login tab provides several configuration choices that determine how the device will behave once it connects to a given host system including screen resolution and automatic login options Note that the...

Страница 83: ...before turning off its video signal thereby allowing the monitor to enter its built in screen saver mode Enable Automatic Login Instructs the device to use a specific user name and password when it c...

Страница 84: ...atic and dynamic IP acquisition Interface Indicates the device s network interface Optimize for Indicates the type of network being used LAN Local Area Network DHCP Instructs the device to acquire its...

Страница 85: ...device configuration Use this tab to enable and disable password protection No Password for Setup Sets the device to be accessible for configuration by any user Require Password to Enter Setup Sets t...

Страница 86: ...structs the device to search for updated firmware within the local area network it resides in Search and Update from FTP Server This option instructs the device to search for updated firmware at a spe...

Страница 87: ...Searches for devices on the same subnet as the host using UDP broadcast Multicast Search Uses the network Multicast functionality of certain high end routers and switches to more efficiently discover...

Страница 88: ...ty to design and then deploy pre selected configuration profiles to groups of devices in one step 6 12 Creating Profiles Profiles can be created by right clicking on a device in the L M series Devices...

Страница 89: ...s select Profiles from the left navigation tree within the Management Console and then right click on a profile as shown below Once you have selected a profile to edit you will be presented with a mul...

Страница 90: ...es This process may take a few moments depending on the number of devices affected by the update Once the process is complete the affected device s will reboot automatically Keep in mind that L and M...

Страница 91: ...ervers section of the vSpace console s left navigation tree Select this section of the navigation tree to display available hosts to the right of the console click the sign to expand the navigation tr...

Страница 92: ...isted above in mind features available through the remote console function in much the same way they would locally Below is a brief overview of each subsection available for each remote server Server...

Страница 93: ...cian logs into the Sales1 server using the virtual machine s console application such as VMWare s vSphere Client Once logged into the server the technician launches the NComputing vSpace Management Co...

Страница 94: ...before proceeding and decides to use the vSpace Management Console to accomplish this task Step 1 Locate the active session and its associated device The administrator locates the active session using...

Страница 95: ...ministrator locates the device from the host under the L series Device list 6 1 L series of this guide The administrator right clicks on the device and then selects Update Device Firmware to initiate...

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