NCM
PARIS MAX 36V
RECOMMENDATIONS AND MAINTENANCE
6.3 Troubleshooting
How do I know how much charge my battery has when it is not connected to the bike?
● When you press the battery power button, the LEDs will light up, indicating the remaining capacity.
How can I test the capacity of my battery?
● Contact NCM to arrange to return your battery for testing. If the battery has a capacity greater than 85% during the first year (from the date of purchase), you
will be responsible for the return freight. If it is tested and is low capacity within the warranty period, your battery will be replaced.
What happens if my battery dies while using my electric bike?
● Assist will stop when only 1 bar remains on the gauge. Your electric bike can still be ridden without assistance.
Should I always completely drain the battery before recharging?
● There is no need to do a full download every time. We recommend doing a full download every 2-3 months.
What should I do if the rim has a buckle or loose spokes all the time?
● Take your bicycle to a qualified wheel builder or technician for service. The problem can be as simple as adjusting the spoke tension.
My screen lights up, but the motor won't start. What I can do?
● Check the motor plug from the controller. This is a very rigid connection and will not work unless the plug is completely within the gauge line. Handlebar
twisting can sometimes cause the plug to pop out slightly if there is not enough clearance in the motor cable.
The screen won't turn on unless the battery charger is plugged in?
● See the error code definition in the display manual and, if necessary, report the error code to NCM.
How is it that competitors' engines produce a different sound?
● NCM uses a different internal structure than some competitors. As a consequence, we have a slightly higher frequency and better torque.
If you have any further questions, please contact us at the following email address:.
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