14
W A R R A N T Y
Staple you receit here
At this time, please supply your Account Manager with the following information to ensure your claim is resolved as
quickly as possible:
Original invoice number
Description of damage or repair required
Photos of damage or repair required
Chassis number
Make, model or part number
Caravan build date
No goods will be accepted for return until a Return of Goods Authority Number has been supplied to you. Goods
must be returned in the condition received by you with all original packaging, accessories and/ or manuals.
Returns and repairs
Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable time. Credits will
normally be processed within 14 days* of your goods being returned to NCE’s nominated warehouse. Where goods
have been assessed to be repairable under the manufacturers’ warranty, you may be supplied with details of an
authorised repairer. You may also be provided with an indicative repair and/ or replacement time, which may vary
due to reasons beyond our control, or the repairer’s reasonable control, such as part availability and incorrect fault
description. NCE does not take any responsibility for any repairs and/ or replacements carried out without our
prior written consent.
Where goods are assessed to have been damaged by misuse or accident, no credit will be issued and no further
action will be entered into. Where your rights under the Australian Consumer Law or any manufacturer’s warranty
do not apply, we may provide you with an indicative cost estimate to repair the goods.
Replacement item warranty
Should a replacement item be supplied by NCE ‘under warranty’ due to damage or product failure of original item
purchased, NCE will warrant the replacement item for the remaining warranty period only of the original item
warranty.
Warranty repairs on caravans
NCE will not accept any claim for reimbursement for repairs or rectification carried out without prior authorisation
from NCE Management. A written quote for the repair can be supplied, however NCE reserves the right to compare
and assess the quote with an alternative repairer.
Contact us
If you have any questions regarding this policy, please contact our Head Office or your Account Manager.
This Return, Repair and Refund Policy is applicable to purchases made from NCE Pty Ltd. *Estimated resolution
days may vary to circumstances beyond ours/ or our suppliers control.
To receive a copy of NCE’s full Terms and Conditions please contact our Head Office (03) 9308 7444 or
visit www.nce.com.au/terms-and-conditions
* Refers to calendar days
