After the terminal is installed for the first time, it has been unable to connect to the
background server, and the background display is not online. Please check terminal
installation:
When operating the terminal, please refer below to get the solve solution with dealer
Comman Problem
Problem
Solved Solution
Poor Signal
Using the terminal in areas with poor
reception, such as near high-rise buildings
or underground parking lots, radio waves
cannot communicate effectively
Use the terminal in a location
with good signal
First
time
installation
platform display
Not activated
SIM card not installed
Check Sim Card
LED Indicator Status
Check if the indicator light is
flashing or always on
SIM card is not activated GPRS function
Please contact the service
provider to activate GPRS
Platform map display
Incorrect location
GPS Un-positioned
Please check the equipment
installation, whether the GPS
antenna is aligned with the
opening or the sky
Platform shows offline
status
SIM card arrears or canceled GPRS
Please check SIM card status
Weak signal in drop zone
Please go to a place with strong
signal and try again
9
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After Sales Service
