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Your

nbn

™

user guide

Getting started

Plugging your devices into your

nbn

™

connection box*

Identifying your

nbn

™

supplied equipment

Maintaining your

nbn

™

supplied equipment

Frequently asked questions

nbn

™

connection box indicator lights

Optional Power Supply with Battery Backup guide

Managing the Power Supply with Battery Backup

Emergency calls checklist

Connecting to the mains power supply

How to replace your backup battery

What to do if the mains power fails

Power Supply with Battery Backup indicator lights and alarm sounds

Troubleshooting

Phone and Internet troubleshooting

Important safety warnings

Also known as Network Termination Device (NTD).

Содержание connection box

Страница 1: ...86 136 533 741 For nbn fibre installations after 19th Dec 2013 Useful information about your nbn supplied equipment Your userguide Before performing any maintenance please read the important safety warnings on the back cover ...

Страница 2: ...Optional Power Supply with Battery Backup guide 16 Managing the Power Supply with Battery Backup 17 Emergency calls checklist 19 Connecting to the mains power supply 20 How to replace your backup battery 22 What to do if the mains power fails 24 Power Supply with Battery Backup indicator lights and alarm sounds 25 Troubleshooting 26 Phone and Internet troubleshooting 27 Important safety warnings 2...

Страница 3: ... of devices connected at the same time Entertainment without the wait with the nbn network you can quickly access the content you need when you need it whether you re video streaming online gaming or watching live news and sport This booklet gives you the information you need to ensure your nbn supplied equipment stays in good working order It also outlines the things you can do if your system is ...

Страница 4: ...e UNI V port on the nbn connection box D or to your existing phone sockets if a registered cabler has wired them up to your nbn connection box Your phone and internet service providers will also let you know which connection to use Press the two clips A to release the cover Lift the cover at an angle to remove B Things to note If you have the Power Supply with Battery Backup the system status ligh...

Страница 5: ...d services will be delivered through the data UNI D ports on the nbn connection box Your service provider s will advise you which data UNI D ports they have designated for your services and how to connect any necessary equipment to these services Additional cables All the power and fibre optic cables required for the nbn connection box to operate will be supplied and connected free of charge by yo...

Страница 6: ...ard power supply SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY USE nbn connection box Inside your premises Outside your premises nbn utility box With nbn connection box cover and Power Supply with Battery Backup SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY USE SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM ...

Страница 7: ...re Wall Outlet and Power Supply with Battery Backup SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY USE NTD Property of nbn Do not remove nbn utility box Inside your premises Outside your premises nbn connection box no cover Power Supply with Battery Backup Fibre wall outlet ...

Страница 8: ...Do not Remove SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY USE SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY USE Property of NBNCo Do not Remove Contact your service provider for assistance with this equipment Property of nbn Do not Remove SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE...

Страница 9: ...p unit if you have one or if you are going away for an extended period or otherwise directed to do so by your service provider Do not place objects on top of the nbn connection box as this may reduce minimum ventilation requirements causing your nbn connection box to operate at a higher temperature than normal Outside your property Ensure you know where any underground cables are located before di...

Страница 10: ... box and power supply have passed these tests The nbn connection box also has a laser warning label on it in accordance with Australian standards The warning on the label is the same one required for CD and laser pointing devices laser spirit level tools etc The nbn connection box is designed to automatically turn off its laser in cases when the optical fibre is pulled out or broken The automatic ...

Страница 11: ... alerted that your battery needs servicing Can I plug the power supply into a power board Yes however nbn prefers the nbn connection box and power supply is connected to fixed power point where possible However in the event this is not possible then the power supply can be plugged into a double adapter extension cord or power board as long as they are safe What if I want to move the nbn connection...

Страница 12: ...r the nbn network For further information on alarms and the nbn network visit nbn com au alarms Can I install in home cabling myself nbn will professionally install the cabling from the street to your nbn connection box for more information on what s included in a standard installation please visit nbn com au fibreinstallation If you choose to install additional permanent phone or data cabling thr...

Страница 13: ...he capability and I require this service Yes this is possible please contact your service provider to discuss your needs and arrange an appointment for the installation of the Power Supply with Battery Backup Please note that until your Power Supply with Battery Backup is installed your services will not operate during a power failure or when the power for the nbn connection box is switched off at...

Страница 14: ... five hours Refer to the Power Supply with Battery Backup section of this guide Green Your power supply is working normally No action is required Green Flashing Your nbn connection box is starting up No action is required The flashing light should turn into a green solid light shortly Optical Indicator Indicator Meaning Action Off Your nbn connection box has been disabled externally Contact your s...

Страница 15: ...ce connected to your UNI D port uses 1Gbps Ethernet No action is required Green The device connected to your UNI D port uses 10 or 100Mbps Ethernet No action is required Green Flashing The device connected to your UNI D port uses 10 or 100Mbps Ethernet No action is required Voice UNI V Indicators Indicator Meaning Action Off You do not have an active phone service using this port at this time No a...

Страница 16: ...ERY POWER REPLACE BATTERY ALARM SILENCE ALARM SILENCE BATTERY EMERGENCY USE Optional Power Supply with Battery Backup guide This section pages 16 to 27 only applies if you have the Optional Power Supply with Battery Backup ...

Страница 17: ...ake calls unless that router gateway also has its own battery backup Examples of devices that require their own battery backup include wireless routers all mains powered phones computers or modem routers Uninterruptable power supply UPS systems help power devices during a power outage and are readily available through technology retailers Your service provider should explain how your services can ...

Страница 18: ...ugh for your needs you can add additional capacity by plugging the power cord of the Power Supply with Battery Backup unit into an Uninterruptable Power Supply UPS itself a type of battery backup unit These are readily available through technology retailers Your service provider should explain how your services can work with nbn s Battery Backup and what additional solutions you may need to power ...

Страница 19: ...ugged in to the UNI V port on the nbn connection box and your Power Supply with Battery Backup needs to be working and maintained by following instructions in this guide Power Supply with Battery Backup nbn connection box UNI V port Corded phone Powered for up to five hours including emergency reserve by Power Supply with Battery Backup Emergency calls checklist What if Q I connect my phone to a r...

Страница 20: ... mains power supply Power Supply with Battery Backup nbn connection box UNI D port Cordless phone handset Cordless phone base station Router or box from your phone service provider Contact your service provider for assistance with this equipment BATTERY EMERGENCY USE Property of NBNCo Do not Remove Contact your service provider for assistance with this equipment Property of nbn Do not Remove SYSTE...

Страница 21: ...n out and needs replacement or when your battery is missing Detailed instructions on how to replace the battery are on the next page If you no longer want to replace the battery or need the Battery Backup service If you no longer require a Battery Backup service and do not intend to replace the battery let your service provider know They can stop reminding you when your battery needs replacement A...

Страница 22: ...ttery for your nbn connection box you should buy a replacement battery that is equivalent to the original You can purchase the battery at most specialist battery retailers you can find a list at nbn com au battery along with other useful information 2 Remove the old battery Turn off at the power point and disconnect the power supply from the mains power Open the front cover of the Power Supply wit...

Страница 23: ...RGENCY USE ALARM SILENCE SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE BATTERY EMERGENCY USE F G F ALARM SILENCE SYSTEM STATUS BATTERY POWER REPLACE BATTERY ALARM SILENCE BATTERY EMERGENCY USE ALARM SILENCE BATTERY MERGENCY USE E 3 Install the new battery Reconnect the black plug to the new battery E Push the battery retaining tabs outward and insert the battery into the Power Supply w...

Страница 24: ... off again After the battery is completely flat the BATTERY EMERGENCY USE butto will not work again until mains power has been restored and the battery is recharged The battery is designed to be continually recharged until it has reached the end of its life and needs to be replaced estimated to occur every three to five years if used in accordance with the guidelines Alarm silence function You can...

Страница 25: ...power and power supply unit is off BATTERY POWER Using battery No mains power Battery charge low and will soon be flat Using mains power or battery is flat REPLACE BATTERY Battery missing or battery has degraded and should be replaced Battery OK ALARM SILENCE Audible alarms silenced Audible alarms silenced for 24 hours Audible alarms enabled Cause Alarm Sounds Power Failure Loss of mains power Bee...

Страница 26: ...o the lights and indicators sections of this guide on pages 14 15 and 25 Still can t identify the problem or the solution Please note down which lights are glowing and contact your service provider for further advice Power Supply with Battery Backup System Status light is ON nbn connection box Power and Optical lights are ON Contact your service provider for assistance with this equipment Property...

Страница 27: ...ne extension cord and plugging the phone in directly to the voice UNI V port of the nbn connection box The extension cord may be faulty If it still doesn t work have you tried plugging a different phone including a different phone cord in to the nbn connection box The handset may be faulty Internet troubleshooting Things to check Resolution Has the broadband service ever worked If not please conta...

Страница 28: ...h the power point off and unplug the power cord from the wall Because of the battery there will still be live electrical components inside the Power Supply with Battery Backup even when the power cord is disconnected from the wall or the power point is switched off So follow the instructions on servicing the battery carefully During a mains power failure the Power Supply with Battery Backup only p...

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