10
© 2015 nbn co ltd | ABN 86 136 533 741
I’ve accidentally damaged the
nbn
™
connection box. What do I do?
The
nbn
™
connection box and its cover, Power Supply with Battery Backup,
standard power supply and the fibre optic cable on your property are your
responsibility to keep in good condition, just as you are responsible for your
other services such as power, phone and gas.
If you happen to accidentally damage any part of the
nbn
™
supplied equipment
or cable, please contact your service provider to have it repaired. You may be
charged for the repair.
Is the
nbn™
connection box installed in my home or premises safe?
The
nbn
™
connection box and its power supply only use fixed cables. That means
they are not designed to nor intended to emit any wireless radiation.
Rest assured the
nbn
™
connection box and its power supply have been tested
to ensure they meet:
•
Australian Safety and Emission requirements in accordance with
AS/NZS CISPR22 and AS/NZS 60950-1.
•
These are the same standards consumer appliances are required to comply with.
•
Both the
nbn
™
connection box and power supply have passed these tests.
The
nbn
™
connection box also has a laser warning label on it, in accordance with
Australian standards. The warning on the label is the same one required for CD and
laser pointing devices, laser ‘spirit’ level tools etc.
The
nbn
™
connection box is designed to automatically turn off its laser in cases when
the optical fibre is pulled out or broken. The automatic switch off happens within
thousandths of a second of a break occurring.
nbn
nevertheless recommends that
you stay away from fallen or broken cables as a precaution because it’s not always
possible to tell whether a fallen or broken cable is a safe cable, or an unsafe cable.
Is the
nbn
™
fibre optic cable safe?
Fibre optic cables do not conduct electricity. However, there are other safety hazards
associated with handling the fibre optic cable. This is why you must never disconnect,
tamper with or look directly into the laser light beamed from the fibre optic cable.
Although the laser light found inside the fibre optic cabling may appear invisible,
you should always assume the light is present even if you cannot see it.
Who can I contact for assistance?
If you have any questions, need help or to report a fault please call your
service provider.
FAQs
