29
Troubleshooting
Before requesting service for this player, check the chart below for a possible cause of the
problem you are experiencing. Some simple checks or an adjustment on your part may
eliminate the problem and restore proper operation.
Symptom(Common)
Remedy
No power.
Insert the AC adaptor securely into the power outlet.
l
Play fails to start even when
PLAY is pressed.
l
Play starts but then stops
immediately.
l
Condensation has formed: wait about 1 to 2 hours to allow the
player to dry out.
l
This player cannot play a disc other than DVD, VCD and CD.
l
The disc may be dirty and may require cleaning.
l
Ensure that the disc is installed with the label side up.
No picture.
Ensure that the equipment is connected properly.
l
No sound.
l
Distorted sound.
l
Ensure that the equipment is connected properly.
l
Ensure that the input setting for the TV and stereo system are
correct.
l
Adjust the master volume to a suitable volume by rotating
the volume knob at the side of the player.
Picture is distorted during rapid
advance or rapid reverse.
The picture will be somewhat distorted at times: this is normal.
No rapid advance or rapid
reverse play
Some discs may have sections which prohibit rapid
advance (or rapid reverse.)
No operations can be
performed with the remote
control unit.
l
Check the batteries are installed with the correct polarities.
l
The batteries are exhausted: replace them with new ones.
l
Point remote control at the remote control sensor and operate.
l
Operate the remote control unit at a distance of not
more than 6 m from the remote control sensor.
l
Remove the obstacles between the remote control and
remote control sensor.
No key operation (by the main
unit and/or the remote control
unit) is effective.
Disconnect the power adaptor and then reconnect it. (The player
may not be operating properly due to lightning, static electricity or
some other external factor.)
Symptom [DVD]
Remedy
Play does not start even
when title is selected.
Confirm the region code setting is right.
Audio soundtrack and/or
subtitle language is not the
initial settings.
If the audio soundtrack and/or subtitle language does not exist on
the disc, the language selected at the initial settings will not be
seen/heard.
No subtitles.
l
Subtitles appear only with discs which contain them.
l
Subtitles are cleared from the TV monitor, Perform the
steps display the subtitles.
Alternative audio soundtrack
(or subtitle) languages fail to be
selected.
l
An alternative language is not selected with discs which
do not contain more than one language.
l
In the case of some discs, the alternative language can not be
selected by operating the LANGUAGE or SUBTITLE button.
Try selecting it from the DVD menu if one is available.
Angle cannot be changed.
This function is dependent on software availability. Even if a disc has
a number of angles recorded, these angles may be
recorded for specific scenes only.
- To be continued
