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Naxa Electronics
Troubleshooting Guide
This guide lists common problems and their solutions.
Please refer to this guide before requesting service. If
you need further assistance, please contact Naxa Tech-
nical Support (http://www.naxa.com/supportcenter/).
Symptom
Possible Cause
Possible Solution
There is no
power.
The battery is
exhausted.
Connect the unit to a
USB power source to
charge it.
The speaker has
not been turned on.
Press and hold MFB for
3 seconds (or until the
Status LED lights up).
The device
is unable to
connect to the
speaker.
The speakers are
not in pairing
mode.
Turn the speakers off
and then on again. Wait
for the status LED to
flash blue quickly. (You
may also press and hold
MFB until the status
LED flashes blue.)
Bluetooth may be
disabled on your
device.
Make sure Bluetooth is
enabled on your device.
Turn it on if it isn’t.
Symptom
Possible Cause
Possible Solution
The device is
connected but
there is no
sound.
Your device may be
beyond the effec-
tive range of the
speaker.
Move closer to the
speaker. Range may
be affected adversely
by environmental
conditions.
Your device may
not be in playback
mode.
Ensure that your device
is operating correctly.
Start playback on your
device.
The volume level
may be set too low.
Try increasing the
volume level (press and
hold
).
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