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Industrial VPN Router NR500 Series                                                                                                                                            User Manual

 

                                                                                                                                                                                          Page  75  / 77

 

Appendix B -Q&A 

Cannot login to the router 

Phenomenon 

Cannot login to the router with default IP 192.168.5.1. 

Possible Reason 

•

 

PC did not have the same IP network with 192.168.5.x 

•

 

Insert the ethernet cable to the wrong ethernet port of NR500 NC 

Solution 

•

 

Check the IP on PC to make sure under same IP network 192.168.5.x 

•

 

Connect the ethernet cable on the router ethernet except ETH0 

 

IPSec VPN established, but LAN to LAN cannot communicate 

Phenomenon 

IPSec VPN established, but LAN to LAN cannot communicate 

Possible Reason 

•

 

Both subnets are not match the interested traffic. 

•

 

IPSec second phase (ESP) settings is not match. 

Solution 

•

 

Check the both subnet settings. 

•

 

Check IPSec second phase (ESP) setting. 

 

Forget Router Password 

Phenomenon 

Forget router login password. 

Possible Reason 

User has changed the password. 

Solution 

After router power on, press RESET button between 3 to 10 seconds then release, router need manually 
reboot and reset to factory default settings (Username/Password is admin/admin). 

 

 

Содержание NR500 NC

Страница 1: ...Industrial VPN Route NR500 NC User Manual Guangzhou Navigateworx Technologies Co Ltd www navigateworx com Industrial VPN Router NR500 NC User Manual...

Страница 2: ...ange the layout of DDNS 11 GRE VPN Add Enable Default Route Binding Interface Options 12 Changed the Digital Output diagram 3 1 Add the sniffer feature 2 Add the URL filter feature 3 Add sync PC time...

Страница 3: ...tion and disrupt the cellular network Failure to observe this restriction may result in suspension or denial of cellular services to the offender legal action or both Do not operate in the vicinity of...

Страница 4: ...2 7 DIN rail Mounting 16 2 8 Protective Grounding Installation 16 2 9 Power Supply Installation 17 2 10 Power On The Router 17 Chapter 3 Access to Web page 18 3 1 PC Configuration 18 3 2 Factory Defau...

Страница 5: ...nance 66 4 8 1 Upgrade 66 4 8 2 Software 66 4 8 3 System 67 4 8 4 Configuration 71 4 8 5 Debug Tools 72 Appendix A Glossary 74 Appendix B Q A 75 Cannot login to the router 75 IPSec VPN established but...

Страница 6: ...al input and 2 x Digital output for alarm applications NR500 series router supports 9 to 48 VDC wide range power inputs designed with reverse voltage protection mechanism for greater reliability It is...

Страница 7: ...Ports NR500 SNC 2 x 10 100 Mbps RJ45 connector NR500 PNC 4 x 10 100 Mbps RJ45 connector 1 x WAN interface configurable on Web GUI 1 5KV magnetic isolation protection Serial Interface 1 RS232 3 PIN TX...

Страница 8: ...client UDP Management Web 3rd party platform Power Supply and Consumption Connector 3 pin 3 5 mm female socket with lock Input voltage range 9 48VDC Power consumption Idle 100 mA 12V Data link 400 mA...

Страница 9: ...Industrial VPN Router NR500 Series User Manual Page 8 77 1 4 Mechanical Specifications Dimension 106mm x 106mm x 40mm excluding antenna...

Страница 10: ...mponents NOTE if any of the below items is missing or damaged please contact your sales representative Included equipment 1 x Navigateworx NR500 series Industrial VPN router Wi Fi optional NR500 SNC N...

Страница 11: ...0 Series User Manual Page 10 77 1 x Quick Start Guide Optional Accessories sold separately RP SMA Wi Fi antenna Stubby antenna Magnet antenna 35mm Din rail mounting kit AC DC power adapter 12VDC 1 5A...

Страница 12: ...le 2 x Eth 1 x RS232 3 PIN 1 x RS485 2 x DI 2 x DO 9 48VDC A512033 No Cellular Module 2 x Eth 1 x RS232 3 PIN 1 x RS485 2 x DI 2 x DO 9 48VDC 2 4GHz Wi Fi NR500 PNG A504033 No Cellular Module 4 x Eth...

Страница 13: ...ries User Manual Page 12 77 Chapter 2 Installation 2 1 Product Overview Front Panel Left Side Panel Wi Fi Antenna Wi Fi Antenna LED Indicator Serial port DIDO Ethernet port SIM Card Slot Reset Button...

Страница 14: ...lor Status Description SYS Green Slow Blinking 500ms duration Operating normally Fast Blinking System initialing Off Power is off USR Wi Fi Green On Wi Fi is enable but without data transmission Blink...

Страница 15: ...re two LED indicators for each Ethernet port Due to the chipset design NR500 router would only light up the green one Link indicator on left side the right LED is Off without meaning 2 4 PIN Definitio...

Страница 16: ...Action Reboot Press the RST button within 3s under operation status Factory Reset Press the RST button between 3s to 10s all LEDs blink few times then reboot the router manually Run Normally Press the...

Страница 17: ...e upper lip of the DIN rail into the DIN rail mounting kit 3 Press the router towards the DIN rail until it snaps into place 2 8 Protective Grounding Installation 1 Remove the grounding nut 2 Connect...

Страница 18: ...t then loosen the screws for the locking flanges as needed 2 Connect the wires of the power supply to the terminals 2 10 Power On The Router 1 Connect one end of the Ethernet cable to the LAN port on...

Страница 19: ...tain an IP address automatically The process required to do this differs depending on the version of Windows you are using NOTE The following steps are based on Windows 7 select Start Control Panel Ne...

Страница 20: ...gateway and DNS server is not necessary if PC not routing all traffic go through NR500 router 3 2 Factory Default Settings NR500 router supports Web based configuration interface for management If thi...

Страница 21: ...anual Page 20 77 3 3 Login to Web Page 1 Start a Web browser on your PC Chrome and IE are recommended enter 192 168 5 1 into the address bar of the web browser 2 Then use the default username and pass...

Страница 22: ...Web Interface The NR500 router Web interface is divided into two sections In the left pane is the main navigation menu On the right is the content area for each page NOTE The navigation menu may cont...

Страница 23: ...22 77 Reboot reset the router within power disconnect Logout logout to web authorization page Save save the configuration on current page Apply apply the changes on current page immediately Close exit...

Страница 24: ...del name of router System Uptime Displays the duration the system has been up in hours minutes and seconds System Time Displays the current date and time RAM Usage Displays the RAM capacity and the av...

Страница 25: ...isplays the IP address assigned to this interface Netmask Displays the subnet mask of this interface Gateway Displays the gateway of this interface This is used for routing packets to remote networks...

Страница 26: ...2 2 Syslog Syslog Information Download Diagnosis Download the Diagnosis file for analysis Download Syslog Download the complete syslog since last reboot Clear Clear the current page syslog printing R...

Страница 27: ...ck to edit current interface settings Click to delete current interface Connection Manager Status Type Displays the connection interface Status Displays the connection status of this interface IP Addr...

Страница 28: ...ble NAT Network Address Translation on the current link ICMP Detection Settings Enable Check this box to detect link connection status based on pings to a specified IP address Connection Manager Conne...

Страница 29: ...Secondary Server Enter the secondary IP address that pings will be sent to when the primary server is ping failed router would try to ping the secondary server Interval The duration of each ICMP detec...

Страница 30: ...to DHCP client Note Please make sure LAN0 is assigned and existing Ethernet Status Ethernet Port Information Displays the port physical connected states Interface Information Displays the name and MA...

Страница 31: ...CP server will assign an IP address to this unit MTU Maximum Transmission Unit maximum packet size allowed to be transmitted Should be left as default value of 1500 in most cases Override Primary DNS...

Страница 32: ...this can be left as all zeros Primary DNS IP address of the primary DNS server Secondary DNS IP address of the secondary DNS server Authentication Type Authentication method used by the carrier Possi...

Страница 33: ...ess Enter LAN IP address for this interface Netmask Enter subnet mask for this subnet MTU Maximum Transmission Unit maximum packet size allowed to be transmitted Should be left as default value of 150...

Страница 34: ...e lease time of the IP address obtained by DHCP clients from DHCP server Gateway The gateway address obtained by DHCP clients from DHCP server Primary DNS Primary DNS server address obtained by DHCP c...

Страница 35: ...port of this subnet IP Address Enter multiple IP address for this interface Netmask Enter subnet mask for this subnet Ethernet VLAN VLAN Trunk Settings Interface Select the LAN port for VLAN trunk VID...

Страница 36: ...th simultaneously Select Wi Fi Access Point from the main navigation menu to Wi Fi default as Access Point page which contains tabs for configuration of the Wi Fi Access Point interface You could revi...

Страница 37: ...cast SSID When the checkbox is not checked SSID broadcast is disabled other wireless devices can t not find the SSID and users have to enter the SSID manually to access to the wireless network Securit...

Страница 38: ...to characterize the communication rate of the WLAN The MCS takes the factors affecting the communication rate as the columns of the table and uses the MCS index as a row to form a rate table TX power...

Страница 39: ...Industrial VPN Router NR500 Series User Manual Page 38 77 Wi Fi Client Wi Fi Client settings page as below...

Страница 40: ...word Enter the password of external access point Connection Type Select from DHCP Client or Static IP address IP Address Static address for this interface It must be on the same subnet as the gateway...

Страница 41: ...avigate to this page 4 4 1 Serial You could review the status of serial connection Serial Status Enable Displays status of current serial function Serial Type Displays the serial type of COM port Tran...

Страница 42: ...its Stop Bits Displays the serial port Stop Bits Parity Displays the serial port parity Serial Connection Settings Baud Rate Select the serial port baud rate Supported values are 300 600 1200 2400 480...

Страница 43: ...f the remote server Remote Port Enter the port number of the remote server Sync to Secondary Address Check this box to enable the data send to secondary remote server for data backup Remote Secondary...

Страница 44: ...tings Local IP Address Enter the IP Address of the local endpoint Local Port The port number assigned to the serial IP port on which communications will take place Remote IP Address Enter the IP addre...

Страница 45: ...the slave device by digital signal You could review the status of Digital IO as below Digital IO Status Enable Displays status of current digital IO function Logic Level Displays the electrical level...

Страница 46: ...means low electrical level output Pulse will generate a square wave as specified in the pulse mode parameters when triggered Alarm OFF Action Initiates when alarm disappeared Select from High Low or...

Страница 47: ...affic transit rules based on the requirement Firewall ACL Default Policy Select the Accept or Drop from the list the packets which are not included in the access control list will be processed by the...

Страница 48: ...ecific host IP address can also be specified or a range of IP addresses via a bitmask the box following the Destination Address A specific IP address can also be specified or a range of IP addresses v...

Страница 49: ...restricts DMZ access to only the specified WAN IP address NOTE If set to 0 0 0 0 0 the DMZ is open to all incoming WAN IP addresses DMZ Host Address The WAN IP address which has all ports exposed exc...

Страница 50: ...Select the Static Routing tab to add static routes to the Static Route Table Please refer current route table as below Route Route Table Information Destination Displays the destination of routing tr...

Страница 51: ...c route rule IP Address Enter the IP address of the destination network Netmask Enter the subnet mask of the destination network Gateway Enter the IP address of the local gateway Metric Enter the metr...

Страница 52: ...virtual master router receives an announcement from a group member Router ID with a higher priority then the latter will pre empt and become the virtual master router Network VRRP Enable Check this b...

Страница 53: ...unication process Network IP Passthrough Enable Check this box will enable IP Passthrough Passthrough Host MAC Enter the MAC of passthrough host to receive the WAN IP address Remote HTTPS Access Reser...

Страница 54: ...ine without the need to track the actual IP addresses at all times A number of providers offer Dynamic DNS services DDNS free or for a charge You could review the status of DDNS as below DDNS Status D...

Страница 55: ...k IP Path Check IP Path for custom type Enable SSL Enable SSL for connection Username Enter the username used when setting up the account Used to login to the Dynamic DNS service Password Enter the pa...

Страница 56: ...ent working mode of OpenVPN Status Displays the current VPN connection status Uptime Displays the connection time since VPN is established Local Virtual IP Displays the virtual IP address obtain from...

Страница 57: ...l Select from UDP TCP Client or TCP Server Connection Type Select from TUN TAP which are two different kinds of device interface for OpenVPN The difference between TUN and TAP device is that a TUN dev...

Страница 58: ...he current default Addressing is done by IP netmask Net30 This is the old topology for support with Windows clients running 2 0 9 or older clients This is the default as of OpenVPN 2 3 but not recomme...

Страница 59: ...cation List Enable Client to Client Check this box to allow client to communicate with each other Enable Duplicate CN Check this box allow multiple clients connect to the server with the same certific...

Страница 60: ...ile Import Local Certificate file Local Private Key Import Local Private Key file DH File Import DH file when works as OpenVPN server HMAC Firewall Key Import HMAC Firewall Key file Pre shared Key Imp...

Страница 61: ...penVPN Configuration Files Connection Index Select OpenVPN connection index Configuration Files Import the OpenVPN client file Configuration Files Download Download the OpenVPN client configuration Co...

Страница 62: ...splayed in the Tunnel Table at the bottom of the page All tunnels are create using the ESP Encapsulating Security Payload protocol VPN IPSec Status Enable Displays current IPSec settings is enable or...

Страница 63: ...Aggressive Authentication Method Select from Pre shared Key or Pre shared Key and Xauth Local Subnet Ener the IP address with mask if a network beyond the local LAN will be sending packets through the...

Страница 64: ...rithm ESP Select 3DES AES 128 AES 192 or AES 256 encryption Hash Algorithm ESP Select from MD5 SHA1 SHA2 256 SHA2 384 or SHA2 512 hashing Diffie Hellman Group ESP Negotiate None or use 768 Group 1 102...

Страница 65: ...s a tunneling technology that provides a channel through which encapsulated data message could be transmitted and encapsulation and decapsulation could be realized at both ends VPN GRE Status Enable...

Страница 66: ...tunnel Local Virtual IP Enter the local tunnel IP address of GRE tunnel Local Virtual Netmask Enter the local virtual netmask of GRE tunnel Tunnel Key Enter the authentication key of GRE tunnel Enable...

Страница 67: ...and ensure that power to the Fusion is not interrupted during a firmware upgrade 4 8 2 Software When release a new feature APP Package of NR500 router the user can manually install to the unit by upl...

Страница 68: ...Select the zone where the device is in use Customized Time Zone Customized the zone where the device is in use Enable NTP Client Selected Enabled to utilize the NTP client to synchronize the device cl...

Страница 69: ...administrator default as admin Old Password Enter the old password of administrator New Password Enter the new password of administrator Confirm Password Confirm the new password of administrator Syst...

Страница 70: ...ck this box to enable remote syslog connection Remote Syslog Server Enter the IP address of remote syslog server Remote Syslog Port Enter the port for remote syslog server listening System Web Server...

Страница 71: ...r telnet access A well known port for HTTP is port 23 System SSH SSH Port Enter the port for SSH access A well known port for HTTP is port 22 Allow Password Authentication Check this box to enable SSH...

Страница 72: ...cess Local SSH Access Check this box to allow local SSH access Remote Ping Request Check this box to allow remote ping request Local Ping Request Check this box to allow local ping request DDoS Defens...

Страница 73: ...ols Debug Tools Ping Host Address Enter a host IP address or domain name for ping Ping Count Enter the ping times Local IP Address Enter the ping source IP address or leave it blank Debug Tools Tracer...

Страница 74: ...e Port Enter the source port Destination Host Enter the destination host IP address Destination Port Enter the destination port Interface Enter the interface that the data traffic goes through File Na...

Страница 75: ...tocol LAN Local Area Network LED Light Emitting Diode NTP Network Time Protocol SMA SubMiniature version A connector SSID Service Set Identifier TCP IP Transmission Control Protocol Internet Protocol...

Страница 76: ...net except ETH0 IPSec VPN established but LAN to LAN cannot communicate Phenomenon IPSec VPN established but LAN to LAN cannot communicate Possible Reason Both subnets are not match the interested tra...

Страница 77: ...tection 36 VDC 3 Over Current Protection 100mA per channel 25 C Dry Contact Typical Application Switch ON Short to V DI Logic LOW Switch OFF Open DI Logic HIGH Switch1 Switch2 Digital Output Typical A...

Страница 78: ...config Change to the configuration mode exit Exit this CLI session help Display an overview of the CLI syntax ping Ping reboot Reboot system show Show running configuration or running status telnet Te...

Страница 79: ...nd a subsequent repeat of the key will display possible completions enter Auto completes syntax checks then executes a command If there is a syntax error then offending part of the command line will b...

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