NAVCAM-FHD360
USER MANUAL
12
NavCam-FHD360 Manual Ver 2.2 12/2014
TROUBLE SHOOTING/Q & A
Fault
Suggestion
Device does not turn
off
If in vehicle: check that the Car charger socket is not still powered (on) when
the key is removed (as with some European cars).
Wait 20 seconds for file finalisation/closure.
Disconnect power lead to device.
Press “ok” to stop recording, then press power to turn off.
Cant playback the
.MOV video files
Upgrade your windows media player version or use an alternate media player
such as VLC media player. (www.videolan.org)
My video/pictures of an
incident are NOT there
Check the capacity of your mSD card, the files may have been overwritten in
the record cycle process.
The device has
frozen/stopped
working
Check the speed of your Micro SD card. We recommend class 6 for faster
transfer rates, especially if the record file size is bigger
Press the “reset” button with a paper clip to reset the settings back to default.
If the ambient temperature is excessive, you may need to wait for a few
minutes.
The date/time is
incorrect
Reset the date/time in the settings menu. If the battery runs completely flat,
then the date/time will need to be reset.
The suction cup keeps
coming off
Ensure the windscreen and surface area of the suction cup is clean.
In wet or very hot weather, the suction cup mount may need to be reapplied.
Do not apply the suction mount on the portion of a windscreen which is not
glass (eg; some vehicles may have a coating)
The captured image is
not stored
Your Micro SD card might be full or the file may not have been saved before
power was turned off to the unit. Make sure to stop recording before shutting
down.
None of the buttons
work
Press the factory reset button.
I cannot turn my device
on
Try charging the battery for 10 minutes and try again. The battery may be
completely exhausted.
My screen keeps
turning off
When not connected to power (charging) the unit will always turn off after 30
seconds to conserve power. This function cannot be changed.
I cannot take any
photos
Your Micro SD might be full. Try removing some files.
Recording seems to
stop by itself
Make sure you are using the right class mSD card as noted in this user manual.
I get an error message
when I try to play back
files
You might have some corrupt sectors on your mSD card. Try re-formatting it
and trying again.
The video images are
hazy
Make sure the lens is clean and free from debris.
There are horizontal
stripes interference on
the image
A) Set the frequency setting according to the local power supply– 50Hz
B) Ensure you are using the original (high capacity) car charger.
Can the rear camera be
mounted outside the
car?
No. The rear camera is not waterproof and cannot be mounted outside the car.
camera
There are a lot of
features not available
on this model even
though they are
mentioned in this
manual. Why?
Just like buying a car, there are certain models with full features and some with
lesser features. As the FHD360 model is renewable and re-released in the
coming years, some of these features will become available and even newer
features will also be added.
