Warranty 17
Warranty Period
APPLICABLE WARRANTY PERIOD
Product
Labor
Warranty
Parts
Warranty
Heat
Exchanger
Warranty
NPE Series Water
Heater (Single Family
Residential Use)
1 year
5 years
15 years
NPE Series
Water Heater
(Commercial or
Combi* Use)
1 year
3 years
10 years
Warranty Claim Procedures
Warranty Service
Warranty Exclusions
Installation for non-recommended uses.
●
LIMITED WARRANTY
NAVIEN AMERICA, INC.
At its option, Navien will replace the defective component (part(s) or
heat exchanger), in accordance with the terms of this Limited Warranty,
if it fails in normal use and service during the Applicable Warranty Period
identified above. The replacement component must be Navien original
factory component. Navien, at its sole discretion, may replace the
product with a new or refurbished product of comparable quality and
design. The replacement component will be warranted only for the
unexpired portion of the original component's Applicable Warranty
Period. Payment for labor in completing the warranty service is subject
to Navien’s prior written approval and shall be subject to Navien’s
schedule of approved labor allowances.
Navien’s Limited Warranty shall be void in the event of an
occurrence of any of the following:
●
Improper installation, failure to install in strict compliance with
the Installation Manual procedures, installed by a non-licensed
installer, and installation in violation of applicable rules, laws or
building codes.
●
Product purchased through the internet, other e-commerce
channels, or any installer that obtained the Product from a
supplier or distributor not authorized by Navien.
●
Modification or alteration of the Product in any manner, including
but not limited to, removal of any component or part, addition of
any non-approved components, relocating or moving the Product
from its original installation site, or any accidental or intentional
damage to the Product.
●
Any damage caused by local adverse conditions including but
not limited to hard water deposits, lime or mineral build-up,
operating in corrosive atmospheric elements.
●
Damage or problems caused by gas flow issues, electrical surges,
flooding, fire, abnormal external temperature, and any other
cause of damage not directly caused by a manufacturing defect.
●
Installer’s failure to fully comply with the Warranty Service and
Return Policy procedures previously provided to Installer and as is
available on Navien’s website. Such policies include but are not
limited to the Installer’s failure to first contact Navien Technical
Support while in front of the product for purposes of trouble
shooting the identified problem or issue.
●
Use of the NPE Series Water Heater for space heating only
purposes shall void the warranty.
●
Failure to perform regular maintenance, misuse, operation at settings
other than those recommended or specified, non-compliance with
instructions or guidelines set forth in the User’s Operation Manual.
Navien products come with a limited warranty covering labor, parts
and the heat exchanger. The following warranty periods begin to
run from the date of original installation. The date of original
installation must be provided to Navien, and upon request, proof of
the original installation date must also be provided to Navien. When
the product is installed in a new construction, the commencement
date shall be dated upon which the end-user takes title to the
property.
To obtain warranty repair service, the end user or homeower must
contact the original installer of your Navien product. If the original installer
cannot be identified, the end user or homeowner may contact Navien’s
Technical Administration Department at (800) 519-8794. Proof of
purchase is required to obtain warranty service.
* Combi refers to a combination potable water and space heating application.
Water heaters cannot be used in space heating only applications.
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