TROUBLESHOOTING
Please read the following troubleshooting guidelines. This may enable you to solve a performance problem
yourself and avoid sending your unit back for repair.
If problems persist, do not attempt to repair the unit yourself. See the warranty for factory service information.
NOTE: Do not attempt to repair the Nautilus Lifeline yourself, as there are no user serviceable parts inside, and
special tools and techniques are required for reassembly to maintain the waterproof integrity of the housing.
Repairs should be performed only by authorized Nautilus Lifeline technicians.
Unit Does Not Power On
If your Nautilus Lifeline does not turn on:
5. Try resetting the radio by pressing all three buttons at once.
6. Connect your unit to a computer using the USB cable.
7. If the problem persists, contact Nautilus Lifeline directly. See Customer Support on page 22.
WARRANTY
The Nautilus Lifeline comes with a limited warranty. This warranty only applies if the unit has been registered
online.
The Nautilus Lifeline limited warranty covers the correction of manufacturing defects and resulting
damage only and is valid for 1 year from the date you take delivery of your unit. Without limiting the generality
of the foregoing, this warranty does not cover physical misuse or abuse of your unit, including tampering by
unauthorized persons or repair facilities, flooding as a result of customer misuse/neglect or improper care and
maintenance, damage or flooding if the unit is submerged without the lid being properly latched or if the o-ring
is not clean and clear of contamination.
IMPORTANT: THIS WARRANTY IS ONLY AVAILABLE TO THE ORIGINAL OWNER ON UNITS BOUGHT FROM
AN AUTHORIZED DEALER AT MANUFACTURER SUGGESTED RETAIL PRICE (MSRP) OR MINIMUM
ADVERTISED PRICE (MAP).
This warranty does not apply to a unit that has been:
•
Improperly used
•
Used for a purpose other than that recommended in the product installation and operation
instructions
•
Damaged or has failed because of an accident or abnormal operation
•
Repaired or modified by entities other than Nautilus Lifeline
Please keep your original receipt as a proof of the purchase date. You must register your unit online within 30
days of purchase to qualify for the limited warranty.
Extended Warranty
TBA
WARRANTY RETURNS
Returning Your Unit for Service
You should return your unit for service directly to Nautilus Lifeline. Prior authorization (RMA) to return your unit
is required. Please call the service department at 001-604-241-1918 or on Skype at nautiluslifeline or email us
at [email protected] before returning your unit to receive your RMA number.
To return your unit for service, include the following in the package:
•
Your name, RMA number, email address, telephone number, copy of dated sales slip and return shipping
address, so we know who and where to send the unit back to
•
A brief description of the problem
Include a copy of your dated sales slip for coverage under our warranty and replacement programs. If you
have lost your sales slip, email us and if you are the original owner, we will do our very best to assist you.
If you request emergency service, we will try to meet the date you specify. Include a note with this information
in the package so we know that it is an emergency when we receive it. Note that the cost of a rush emergency
shipment is your responsibility. Please include your credit card information and authorization.
