500 WATT RADIOBEACON TRANSMITTER
ND2000A-02x-xx0
Warranty (Page 2)
15 October 2004
FACTORY
SUPPORT
TECHNICAL ASSISTANCE
Nautel's field service department provides telephone technical assistance on a 24 hour, seven days a week basis.
Requests by other media (facsimile or e-mail) will be responded to the next working day if received after Nautel's
normal working hours. Contact the appropriate field service centre from the following:
U.S.A. customers use:
Nautel Maine Incorporated
Telephone
207-947-8200 (24 hours)
201 Target Industrial Circle
Facsimile
207-947-3693
Bangor, Maine 04401
All other customers use:
Nautel Limited
Telephone
902-823-3900 (24 hours)
10089 Peggy’s Cove Road
Facsimile
902-823-3183
Hackett’s Cove, NS, Canada
B3Z
3J4
Web
www.nautel.com
MODULE EXCHANGE SERVICE
In order to provide Nautel customers with a fast and efficient service in the event of a problem, Nautel operates a
factory rebuilt, module exchange service which takes full advantage of the high degree of module redundancy in
Nautel equipment. This module exchange service is operated from Nautel’s factory in Bangor, Maine and
Hackett’s Cove, Nova Scotia. These two locations allow us to provide a quick turn around service to keep our
customers on the air. During the transmitter’s warranty period, up to thirteen months from shipment, repair and
exchange of modules is at no charge to the customer. When the warranty has expired, a charge of 80% of the list
price for all exchanged modules is made. If the faulty module is returned to Nautel within 30 days, a credit is
issued reducing this charge by one half to 40% of the list price. U.S.A. customers are required to contact our
Bangor, Maine facility. Canadian and overseas customers should contact our Nova Scotia, Canada facility.
EQUIPMENT BEING RETURNED TO NAUTEL
All equipment being returned to Nautel and all requests for repairs or replacements should be marked 'field return'
and addressed to the appropriate Nautel facility.
Complete and accurate information regarding the equipment being returned will ensure prompt attention and will
expedite the dispatch of replacements. Refer to the nameplate on the transmitter and/or the appropriate
module/assembly to obtain name, type, part and serial number information. Refer to the parts list of this manual or
the appropriate service instruction manual for additional ordering information.
The following information should accompany each request:
*
Model of Equipment
*
Serial number of Equipment
*
Name of Part/Assembly
Serial number of Part/Assembly
*
Complete reference designation of Part/Assembly
*
Nautel's part number of Part/Assembly
*
OEM's part number of Part/Assembly
Number of hours in Use
Nature of defect
*
Return shipping address
* Denotes minimum information required to order spare/replacement parts
