Native Instruments TRAKTOR AUDIO 10, Руководство пользователя

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TRAKTOR AUDIO 10 – Manual – 69
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8 Troubleshooting
The information provided in this chapter should help you to solve most of the problems you
may encounter while you are using the TRAKTOR AUDIO 10.
8.1 Solving Hardware-related Problems
All Native Instruments products are extensively tested in real life situations during the
development phase. However, if you encounter any problems with your hardware, please
check the following points:
• Verify that you have installed the latest driver and the latest software update. Check
the Native Instruments website for further information.
• Make sure the TRAKTOR AUDIO 10 interface is connected to a USB 2.0 port on your
computer (see also 8.3).
• Make sure the TRAKTOR AUDIO 10 is connected directly to a USB port of the com -
puter and not through a USB hub (see also 8.3).
• Try changing out the USB cable (see also 8.3).
• Disconnect all other USB devices from the computer (except keyboard/mouse).
• Try using another USB port on your computer (see also 8.3).
If none of these tips help, please contact our Technical Support team. The contact infor
-
mation is available under the following URL: http://www.native-instruments.com/contactin -
fo . In case the TRAKTOR AUDIO 10 needs to be returned, the Technical Support team at
Native Instruments will assign you an RA (Return Authorization) number, which is required to
handle your return. Packages returned without this RA number will not be correctly identi -
fied and as such might not be processed properly.
8.2 How to Check Whether the TRAKTOR AUDIO 10 Drivers are
Installed Correctly
Windows®
Open Start > All Programs > Native Instruments > TRAKTOR AUDIO 10 Driver . There you
will find the helper application Control Panel. Make sure that the device is connected to
the computer and open the Control Panel. If all the menus and options are grayed out (e.g.,
there are no sample rate values to choose from) there must be something wrong with the
connection. If the TRAKTOR AUDIO 10 Driver entry in the Native Instruments folder of the
Start Menu is missing, the driver is most probably not installed.
• If the driver is not installed, you can install it as described in chapter 2.
• If the driver is not recognized, check your USB 2.0 connection as described in chapter 8.3.