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these sensors at least once per month.
•
Keep the device ON and open the front cover
•
Lift the flap above the filter block, where the sensors are located
•
Using a damp cotton bud, clean the sensors gently and then let them dry
•
This message appears “Cover open. Sensor cleaning?” YES/NO : confirm YES
IMPORTANT NOTE: Please press YES before closing the front cover, otherwise the message will
disappear before you have had time to confirm.
•
Close the front cover. Make sure the front cover is put in place correctly, to ensure that your
unit will operate properly. Your unit is ready to use again.
Troubleshooting help
Problem(s)
Solution(s)
The unit is no longer operating.
- Check the power plug
- Make sure the front cover was closed correctly
- Your filter block may be saturated: make sure the “Pending filter block
change (leave the device switched on during replacement and confirm the
message before closing the front cover)” message does not appear in “Errors”
- Make sure the Planner is not set to OFF for a certain amount of time
(Settings - Planner ON/OFF).
The unit will not turn off
- Unplug your unit and wait a few minutes before turning it back on
- Make sure that Demo Mode is not active (Settings - Demo Mode OFF)
You feel cool air coming from
your unit
Cool air from the ground level is drawn up, filtered, and then propelled
out. This can make the air feel cool.
The error symbol appears on
the main screen
An irregularity has been detected by EOLIS Air Manager. Click on the
symbol to display more details.
I can’t activate the UV-C
lamp(s) and/or the Active
oxygen feature
UV-C lamp(s) come in models EOLIS Air Manager 600, 600S, 1200,
1200S. Active oxygen comes in models 600S and 1200S.
My unit changes fan speeds
- Make sure that Active Mode is not on (smart mode)
- Make sure you have not programmed Active Mode or a set fan speed
in the planner
I activated Active mode,
and the device is showing
an abnormally high level
of pollution (PM2.5 and/or
VOC), but the air purifier is
not continually operating at
maximum speed
In Active mode, EOLIS Air Manager adapts its speed to the level of
pollution. If the level of pollution is high, EOLIS Air Manager will go up
to maximum speed. However, if the level persists, it will systematically
reduce its speed regularly for your acoustic comfort.
I changed the filter block, but
the unit is not detecting them
Open the front cover to run an immediate filter block test. Wait for the
message “Door open. New filter block?” and confirm. You can now close the
front cover. Make sure that the new filter block are NatéoSanté certified.
This message appears
Explanations / Actions
“Hold down for 3s”
This message appears when you have pressed on the following icons:
Night mode, Childproof, On/Off. To activate these features, hold down
the icon for 3 sec.
“Pin code (digits from 0 to 9)”
If this message appears, it means that you previously selected a pin
code in the Security setting. Just enter your selected pin code. If you
have forgotten it, try these codes: 1234, 4683, 3598 or 7169.
“ Filter block test in progress”
A filter block test is carried out every 72 hours of operation (around 3:00 p.m.)
When you open the front cover, EOLIS Air Manager conducts a quick filter
block test to analyse their status of wear.
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