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10. Troubleshooting …
10.2. Troubleshooting
While trying to connect with the kit, the
message "Connection Failed" is shown.
The breath module is not good to use
and needs to be replaced.
The breath module is not good to use
and needs to be replaced.
The breath module has to be replaced,
please contact the customer center.
The breath module has to be replaced,
please contact the customer center.
Breath module is properly connected
but the value shown is not correct.
The saved breath calibration value
might be wrong so that the appropriate
breath volume cannot be shown.
Open the 'Kit Information' screen,
then press the 'Calibration' button to
recalibrate the breath sensor.
Or the icon on the left is shown.
During CPR session, within 5 minutes
and 5m distance range, the connection
with the kit continues to be lost.
The mobile device you're using is not
compatible with the kit.
Recommended technical specification
for mobile devices:
• Models after 2017
• Devices with BLE version equal to or
above 4.2
* Low-cost devices with BLE version
equal to or above 4.2 might still have
connection issues
• iOS: OS version equal to or above
11, iPhone 6S or models after 6S is
recommended
(Some outdated iPods
might be exceptions)
• Android: OS version equal to or
above 6.0 Mashmellow
(certain low-cost devices are exceptions)
The kit software is outdated.
Refer to the section '8.5. Checking
the kit information ' and check 'Kit
software'.
Update is required if the firmware
version is below 1.1.1. Please contact
customer service center.
The connection might be lost if there
is an obstacle between the kit and the
user's mobile device.
Please make sure that there is no
obstacle between the kit and the
user's mobile device.
Symptom
Cause
Troubleshooting
