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Troubleshooting Guide
It is not possible to connect to the unit’s web configuration.
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Try to log into the unit by connecting it directly to your PC with a net-
work cable. Start the web browser and enter the unit’s preset IP address
19.18.1.1. Log in using the user name ”admin” and the password ”admin”.
It is not possible to configure RAID under FAT32.
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FAT does not support RAID functions. Use EXT or EXT formats instead.
The installed hard disks are not RAID configured. It is only possible to
create one catalogue on Hard Disk 2 (HDD2) using the configuration guide,
and not on Hard Disk 1 (HDD1)?
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The unit’s software is designed to be used with RAID 1 or 0. If the hard disks
are not RAID configured, the sharing will only work on the first formatted
hard disk.
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Example:
If HDD1 is formatted first it will be used for sharing. HDD2 can be
found, however, by searching the network (“My network places” in Windows).
Why can’t I create catalogues on the SMB or FTP server?
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Make sure that you have the right access to be able to create folders.
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Create folders using English characters only.
I can’t download any files, and I keep being disconnected.
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Make sure that the unit is properly installed in the network.
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Make sure that you have the right access to be able to create folders and
download files.
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Make sure that you have enough bandwidth for downloading files. A bad
connection or too many network users at the same time can result in discon-
nection.
How do I reset the unit?
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Press the reset button on the back of the unit for 5 seconds to reset the unit
to the default factory settings.
How can I eliminate any noise (vibration) coming from the unit?
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Make sure that the hard disks, the mounting and the lid are all tightly scre-
wed down. Attach the self-adhesive feet to the bottom of the unit.
I can’t connect to a SMB server using Windows XP.
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Make sure that your Windows XP is upgraded with Service Pack or later.
Check the computer’s firewall.
