24
W415-0689 / C / 06.13.12
11.0 TROUBLESHOOTING
SYMPTOM
PROBLEM
TEST SOLUTION
Electrode sparks,
burner ignites,
electrode continues
to spark for complete
7 seconds, burner
shuts down.
Hot and neutral wires
are reversed at control
module.
-
Connect the hot wire to the black wire. Connect the
neutral wire to the white wire.
Sensor / ame not
connecting
-
Raise electrode / sensor up into ame.
Flame length
consistently too
large or too small.
Carboning occurs.
Unit is over- red or
under- red.
-
Check pressure readings
-
Outlet pressure can be checked by removing cap
(A) and replacing it with a 1/8” NPT barb tting.
Next, place pressure gauge tubing over the tting.
Gauge should read 3.5” W.C. for natural gas or 10.0”
W.C. for propane. AFTER TAKING PRESSURE
READINGS, BE SURE TO REPLACE CAP TO
RESEAL. DO NOT OVER-TORQUE.
-
Leak test with a soap and water solution.
Carbon is being
deposited on glass,
logs or combustion
chamber surfaces.
Air shutter has
become blocked.
-
Ensure air shutter opening is free of lint or other
obstructions.
Flame is impinging
on the combustion
chamber.
-
Open air shutter to increase the primary air.
-
Check the input rate: check the manifold pressure
and ori ce size as speci ed by the rating plate
values.
-
Check that the door gasketing is not broken or
missing and that the seal is tight.
White / grey lm
forms.
Sulphur from fuel
is being deposited
on glass, logs or
combustion chamber
surfaces.
-
Clean the glass with a gas replace glass cleaner.
DO NOT CLEAN GLASS WHEN HOT. If deposits
are not cleaned off regularly, the glass may become
permanently marked.
No gas to the main
burner; switch is on.
Switch is defective.
-
Connect a jumper wire across the wall switch
terminals; if main burner lights, replace switch /
thermostat.
Burner ori ce is
blocked.
-
Remove stoppage in ori ce.
Control valve faulty.
-
Replace.
Faulty valve.
-
Replace.
42.22
O
S
MANUAL SHUT-OFF
(SHOWN IN OFF POSITION)
A
!
WARNING
ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RAN OUT,
WITH THE GLASS DOOR OPEN OR REMOVED.
TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE.
APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED.
DO NOT USE ABRASIVE CLEANERS.
