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WARNING!
Hose: Check for abrasions, melting, cuts, and cracks in the hose. If any of these conditions
exist, do not use the gas grill. Have the part replaced by your Napoleon Gas Grill dealer or qualified gas
installer.
Aluminum Castings
: Clean castings periodically with warm soapy water. Aluminum will not rust, but high
temperatures and weathering can cause oxidation to occur on aluminum surfaces. This appears as white spots
on the castings. To refinish these areas, clean first and sand lightly with fine sandpaper. Wipe the surface to
remove any residue and paint with high temperature barbecue paint. Protect surrounding areas from over-spray.
Follow the manufacture’s directions for curing.
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame
when valve turned to
high.
For propane - improper lighting
procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for
10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high for
10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done by a
qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter adjustment.
Close air shutter slightly according to combustion
air adjustment instructions. (This must be done
by a qualified gas installer.)
Burner will not light with
the igniter, but will light
with a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Wrong replacement igniter.
Improper gap at electrode tip.
Lifting flames on burner.
Replace with heavy duty battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignition switch (if equipped) are firmly pushed
onto their respective terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight and the gap
between the electrode end and the collector box
is between 1/8” - 3/16” (3mm-5mm).
The gap
can be adjusted by bending the box in or out.
Close air shutter slightly - see previous problem.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross
light each other.
Plugged ports along back of burner.
Clean burner ports. See burner maintenance
instructions.
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