
8
Problem
Possible Causes
Solution
Low heat / Low flame.
Improper preheating.
Allow charcoal to burn until covered with a light grey ash.
(usually 20-25min).
Not enough airflow.
Open Vents.
Low charcoal.
Add more charcoal to charcoal tray.
Excessive flare-ups/uneven
heat.
Improper pre-heating.
Pre-heat grill with lid closed for 20 - 25 mins.
Excessive grease and ash build
up in ash/drip pan.
Clean ash/drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
"Paint" appears to be
peeling inside lid or hood.
Grease build up on inside
surfaces.
This is not a defect. The finish on the lid and hood is
stainless steel, and will not peel. The peeling is caused
by hardened grease, which dries into paint-like shards,
that will flake off. Regular cleaning will prevent this. See
cleaning instructions.
TROUBLE SHOOTING
GRIDS AND WARMING RACK:
The grids and warming rack are best cleaned during the pre-heat
period with a soft brass wire brush. Steel wool can be used for stubborn stains.
CLEANING INSIDE THE GRILL:
Remove cooking grids. Use a soft brass wire brush to clean
loose debris from casting sides and insides of the lid. Scrape inside base with a putty knife or scraper, and
use a wire brush to remove ash. Brush all debris from inside the grill into the removable ash/drip pan. If
desired you can wash the inside of the grill with a mild detergent and water. Rinse well with clear water
and wipe dry.
ASH/DRIP PAN:
Slide the drip pan out for easy cleaning. It should be cleaned after each use to avoid
buildup. Ashes, grease and excess drippings pass through to the drip pan, located under the charcoal grill,
and accumulate. Accumulated grease can cause a fire hazard. The pan should be scraped out with a
putty knife or scraper, and all the debris should be scraped into a non-combustible metal container. Wash
the ash/drip pan with a mild detergent and water. Rinse well with clear water and wipe dry.
CLEANING THE OUTSIDE OF THE GAS GRILL:
Do not use abrasive cleaners to clean
any painted, porcelain or stainless steel parts. Exterior grill surfaces should be cleaned while warm to the
touch, with warm soapy water. To clean stainless surfaces, use a stainless steel cleaner or a non-abra-
sive cleaner. Always wipe in the direction of the grain. Do not use steel wool, as it will scratch the finish.
Stainless steel parts will discolour when heated, usually to a golden or brown colour. This discolouration is
normal and will not affect the performance of the grill.
Improper charcoal tray location.
Raise charcoal tray to highest position.
Improper charcoal tray location.
Lower charcoal tray to lowest position.
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