W415-1767 / B / 11.23.17
EN
24
replacement parts
8.0 troubleshooting
sympton
problem
test solution
Dim or no fl ame
Flame brightness not selected.
See “operation” section.
Flame LEDs are burnt out.
Inspect the LED and replace, if necessary.
Main PCB board burnt out.
Inspect the Main PCB board and replace, if necessary.
Ember bed is not
glowing or dimming.
Brightness not selected.
See “operation” section.
Ember LEDs are burnt out.
Inspect the ember bed LEDs and replace, if necessary.
Main PCB board burnt out.
Inspect the Main PCB board and replace, if necessary.
No warm air coming
out of appliance.
Heater setting not selected.
See “operation” section.
Heater has been locked out.
See “operation” section.
Room temperature is higher
than appliance setting (if set to
room temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power and turn off the circuit breaker. Allow for appliance to
cool for 15 minutes.
Heater is burnt out
Inspect the blower and heater and replace, if necessary.
Appliance turns off
and will not turn on.
House circuit breaker has
tripped.
Reset house circuit breaker.
Appliance’s fuse has blown.
Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power to turn off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Appliance will not
come on when
power button/switch
is put into the “on’
position.
Appliance is not plugged into
an electrical outlet.
Check plug and plug it in.
Hard wire connections are not
correct (if applicable).
See “hard wiring installation” section.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
Circuit board is burnt out.
Inspect the circuit board and replace, if necessary.
Remote control
does not work.
Low/dead batteries.
Replace batteries in remote control.
Remote receiver malfunction.
Ensure remote receiver is not blocked. Replace control panel.
Heater shuts off
automatically
Room is too warm.
The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature.
Flame does not
move.
Motor stalled/malfunction.
Cycle on/off. If problem persists, consult dealer.
Power failure.
Appliance has returned to
default settings.
Re-program appliance to original settings (not applicable with all
appliances.)
LED fl ashing.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
27.5
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service and
repair this electric appliance.
!
WARNING
Touch panel /
Remote control
does not work
The front glass is moved or
not secured properly.
Unplug the appliance, if the appliance is recessed to the wall,
shut off house circuit breaker. Ensure the front glass is in the
correct location and is sitting flat to the appliance touch panel.
After 10 seconds, plug or turn on the appliance to reset it.
Care must be taken when removing and disposing of any broken glass or damaged components. Be sure to
vacuum up any broken glass from inside the appliance before operation.
If the thermal switch has tripped, the appliance will emit a beeping sound.
note:
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
Unplug power cord and allow appliance to cool for 15 minutes,
then plug in the power cord and turn the power ON.
